Senior customer operations executive Work, Jobs in Herstmonceux, Esx (with Salaries)

SENIOR CUSTOMER OPERATIONS EXECUTIVE
HelpAlert Ltd —Brighton
- £28,000 - £32,000 a year
- Full-time
- English
- Data entry
- Organisational skills
- Free parking
Quick apply
Operations Manager
Neils Steels Ltd —Brighton
- £31,000 - £38,000 a year
- Full-time
- Management
- English
- Microsoft Office
Quick apply
2d
Senior Digital Marketing & Ecommerce Executive
K V Manufacturing Ltd —Burgess Hill
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
10d
Operations Delivery Manager - Home Claims
Hastings Direct —Bexhill
- Full-time
- Hybrid work
- Annual leave
Senior Sales Executive
Avalara —Brighton
- Hybrid work
- Sales
- ERP systems
- English
- Annual leave
Outbound Senior Sales Executive
BrightLocal —Brighton
- Full-time
- Hybrid work
- Sales
- APIs
- AI
Head of Customer Experience - B2B Logistics
The Growth Foundation —Tonbridge
- Hybrid work
- Continuous improvement
- AI
- Leadership
Quick apply
Business Sales Executive
PRET Brighton East Street —Brighton
- Full-time
- Hospitality
- Customer service
- Microsoft Office
Quick apply
10d
Business Sales Executive
PRET Brighton North Street —Brighton
- Full-time
- Hospitality
- Customer service
- Microsoft Office
Quick apply
14d
Business Sales Executive
PRET Brighton Station —Brighton
- Full-time
- Hospitality
- Customer service
- Microsoft Office
Quick apply
14d
Principal Delivery Project Manager – Flightscape platform
CAE Inc. —Burgess Hill
- Full-time
- Hybrid work
- Up to 50% travel
- PMP
- English

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SENIOR CUSTOMER OPERATIONS EXECUTIVE
HelpAlert Ltd —Brighton
Supporting new customers through onboarding and setup. Do you have at least two years’ experience handling customer enquiries by phone and email in an office-…
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senior customer operations executive jobs near herstmonceux, esx

SENIOR CUSTOMER OPERATIONS EXECUTIVE

HelpAlert Ltd
Brighton

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Free parking
Casual dress
Company pension

Qualifications

English
Data entry
Organisational skills
Phone etiquette
Communication skills

Full job description

Customer Operations Executive

Brighton — office based
Monday–Friday, 9:00am–5:00pm
£28,000–£32,000 depending on experience
Free parking | Workplace pension
Start date: August 2026

Job Summary

This is more than a standard customer service role.

At HelpAlert, we help older people across the UK live safely and independently through our personal alarm and telecare services.

Every day, our customers and their families trust us to provide reassurance, support and help when it matters most.

We are looking for someone who combines empathy, organisation and operational reliability. Someone who enjoys speaking with people, takes ownership of problems and can help keep a growing business running smoothly.

This is a key role within the company, working directly with the leadership team to support customers, coordinate operations and improve the way we work.

About HelpAlert

HelpAlert provides personal alarm and telecare services that help older people across the UK remain safe, supported and independent.

We are a growing, care-led company focused on combining technology, customer support and operational excellence to deliver a reliable and professional service to customers and their families.

As we continue to grow, we are investing in our people, systems and processes, and this role will play an important part in that journey.

What You’ll Be Doing

Customer Support & Care

Answering customer and family enquiries by phone and email
Supporting new customers through onboarding and setup
Handling customer queries, account changes and service requests
Managing sensitive conversations with empathy and professionalism
Resolving issues and following them through to completion
Maintaining accurate customer records and notes

Operations & Administration

Coordinating dispatch and customer deliveries
Supporting stock, returns and replacements
Managing operational tasks and workflows
Keeping jobs, records and systems up to date
Following up on outstanding actions and making sure nothing is missed
Assisting with reporting and general office administration
Supporting the management and development of junior team members

Continuous Improvement

Identifying recurring issues and suggesting improvements
Supporting new processes and operational projects
Helping maintain high standards across customer care and operations
Taking ownership and finding solutions rather than waiting for direction

Who Succeeds Here

People who do well in this role tend to be:

Naturally organised and highly reliable
Calm under pressure
Proactive and self-sufficient
Excellent communicators
Caring but practical
Detail-focused
Comfortable taking ownership
Good problem-solvers
Positive and professional team players

What We’re Looking For

Experience in a customer-facing role with significant telephone contact
Strong administration and organisational skills
Excellent written and verbal communication
Confidence using CRM systems and digital tools
Ability to manage multiple priorities effectively
Strong attention to detail
A proactive approach to work

Experience within telecare, healthcare, housing, customer operations, logistics or service delivery would be advantageous, but attitude and ownership are just as important.

What Success Looks Like

In this role, success means:

Customers and families feel supported and reassured
Issues are resolved properly and efficiently
Customer records are accurate and up to date
Operations run smoothly and professionally
Tasks are completed without constant supervision
Problems are identified and addressed early
The wider team can rely on you

Interview Process

Applications will open in June, with CVs and cover letters reviewed as they come in. Shortlisted candidates will then be invited to attend a half-day Group Interview Day in Brighton on 10th, 11th or 12th August 2026.

The session will include practical exercises, problem-solving activities and interviews designed to help us understand how candidates communicate, prioritise tasks and approach real-world situations.

We expect to make an offer in mid-August, with the successful candidate joining HelpAlert in early September 2026..

Benefits

£28,000–£32,000 depending on experience
Free parking
Workplace pension
Casual dress
Full-time, office-based role
Opportunity to make a genuine difference in a growing care-led business

Pay: £28,000.00-£32,000.00 per year

Benefits:

Casual dress
Company pension
Free parking

Application question(s):

Can you work full-time from our Brighton office, Monday to Friday, 9am–5pm? (Yes/No)
Describe a time you had to deal with an upset or worried customer. What was the situation and how did you handle it? (Short answer)
Do you have at least two years’ experience handling customer enquiries by phone and email in an office-based customer service, administration, or operations role?

(Yes/No)

Work Location: In person

Quick apply

Refine Your Search

senior customer operations executive jobs in herstmonceux, esx

SENIOR CUSTOMER OPERATIONS EXECUTIVE

Operations Manager

Senior Digital Marketing & Ecommerce Executive

Operations Delivery Manager - Home Claims

Senior Sales Executive

Outbound Senior Sales Executive

Head of Customer Experience - B2B Logistics

Business Sales Executive

Business Sales Executive

Business Sales Executive

Principal Delivery Project Manager – Flightscape platform

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