Application support Work, Jobs in Ipswich, Sfk (with Salaries)

ITSM Application Support - Remedy
BT Group —Ipswich
- Full-time
- Hybrid work
- IT
- Leadership
- Annual leave
- Employee discount
IT Support Technician
West View IT Limited —Stowmarket
- £27,000 - £30,000 a year
- Full-time
- IT
- In-person
- Communication skills
Quick apply
Systems Liaison Officer
Suffolk County Council —Ipswich
- £40,777 a year
- Full-time
- Hybrid work
- Childcare
- Annual leave
5d
Customer Service Executive - 12 month FTC/Secondment Opportunity
SmartestEnergy —Ipswich
- £28,000 - £32,500 a year
- Hybrid work
- Administrative experience
- Travel
- Communication skills
Quick apply
14d
Network Engineer Apprentice
BT —Ipswich
- £25,239 a year
- Full-time
- Engineering
- Communication skills
- Employee discount
Customer Success Executive
Anchor Safety LLP —Ipswich
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
Quick apply
2d
Customer Support Officer
Babergh and Mid Suffolk District Councils —Stowmarket
- £27,694 - £31,022 a year
- Part-time
- Hybrid work
- Employee assistance programme
6h
Business Intelligence Analyst
OCS Group —Ipswich
- Monday to Friday
- Data analysis skills
- SQL
- Analysis skills
Quick apply
6d
Technology Support Analyst (FTC)
Penguin Books Limited —Colchester
- Up to £34,000 a year
- Full-time
- Microsoft Office
- Computer networking
13d
Data Analyst Placement 2026-27
Textron Specialized Vehicles —Ipswich
- 8 hour shift
- Microsoft Office
- IT
- Business
- Employee assistance programme
- Sick pay
Business Analyst 12 month FTC
SmartestEnergy —Ipswich
- £55,000 - £65,000 a year
- Hybrid work
- Travel
Quick apply
Information Security Officer
SmartestEnergy —Ipswich
- £60,000 - £70,000 a year
- Remote
Quick apply
Investigator
Call Assist —Colchester
- £10.85 - £12.71 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
Quick apply
Support Analyst
Enigen UK Ltd —Colchester
- £26,436.80 a year
- Hybrid work
- Oracle
- Customer service
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
2d
Business Analyst
ITA Group Inc —Ipswich
- Customer service
- Microsoft Office
- SQL
Quick apply
Systems Support Manager (Projects)
East Suffolk Council —Woodbridge
- £44,075 - £48,226 a year
- Full-time
- Communication skills
9d
Product Business Analyst
SOUTHERN COMMUNICATIONS LIMITED —Woodbridge
- Up to £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- SDLC
- Free parking
- Employee assistance programme
Quick apply
Coupa System Administrator
OCS Group —Ipswich
- Azure
- DevOps
- SQL
Quick apply
Cyber Security Analyst
SmartestEnergy —Ipswich
- £55,000 - £60,000 a year
- Remote
- IT
Quick apply
Data Entry and Customer Service Advisor (Part Time)
Express Appliances Ltd —Colchester
- £13.26 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
3d

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application support jobs near ipswich, sfk

ITSM Application Support - Remedy

BT Group -
Ipswich

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Job details

Full-time

Benefits

Annual leave
Company pension
Employee discount
Gym membership

Qualifications

BMC Remedy
IT
Application support
Leadership

Full job description

Job Description

Job Title: ITSM Application Support - Remedy

Req ID: 55202

Job Function: Software Engineering

Posting Start Date: 01/06/2026

Posting End Date: 12/06/2026

Division: Digital

Job Location: GBR Ipswich - A1 Registry

Advertised Salary: Competitive with Benefits

Recruiter: Molly Lees

Hiring Manager: Michael Vallely

Career Grade: D

Locations: Hemel Hempstead, Ipswich , Hybrid 3 days in office 2 remote

Internal Closing Date: 17th March 2026

Why this job matters

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours?

You will be a key player in upholding the Remedy ITSM suite within our defence sector. This allows our customers to automate the ITIL process, and seamlessly integrate with business processes by servicing requests and incidents, managing SLAs and assessing KPIs. As a valued member of the ASG team you will design, develop, enhance and support our Service Management IT Solution and provide SME and knowledge to meet delivery needs and challenges.

What you’ll be doing

As a member of the Defence ASG team you will be responsible for the administration and maintenance of BMC Remedy ITSM platform for optimal performance; including but not limited to: applying updates, monitoring, upgrades, processing queries and reports, and monitoring the entire system to make sure all system transactions are processed correctly.
You will troubleshoot and resolve system and transaction issues

Essenttial Skills

Customisation, Development and Integration skills, that can be evidenced/showcased, in BMC Remedy
Previous, relevant experience with Remedy/ITSM support
The ability to understand, explain and present complex technical ideas to technical and non-technical stakeholders.

Benefits

- Annual On target bonus 10% (personal and company multipliers)
- BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
- Life Assurance
- Direct share scheme
- Exclusive colleague discounts on our latest and greatest BT broadband packages
- 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
- My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
- Discounted EE TV including TNT Sport and the NOW Entertainment membership
- Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
- Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
- 25 days annual leave (not including bank holidays), increasing with service with buy holiday option
- Volunteering days so you can give back to your local community

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Apply Now

Refine Your Search

application support jobs in ipswich, sfk

ITSM Application Support - Remedy

IT Support Technician

Systems Liaison Officer

Customer Service Executive - 12 month FTC/Secondment Opportunity

Network Engineer Apprentice

Customer Success Executive

Customer Support Officer

Business Intelligence Analyst

Technology Support Analyst (FTC)

Data Analyst Placement 2026-27

Business Analyst 12 month FTC

Information Security Officer

Investigator

Support Analyst

Business Analyst

Systems Support Manager (Projects)

Product Business Analyst

Coupa System Administrator

Cyber Security Analyst

Data Entry and Customer Service Advisor (Part Time)

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