Overview
We are expanding our team here at Captain French Surgery and have two new and exciting opportunities as part time Admin/ Receptionists for (1 x 30 hours (4 days) and 1 x 23 hours (3 days)
Title: Receptionist/Administrator
Applicants should live in or around Kendal (short commute) or be in the process of relocating to Kendal.
Previous Applicants needn't apply.
Admin/Reception
This role will include a mixture of admin duties including speaking to patients and other service users on the telephone to facilitate their needs and be able to book them into or put in contact with the right clinician. Reception duties will include speaking to patients and visitors in person. This role requires you to have the ability to work in a busy environment, think on your feet and adapt to situations as they occur. You must be comfortable working on your own and as part as a team and have a can do attitude. Customer Service experience is welcome but not essential as training will be provided. You must be flexible as there is a requirement to cover an early morning shift and/or a late shift as part of your own work pattern and also some additional cover for colleague holidays/sickness absence.
We offer a salary of £13.20 per hour, with increments on completion of 4 month probation and 12 months. There are 5 weeks annual leave plus bank holidays (all pro rata to the hours you work with incremental increases for length of service achievements). NHS Pension Scheme and uniform. All posts are subject to DBS checks.
Hours of work will be 30 hours i.e. 4 days (Mon, Tue, Thurs, Frid) or 23 days i.e. 3 days (Mon, Tues, Thurs).
Informal chats welcome, please call 01539 720241 and ask for Catherine or Lynne.
We reserve the right to withdraw this vacancy if sufficient suitable applications are received.
Reports to: Deputy Practice Manager
JOB PURPOSE:
To participate in the smooth running of the practice, provide the first point of contact between patients and the clinical staff in such a way as to ensure:
- The delivery of an efficient, friendly accessible and confidential service to patients and visitors
- The provision of an efficient and comprehensive support system for clinical sessions
- To engage in effective and efficient workflow of information to clinical and non-clinical staff
Special requirements of the post:
The special requirements of the post regarding skills, knowledge and experience are:
- Well-developed communication and interpersonal skills
- Ability to deal with members of the public in a courteous and understanding manner
- Ability to cope under pressure
- Ability to use own judgement, resourcefulness and common sense in response to patients’ enquiries and requests
- Effective time management
- Ability to work as part of a team and be flexible in an environment where the workload is constantly changing and varied
- Flexibility with regard to rotas and working patterns
- Effective keyboard skills and good spelling
- An understanding, acceptance and adherence to the need for strict confidentiality
General Duties Include
· Provide a professional first line response to all callers, whether in person or by telephone, dealing with their enquiries, or referring them on to the appropriate person
· Receiving telephone and personal requests and enquiries from patients and ensuring sufficient information collected for triage purposes, making appointments/dealing with request as required
· Explain practice arrangements and formal requirements to new patients and those seeking temporary cover ensuring procedures are completed correctly
· Ensure that the repeat prescription procedure is followed
· Ensure that daily computer procedures are carried out, e.g. regularly checking electronic tasks, document management, emails and the Accurx messaging service.
· Keeping up to date with changes in procedures and information affecting the post
· Ensuring that mail and specimens are ready for collection by the courier.
· Attend to any ad hoc IT issues, for example replacement of toners, printer issues etc Ensure public areas are kept clean and tidy
· Attending team meetings and practice learning sessions
· Open and close of premises procedures
Confidentiality
- In the course of seeking treatment, patients entrust with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in the Job Description, the post-holder may have access to confidential information relating to patients and their carer, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety
The post- holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines
- Identify the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
Equality & Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
- Work effectively with individuals in other agencies to meet patient needs.
- Effectively manage own time, workload and resources.
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise people’s needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services
The post-holder will:
- Adhere to Practice policies, protocols and procedures.
- Participate in audit where appropriate
- Adhere to the Data Protection Act, Information Governance, IM&T, Computer Misuse Act and Freedom of Information Act and of their importance and relevance to General Practice.
This job description covers the main duties of the post but the post holder may be asked to undertake other appropriate duties as required
Pay: £13.20 per hour
Benefits:
- Company pension
- Free flu jabs
Work Location: In person
