Sr administrator (support & operations) Work, Jobs in Heybridge, Ess (with Salaries)

Sr Administrator (Support & Operations)
HCLTech —Basildon
- Customer service
- English
- Linux
14d
Recruitment Administrator
Kennedys Law - UK —Chelmsford
- Full-time
- Human resources
- Organisational skills
- IT
Senior Therapy Services Administrator
Priory —Springfield
- £27,277 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
7d
Senior Administrative Officer - Accredited Programmes - Essex - East of England
HM Prison & Probation Service —Chelmsford
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
7d
Office Administrator
hydraulic and engineering services ltd —Rochester
- £24,000 - £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
Quick apply
Senior Insolvency Administrator
FRP Advisory Group —Brentwood
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
Quick apply
Senior Specialist, IBMi
SS&C Technologies —Basildon
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Communication skills
Insolvency Administrator
FRP Advisory Group —Brentwood
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Pantomime Technician (Fixed Term Contract for Panto 2026/7)
South Mill Arts —Bishop's Stortford
- £250 a week
- Weekend availability
- Maintenance
- In-person
- School
Quick apply
4d

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sr administrator (support & operations) jobs near heybridge, ess

Sr Administrator (Support & Operations)

HCLTech -
Basildon

Apply Now

Job details

14 days ago

Qualifications

Desktop support
Customer service
English
IT support
Mac OS
Linux
Root cause analysis
Communication skills

Full job description

Basildon District, England
Job Summary

To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.

Join a dynamic and innovative team at Ford’s Tech Lounge – a global initiative designed to provide walk-in IT support and empower employees through hands-on assistance and guidance. With 13 Tech Lounges worldwide, this role offers a unique opportunity to be part of a creative and rewarding environment where technology meets exceptional customer service. We are seeking a English-speaking IT support technician with strong customer service skills to deliver face-to-face technical assistance to employees at our UK Tech Lounge. You will play a key role in enhancing user productivity, satisfaction, and engagement by resolving technical issues, offering expert advice, and showcasing new digital tools and capabilities.

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.

Deliver direct, in-person IT support for corporate devices (desktops, laptops, mobile phones), telecom services, email systems, and other digital workplace tools. • Provide walk-up and deskside support within the designated coverage area. • Conduct triage and troubleshooting, offer guidance, and develop solutions for common challenges with office software and tools. • Collaborate with internal IT teams to ensure effective problem resolution and root cause analysis. • Manage customer queues and maintain accurate support documentation. • Identify and escalate issues proactively to the Tech Lounge Lead. • Contribute ideas to prevent recurring incidents and improve overall employee productivity. • Promote a culture of continuous learning and knowledge sharing. • Ensure a world-class support experience with a strong focus on quality and customer satisfaction.

Skill Requirements

Fluency in English (spoken and written) is mandatory. • Proven experience in a Desktop Support Engineer or similar IT support role. • Hands-on expertise with Windows, Linux, and macOS. • Strong knowledge of office productivity tools, computer peripherals, network security, and antivirus software. • Excellent problem-solving and communication skills. • Customer-focused mindset with the ability to multitask effectively.

Other Requirements

Respond to user inquiries related to hardware, software, and networking. • Set up and configure equipment, including operating systems and applications. • Perform remote and on-site troubleshooting. • Maintain detailed records of technical issues and resolutions. • Apply software updates and security patches. • Provide clear, user-friendly instructions and support.

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Refine Your Search

sr administrator (support & operations) jobs in heybridge, ess

Sr Administrator (Support & Operations)

Recruitment Administrator

Senior Therapy Services Administrator

Senior Administrative Officer - Accredited Programmes - Essex - East of England

Office Administrator

Senior Insolvency Administrator

Senior Specialist, IBMi

Insolvency Administrator

Pantomime Technician (Fixed Term Contract for Panto 2026/7)

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