About Us
We are a prestigious Chartered Insurance Broker based in Mansfield, trading for over 50 yearswith a longstanding reputation for excellence in the commercial insurance market. As a family-owned business, we take pride in creating a supportive and inclusive workplace where people genuinely matter.
We are also proud to hold the Platinum Investors in People accreditation, reflecting our commitment to developing our people and maintaining high standards in leadership, culture, and wellbeing. Our core values of honesty, integrity, and trust underpin everything we do—for our clients and our colleagues alike.
The Role
We are looking for a motivated and detail-orientated Junior Claims Handler to join our growing team. This is an excellent opportunity for someone at the early stages of their insurance career, or looking to transition into claims, within a highly supportive and professional environment.
You will play a key role in delivering exceptional client service by assisting in the management of commercial insurance claims from notification through to resolution.
Key Responsibilities
- Act as the first point of contact for clients reporting claims
- Assist in handling claims through to settlement across a range of commercial classes
- Liaise with insurers, loss adjusters, and other third parties
- Provide clear and timely updates to clients, ensuring a positive claims experience
- Maintain accurate and up-to-date records on internal systems
- Ensure compliance with FCA regulations and internal procedures
About You
- Strong communication and relationship-building skills
- Excellent attention to detail and organisational ability
- A customer-focused approach with a willingness to learn
- Ability to work both independently and collaboratively
- Good IT skills
- 2 years insurance experience required
What We Offer
- Competitive salary and benefits package
- Full training and structured career development
- Support towards professional qualifications (e.g. CII)
- A friendly, supportive, and people-focused culture
- A business that genuinely prioritises staff wellbeing
- Long-term career opportunities within a respected Chartered firm
- Hybrid working upon completion of training
How to Apply
If you are looking to start or develop your career with a respected, values-driven insurance broker, we would love to hear from you.
Please submit your CV along with a brief covering statement outlining your interest in the role.
Pay: £24,420.00-£28,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- Sick pay
- Store discount
- Work from home
Work Location: Hybrid remote in Mansfield
