Response officer Work, Jobs in Hereford, Hef (with Salaries)

Customer Relations Officer
Sanctuary Group —Worcester
- £31,768 - £33,440 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
9d
Species Recovery Officer
Forestry Commission —Coleford
- £33,854 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
4d
Plantation on Ancient Woodland Sites (PAWS) Project Officer
Forestry Commission —Coleford
- £33,854 a year
- Full-time
- Microsoft Office
- Presentation skills
- Contracts
9d
Community Ranger (Mortimer)
Forestry Commission —Orleton
- £30,105 a year
- Full-time
- Social media management
- Customer service
- Microsoft Office
6d
Security Mobile Relief Officer
WYE SECURITY SOLUTIONS —Monmouth
- £13.50 - £14.50 an hour
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Driving
Quick apply
6d
Senior Team Administrator
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £28,392 - £31,157 a year
- Full-time
- Administrative experience
- Organisational skills
10d
Transferee - Authorised Firearms Officers
West Mercia Police —Hereford
- Call to connect
Area Ecologist
Forestry Commission —Coleford
- £30,105 a year
- Full-time
- Remote
- Microsoft Office
- Presentation skills
- IT
4d
Volunteer - Appropriate Adult
Volunteering —Gloucester
- Part-time
- Bachelor's degree
Security Officer
ABM UK —Tewkesbury
- £13.10 an hour
- Full-time
- Annual leave
- Employee discount
Quick apply
Apprentice Lead Young Inspector
Worcestershire County Council —Kempsey
- £13.05 an hour
- Hybrid work
- English
- Annual leave
Security Shift Manager
ABM UK —Tewkesbury
- £15.50 an hour
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Employee discount
Quick apply
Surgical Secretary, Band 3 - Colorectal Surgery
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Full-time
- English
- Microsoft Office
- Organisational skills
- Annual leave
- Employee discount
10d

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Customer Relations Officer

Sanctuary Group -
Worcester

Quick apply

Job details

Full-time
£31,768 - £33,440 a year
9 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Customer service
Organisational skills
Communication skills

Full job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Customer Relations Officer

Homeworking

£31,768 - £33,440 per year

37.5 hours per week

We are seeking a Customer Relations Officer to join our Customer Relations team based in Worcester, to provide a high quality support service for the effective and timely response to all Stage 1 housing customer complaints in support of Group objectives. The role will work in the team that deals with Stage 1 complaints from Customers, MP's and enquiries from the regulator. The role is mostly remote with occasional travel to the Worcester office as required.

The role of Customer Relations Officer will include:

Managing customer complaints through to resolution
Raising the necessary works required to resolve the complaint, updating the customer both verbally and in writing
Ability to work to deadline and hit KPI’s
Ability to spot potential for improvements and confidence to make suggestions

Skills and experiences:

Previous experience in a customer service or contact centre role is essential, ideally handling inbound calls
Ability to handle different types of calls and enquiries, and show empathy and understanding when our customers may be upset or angry
Previous experience delivering timely high quality outcomes to our customers
Ability to extract and interrogate data from our databases
Professional telephone manner and the ability to cope with a high volume of calls whilst remaining calm under pressure
Strong organisational skills with the ability to prioritise your own workload, as well as working as part of a team towards shared targets and KPIs
Ability to work in a fast paced changing environment
A positive attitude, a can do approach and great communication skills

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

25 days annual leave (rising to a maximum of 30 days) plus public holidays

A pension scheme with employer contributions from Sanctuary
Life Assurance
Employee Advice Service including counselling
Cycle to Work scheme
Voluntary health plans
Employee discounts
Wellbeing support and tools
Employee recognition scheme
Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

Role salary is £31,768 (rising to £33,440 after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 28 June 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [email protected]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team

We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

Quick apply

Refine Your Search

response officer jobs in hereford, hef

Customer Relations Officer

Species Recovery Officer

Plantation on Ancient Woodland Sites (PAWS) Project Officer

Community Ranger (Mortimer)

Security Mobile Relief Officer

Senior Team Administrator

Transferee - Authorised Firearms Officers

Area Ecologist

Volunteer - Appropriate Adult

Security Officer

Apprentice Lead Young Inspector

Security Shift Manager

Surgical Secretary, Band 3 - Colorectal Surgery

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