User experience Work, Jobs in Horsforth, Wyk (with Salaries)

Income Recovery Officer
Encircle Housing —Leeds
- £27,000 a year
- Full-time
- Hybrid work
- English
- Work from home
- Employee discount
Quick apply
13d
Trainee Cyber Security Engineer (Security Trainee)
NHS England —Leeds
- £32,073 - £39,043 a year
- Full-time
- Annual leave
1d
Customer Support Advisor
BW Legal —Leeds
- £21,500 - £23,000 a year
- Overtime
- Customer service
- Organisational skills
- Free parking
- Annual leave
Quick apply
Human Centred Design - User Researcher
CGI —Leeds
- Full-time
- Continuous improvement
- Travel
- Agile
Quick apply
5d
Homeware/Textile Designer
Riva Home —Leeds
- £27,000 - £29,000 a year
- Full-time
- Microsoft Word
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
11d
Service Analyst
TPP —Leeds
- £45,000 a year
- No experience needed
Quality Assurance Administrator
Dignicare —Ilkley
- £13.40 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Employee assistance programme
- Referral programme
Quick apply
6d
Marketing Executive
Leodis Stairlifts Ltd —Gildersome
- £42,500 - £45,000 a year
- Full-time
- Management
- English
- In-person
- Free parking
Quick apply
12d
Service Colleague (Express)
ASDA —Bramley
- £12.71 an hour
- Part-time
- Employee assistance programme
- Employee discount
2h
Volunteer Manager
Carers' Resource —Shipley
- £32,000 - £35,050 a year
- Part-time
- Supervising experience
- Project management
- In-person
Quick apply
11d
Team Leaders, Bradford
Carers' Resource —Shipley
- £28,000 - £30,750 a year
- Part-time
- Microsoft Office
- Driving
- Travel
- Work from home
Quick apply
12d
File Maintenance Assistant
Bestway Group —Leeds
- Full-time
- Microsoft Excel
- Maintenance
- Communication skills
- Free parking
- Annual leave
Quick apply
System Analyst
ZIGUP —Huddersfield
- £35,000 - £42,000 a year
- Hybrid work
- Agile
- Communication skills
- Annual leave
- Employee discount
Quick apply
Records Administrator
Bestway Group —Leeds
- Full-time
- Microsoft Excel
- Maintenance
- Communication skills
- Free parking
- Annual leave
Quick apply
5d
Administrator
HCLTech —Leeds
- £24,420 - £34,000 a year
- English
- Windows
- Microsoft Office
Quick apply
13d
Clerical Officer
Leeds Teaching Hospitals NHS Trust —Leeds
- £25,272 a year
- Full-time
- Organisational skills
- Teaching
5d
Customer Service Advisor
Evri —Morley
- Up to £26,000 a year
- Day shift
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Free parking
- Employee assistance programme
1d
Outreach Support Worker
Bedspace Resource Ltd —Leeds
- £26,829.86 a year
- Computer literacy
- Travel
- Computer skills
Intermediate User Researcher
HippoDigital —Leeds
- £38,000 - £47,000 a year
- Hybrid work
- In-person
- Employee discount
7d
IT Client User Experience Engineer
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Scripting
- IT

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Income Recovery Officer

Encircle Housing -
Leeds

Quick apply

Job details

Permanent | Full-time
£27,000 a year
13 days ago

Benefits

Cycle to work scheme
Company pension
Work from home
Employee discount
Life insurance
Sick pay
On-site parking

Qualifications

GCSE
English

Full job description

Full time (37.5 hrs p/w) salary £27,000

Leeds Office (Horsforth) – 3 days office based, 2 days home based Full-time (37.5 hours) - Monday to Friday (will consider part-time applicants working a minimum of 25 hours per week. Working days between office and home TBC)

We have an exciting opportunity to join our Rental Income team as an Income Recovery Officer The role is responsible for delivering a wide range of duties focused on maximising income streams and reducing debt. The post holder will ensure that financial activities are proactive, with staff and stakeholders fully engaged in achieving this objective.

Encircle Housing was established in 2018 and is a Community Benefit Society with charitable objectives. We are a growing business with over 130 properties across England, Wales and N. Ireland.

We provide high quality specialist supported housing specifically designed to meet the need of the individual, relating to learning disability, mental-ill health, acquired brain injury, physical or sensory disability, or a diagnosed long-term condition such as dementia.

We believe that everyone has the right to feel safe and secure in their own home. We ensure tenants achieve this and more, by providing them with high quality housing with support provided by our partner care providers. We work closely with our new and existing tenants, their families and support agencies to gain a full understanding of their individual needs and housing requirements.

An Income Recovery Officer at Encircle plays a vital role in safeguarding the organisation’s financial sustainability by ensuring the effective and proactive recovery of income. The postholder will be responsible for managing former tenant arrears and tenant recharges, using a customer-focused yet firm approach to maximise recovery rates while maintaining positive relationships. This includes early intervention, tailored repayment arrangements, and the appropriate use of enforcement action where deemed necessary, ensuring compliance with legal and regulatory requirements.

In addition, the role focuses on maximising income opportunities across the business by supporting tenants to access all available financial support. This includes assisting eligible residents to secure Severely Mentally Impaired (SMI) Council Tax discounts and ensuring Council Tax exemptions are applied to void properties promptly to minimise costs. The postholder will also take a proactive approach to utilities management, particularly water rates, by ensuring tenants are on the correct social tariffs where applicable. Through these activities, the Income Recovery Officer will contribute to delivering demonstrable Value for Money, supporting both tenants’ financial wellbeing and Encircles overall financial performance.

Key Responsibilities will include:

Assist the Income team by checking the housing system for Housing Benefit claims and liaise with the Council Housing Benefits Department regarding Housing Benefit notifications that should have been received and any queries.
To manage cases of complex debts including low level tenant arrears, former tenant arrears, council tax exemptions and rechargeable debts. By contacting debtors by all lines of communication and in line with our policies and procedures. You will be managing your case load with minimal supervision using your skills, knowledge and experience to provide quality case management.
Assist in minimising overheads by assessing and challenging utility costs.
Assist in updating the system on a weekly basis, with new service users, movers and leavers, including any adjustments for working and overpayments.
You will contribute towards developing and implementing arrears and other collection policies and strategies for dealing with debtors and be responsible for meeting KPI’s.
Develop effective working relationships with other teams to promote income maximisation and compliance of our rental arrears.
Ensure that customer information is input and maintained carefully using the in-house systems by monitoring progress of payments and housing benefit claims.
To assist with the monitoring and collection of recharge invoices.
Provide information to callers ensuring that they understand any actions they may need to take and the consequences for not engaging.
In accordance with the complaint’s procedure, deal promptly with complaints, including those from residents effectively. Resolve, where possible, any issues raised or escalate to management.
Assist with the banking process when required.
Handle customers personal information maintaining the highest level of confidentiality in accordance with GDPR regulations.
To undertake any other reasonable duties which may be identified by the Head of Housing and Income Manager to support the needs of the business.

You should have excellent standards of customer care and be able to demonstrate a real empathy with tenants with complex care and support needs.

If you are interested in this opportunity, we would love to hear from you so please click to apply.

We reserve the right to close this advertisement early and interview early, if we receive a high volume of suitable applications. Therefore, please apply early to ensure that you are considered for the post. Encircle Housing is an equal opportunity employer.

Closing date for applications

Sunday 21st June 2026

Interview date

TBC

Pay: £27,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Life insurance
On-site parking
Sick pay
Work from home

Experience:

debt recovery: 1 year (preferred)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Leeds LS18 5AZ

Quick apply

Refine Your Search

user experience jobs in horsforth, wyk

Income Recovery Officer

Trainee Cyber Security Engineer (Security Trainee)

Customer Support Advisor

Human Centred Design - User Researcher

Homeware/Textile Designer

Service Analyst

Quality Assurance Administrator

Marketing Executive

Service Colleague (Express)

Volunteer Manager

Team Leaders, Bradford

File Maintenance Assistant

System Analyst

Records Administrator

Administrator

Clerical Officer

Customer Service Advisor

Outreach Support Worker

Intermediate User Researcher

IT Client User Experience Engineer

I want to receive the latest job alerts for user experience in horsforth, wyk

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