Customer experience manager Work, Jobs in Harpenden (with Salaries)

Client Services Manager
Crisp Accountancy —Hatfield
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- English
- Annual leave
- Flexitime
Quick apply
3d
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
Quick apply
Change Manager
Gist Limited —Hemel Hempstead
- Up to £50,000 a year
- Full-time
- Project management
- Continuous improvement
- Warehouse experience
- Annual leave
- Employee assistance programme
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Customer Success Manager
Plain —London
- £180,000 - £215,000 a year
- Full-time
- Hybrid work
- Sales
- APIs
Customer Experience Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
Quick apply
Reservations and Events Manager
Valor Hospitality —Hemel Hempstead
- £32,000 - £34,000 a year
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
10d
Senior IT Project Manager (Billing & Customer Experience)
Affinity Water —Hatfield
- £64,000 - £80,000 a year
- Hybrid work
- Project management
- Mentoring
- IT
- Annual leave
- Employee discount
13d
Manager, Customer Experience
Wiz —London
- Remote
- Sales
- Mentoring
- Leadership
Marketing Manager
FIXRA —Hemel Hempstead
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- No experience needed
- Marketing
- Free parking
- Flexitime
Quick apply
Registration Officer
Hertfordshire County Council —Hatfield
- £31,537 - £34,434 a year
- Full-time
- Microsoft Word
- Public speaking
- English
4d
General Manager
Tenpin —Luton
- £41,500 - £43,500 a year
- Full-time
- Hospitality
- Employee assistance programme
Quick apply
8d
Enterprise Customer Experience Manager
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Communication skills
8d
Customer Experience Manager, Enterprise
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Communication skills
8d
Customer Experience Manager
SURI —London
- Full-time
- Hybrid work
- Management
- Organisational skills
- AI
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Manager
Insurity —London
- £39,000 - £77,000 a year
- Microsoft Powerpoint
- Data analysis skills
- English
- Annual leave
- Referral programme
Quick apply
10d
Purchasing Manager
A1 EQUIPMENT (UK) LIMITED —Hemel Hempstead
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Negotiation
- Free parking
- Flexitime
Quick apply
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Assistant Store Manager
Aldi —Luton
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Fleet Hire Operations Manager
M Group —Stevenage
- Microsoft Excel
- Microsoft Office
- Travel
- Annual leave
- Employee assistance programme

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customer experience manager jobs near harpenden

Client Services Manager

Crisp Accountancy
Hatfield

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
3 days ago

Benefits

Unlimited paid holidays
Annual leave
Flexitime
Company pension
Work from home

Qualifications

CRM software
Management
English
Xero
Administrative experience
PAYE
Organisational skills
Payroll
IT
Customer support
Communication skills

Full job description

Company Overview

Crisp Accountancy Ltd is a forward-thinking online accounting firm dedicated to simplifying tax management for contractors, freelancers, and small businesses. We value high-quality customer service, a relaxed work environment, and a modern approach to accounting.

_______________________________________________________________________________________________

Client Services Manager (Full-Time)

Salary: £30,000–£35,000 per annum

Location: Remote (UK-based) – applicants must be within reasonable travelling distance of Hatfield for weekly team meet-ups and occasional in-person training or business requirements.

Are you highly organised, client-focused, and passionate about delivering a great customer experience? We're looking for a Client Services Manager to join our growing team and help ensure our clients receive a seamless and professional service from day one.

As our Client Services Manager, you'll play a key role in onboarding new clients, coordinating client services, managing administrative processes, and helping our team deliver an outstanding client experience.

What You'll Do:

Manage the client onboarding process, including Welcome Calls, setting up limited companies, registering for VAT and PAYE, and providing basic software guidance (e.g. Xero and FreeAgent).
Act as a central point of contact for administrative queries referred by our Client Accountants.
Handle ad hoc client administration requests, ensuring they're resolved efficiently and professionally.
Coordinate the annual scheduling of client services, including VAT returns, P11Ds, tax planning meetings and other key deadlines.
Work closely with internal teams to ensure services such as bookkeeping, payroll and tax compliance are delivered on time.
Identify opportunities to improve processes, increase efficiency and enhance the client experience.
Help maintain and update internal procedures and training materials as processes evolve.
Liaise with HMRC, Companies House and other third parties to resolve administrative matters.
Develop payroll knowledge through full training, becoming the secondary payroll lead and supporting the payroll function as required.

What We're Looking For:

- At least 3 years' experience in a client services, customer support, administration or similar role.

- Excellent organisational skills and the ability to manage multiple priorities simultaneously.

- Strong communication skills, both written and verbal.

- A proactive approach to problem-solving and continuous improvement.

- High attention to detail and accuracy.

- Confidence using technology, CRM systems and business software.

- Previous experience within an accountancy practice or working with limited companies would be advantageous, but is not essential.

Why You'll Love Working Here:

Fully remote working with flexibility and autonomy.
Regular team collaboration and opportunities to meet colleagues in person.
Ongoing professional development and training opportunities.
A varied role where you'll have a real impact on both client satisfaction and business efficiency.
Generous holiday allowance and a strong focus on work-life balance.
Join a forward-thinking business that embraces innovation and continuous improvement.

Ready to Apply?

If you're organised, proactive, enjoy helping people and want to be part of a growing business that values great service, we'd love to hear from you.

Please note: Applicants must currently reside in the UK and have the right to work in the UK. Unfortunately, we are unable to offer visa sponsorship.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company pension
Flexitime
Unlimited paid holidays
Work from home

Application question(s):

Are you currently based in the UK and do you have the right to work in the UK without sponsorship?
Do you have experience working with limited companies, VAT/PAYE administration, or within an accountancy or professional services environment?
Do you currently live within reasonable travelling distance of Hatfield and are you able to attend weekly team meet-ups and occasional in-person training/business requirements?
Do you have at least 3+ years in a client-facing admin/client services role?

Work Location: Hybrid remote in Hatfield (Hertfordshire, East of England Region)

Quick apply

Refine Your Search

customer experience manager jobs in harpenden

Client Services Manager

Customer Experience Manager

Change Manager

Client Engagement Manager

Customer Success Manager

Customer Experience Manager

Reservations and Events Manager

Senior IT Project Manager (Billing & Customer Experience)

Manager, Customer Experience

Marketing Manager

Registration Officer

General Manager

Enterprise Customer Experience Manager

Customer Experience Manager, Enterprise

Customer Experience Manager

Customer Success Manager

Purchasing Manager

Senior Customer Success Manager - UK

Assistant Store Manager

Fleet Hire Operations Manager

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