Who we are: NMITE is an innovative new entrant in UK Higher Education in Hereford, with its eyes firmly on regional impact and a global reputation. We have ambitious aims to widen access to higher education, support lifelong learning in technology and engineering, support industry and transform careers.
Supported by Government, industry and the engineering profession, we aim to be a game-changer in every facet of our operations and educational programmes. NMITE's approach to teaching is highly interactive – we don't use lectures or traditional exams; we do use challenge-led, industry-linked learning experiences and we are proud advocates of learning by doing.
To thrive in our environment, you'll need a can-do attitude, a problem-solving mindset and a willingness to learn. You'll be working closely with multidisciplinary teams, so adaptability and collaboration are key. Resilience and a positive approach will help you navigate challenges and make a real impact.
The Role:
NMITE is seeking a passionate and dedicated Student Services Advisor to join our Student Services Team. This is a full-time role based in person across our Blackfriars and Skylon campuses in Hereford.
As part of our Student Services Team, you will play a key role in supporting students by providing a high-quality support service from induction to graduation. You will deliver an inclusive and student-centred service that that maximises student retention, enhances the student experience and promotes student success, both personally and professionally.
The Job:
- Be a visible presence for students, responding effectively to enquiries and providing a welcoming, supportive and inclusive environment.
- Manage a caseload of students, maintaining accurate and confidential records.
- Assess student support needs and coordinate appropriate interventions and referrals.
- Work collaboratively with academic and professional services colleagues to provide holistic student support.
- Develop and deliver information, workshops, campaigns and events that enhance the student experience.
- Promote equality, diversity and inclusion across the NMITE community.
- Contribute to student engagement, wellbeing and retention initiatives.
- Participate in occasional evening and weekend activities to support recruitment, transition and student engagement events.
- Actively contribute to the ongoing development of Student Services.
You'll be a great fit if you:
- Are passionate about supporting students to achieve their potential.
- Have experience of providing support, guidance or advice within education, youth work, social care, wellbeing, disability support or related environments.
- Have a proactive, solution-focused and adaptable approach.
- Are an excellent communicator with strong interpersonal skills.
- Enjoy working collaboratively while also being able to work independently using your own initiative whilst prioritising effectively
- Are committed to creating an inclusive and supportive student experience.
- Comfortable working in an environment where priorities can change quickly, with the resilience and good humour to support colleagues and students effectively.
Qualifications & Experience:
Essential:
- Minimum Level 3 qualification, evidence of continued professional development and the ability to demonstrate transferrable skills and experience in at least one of the following areas: Mental health − Disability inc. neurodiversity − Youth work or social care
- Relevant experience of providing effective student support in an education setting or the ability to demonstrate transferrable skills.
- Proven ability to act as an effective member of a team, with the skills to effectively engage others beyond the confines of the departmental boundaries.
Desirable:
- Experience of developing and delivering promotional activities and campaigns.
- Experience of working within a higher education environment.
- Additional qualifications related to specific areas of student support.
- Experience of creating and implementing processes and systems.
Our Values & Behaviours: NMITE aims to be a game changer. Its staff must be able to balance the need to create a well-run, self-critical institution where good governance and rigorous quality controls are in place, with the need to test (and push) the boundaries of existing practice to create new approaches to engineering education. The way we work together is crucial to this mission and our values and behaviours must reflect this.
Our values:
Grit and determination. We will be determined in everything we do, demonstrating the staying power needed to see things through.
Inclusive. We will respect every individual and every voice will be equally important. We will have a community of students learning with people from a variety of backgrounds and our staff team will be equally diverse.
Creative and learning. We will test the boundaries of existing practice and find new ways of doing things. We will always seek to justify the “new” in our title. We will try new things with humility, accepting mistakes and learning from them. We will always seek to learn from experiences by sharing openly what went well and what went wrong.
Honest. We will always be courteous and respectful but also honest and straightforward when dealing with each other. We will not hide from uncomfortable truths and staff will be provided with the information they seek to do their jobs and to be well informed about our progress.
Curious. We will encourage scrutiny from each other and welcome questions from any colleagues – whoever they are and whatever their role. Communication will always be assumed to be a two-way process. Colleagues should always ask for information they feel they need that is not being provided and we will always listen to each other.
Aligned. We will always work to advance the institution’s mission and its core aims, whatever our role. We will challenge work that does not align with our mission. We will work to break down barriers between teams to ensure that more goals are shared and that we succeed together.
Location: Hereford
Our Offer: We offer a competitive salary, with a full-time equivalent (FTE) salary range of £28,645 - £31,919, depending on the number of hours worked, and benefits package including:
- Life assurance
- 30 days holidays (plus Bank Holidays, a day off for your Birthday & closure days) – Pro-rata
- Ongoing training & development
- Mental Health training for all staff
- Employee Assistance Programme
- Westfield Health & Rewards
To Apply:
Please email a full CV and covering letter to [email protected]. Your covering letter should outline how you meet the person specification. Informal questions about the role can be addressed to Samantha Lewis, Director of People & Operations ([email protected]).
Closing Date:
31st July 2026
Please note that the closing date for applications may be brought forward if we receive a high number of suitable candidates, so early applications are encouraged.
NMITE is committed to promoting a diverse and inclusive community. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented in engineering education.
Pay: £28,645.00-£31,919.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Sick pay
Work Location: In person
