it customer experience support analyst Work, Jobs in halifax, wyk (with Salaries)

IT Support Analyst
Ramsdens Solicitors LLP —Brighouse
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
2d
IT Customer Experience Support Analyst
Anaplan —Manchester
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Quick apply
2d
2nd Line IT Support Analyst
Mission Mars (Head Office) —Manchester
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Azure
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
11d
Data and BI Analyst
Activate Group Limited —Halifax
- £25,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
Quick apply
Data Analyst
YPO —Wakefield
- £41,771 - £45,091 a year
- Full-time
- Free parking
- Annual leave
1d
Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
8d
IT Service Desk Analyst
Maples Group - Legal Services —Leeds
- Windows
- Microsoft Office
- SQL
- Health & wellbeing programme
- Life insurance
IT Service Desk Analyst
Restore PLC —Manchester
- £25,000 - £27,000 a year
- Monday to Friday
- Customer service
- Microsoft Office
- Computer networking
- Annual leave
- Employee assistance programme
3d
Test Analyst
mydentist —Radcliffe
- Full-time
- Hybrid work
- Azure
- DevOps
- APIs
- Free parking
- Employee assistance programme
Quick apply
3d
Claims Fraud Triage Handler
Zego —Halifax
- Hybrid work
- AI
Quick apply
Data Centre Operator
Computacenter —Manchester
- 12 hour shift
- Customer service
- IT
- Time management
1d
Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week
Deloitte —Leeds
- Weekend availability
- Hybrid work
- Customer service
- Windows
- Microsoft Office
Flight Operations Data Analyst
Jet2.com and Jet2holidays —Leeds Bradford Airport
- Full-time
- Hybrid work
- Analysis skills
- Employee discount
3d
KYC Analyst
G MASS —Manchester
- £40,000 a year
- Hybrid work
- Financial services
- Communication skills
Quick apply
Business Analyst - IT Projects
Mark43 —Manchester
- Full-time
- Data analysis skills
- Mentoring
- Organisational skills
Senior IT Operations Analyst
Skipton Building Society —Skipton
- Full-time
- Communication skills
- Annual leave
Graduate Data Analyst
Sika —Leeds
- Full-time
- Data analysis skills
- Communication skills
- Employee discount
2d
Business Analyst
Freemans PLC —Bradford
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Work from home
- Employee discount
Business Intelligence Analyst
Advanced Supply Chjain —Sheffield
- Up to £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- IT
5d
Jigsaw Homes Group Limited
Jigsaw Homes Group —Ashton-Under-Lyne
- £42,085 - £46,541 a year
- Full-time
- Sick pay
9d

I want to receive the latest job alerts for it customer experience support analyst in halifax, wyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Support Analyst

Ramsdens Solicitors LLP
Brighouse

Quick apply

Job details

Full-time
2 days ago

Benefits

On-site parking

Qualifications

Desktop support
Driving Licence
Microsoft Outlook
Customer service
Windows
IT support
SharePoint
Application support
Communication skills
Active Directory
Intune

Full job description

Who are we?

Ramsdens is an award-winning, Legal 500 recommended full-service law firm with offices across Yorkshire. We are known for the quality of our people and the service we provide. We are looking for a full time IT Support Analyst to join our team at our administrative centre in Brighouse. Please note this an office based role, after successful completion of probation there is the option of working one day a week from home. You will be required to travel to our offices across Yorkshire, and will have access to a pool car.

The Role

We are seeking a customer focused IT Support Analyst to join our in-house IT team. In this role, you will act as a key point of contact for colleagues across the firm, providing responsive, professional support and helping to maintain a reliable, secure and efficient IT service.

You will support approximately 330 users across 12 sites, handling incidents and service requests by phone, email, remote support and face to face assistance. The role combines day to day service desk support with on-site technical assistance, device setup and user onboarding.

You will be expected to log, prioritise, troubleshoot and resolve support issues in line with team procedures and service standards, escalating where appropriate and ensuring users are kept informed throughout.

Main Responsibilities

Provide first-line and some second-line support to end users, taking ownership of incidents and service requests through to resolution where possible.
Log, categorise, prioritise and update tickets accurately within the IT service management system, ensuring clear communication and timely progress updates.
Diagnose and resolve a wide range of hardware, software, access and connectivity issues across desktop, laptop, mobile and peripheral devices.
Escalate complex or high-impact issues appropriately, working with internal teams and third-party suppliers to restore service as quickly as possible.
Set up, configure, deploy and support end-user devices, including laptops, mobile phones, tablets and related equipment.
Support user account administration and access requests, including onboarding, role changes and leavers, in line with firm policies and security requirements.
Assist with new starter inductions by preparing equipment, accounts and access, and providing users with the guidance they need to work effectively.
Travel to firm offices when required to provide on-site support, complete equipment installations and assist with desk moves or other operational changes.
Maintain accurate technical documentation, contribute to the team knowledge base and help improve user guides and internal support materials.
Promote and support compliance with IT policies, security standards and good working practices, reporting risks or breaches promptly.
Identify recurring issues, suggest service improvements and contribute to changes, system rollouts and IT projects where required.
Provide support across core business and productivity platforms, including Microsoft 365, Windows desktop services, file sharing solutions, multi-factor authentication tools, case management systems and email security platforms.
Contribute to end-user education by sharing guidance, promoting best practice and helping colleagues make effective and secure use of technology.

Role Specific Requirements

A minimum of 2 years’ experience in an IT support, service desk or desktop support role.
Previous work experience in a professional services, especially legal environment is highly desirable.
Hands on experience of legal case management system/s is highly desirable.
Strong customer service and communication skills, with the ability to explain technical issues clearly to non-technical users.
Good working knowledge of Windows desktop operating systems and standard desktop setup, configuration and troubleshooting.
Experience supporting Microsoft 365 applications and services, including Outlook, Teams, OneDrive and SharePoint.
Working knowledge of Microsoft 365, Entra ID/Active Directory, Exchange and Intune.
Experience supporting laptops, mobile devices, printers and other end-user hardware.
Strong troubleshooting, analytical and problem-solving skills.
Able to manage and prioritise a varied workload in a busy support environment.
A proactive, positive and team-focused approach, with a willingness to learn and adapt.
A full clean driving licence and willingness to travel between offices when required.

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

it customer experience support analyst jobs in halifax, wyk

IT Support Analyst

IT Customer Experience Support Analyst

2nd Line IT Support Analyst

Data and BI Analyst

Data Analyst

Service Desk Analyst - Tier I

IT Service Desk Analyst

IT Service Desk Analyst

Test Analyst

Claims Fraud Triage Handler

Data Centre Operator

Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week

Flight Operations Data Analyst

KYC Analyst

Business Analyst - IT Projects

Senior IT Operations Analyst

Graduate Data Analyst

Business Analyst

Business Intelligence Analyst

Jigsaw Homes Group Limited

I want to receive the latest job alerts for it customer experience support analyst in halifax, wyk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected