Job Advert
Kidderminster
£45000pa - OTE £52,000pa
- 07:00 to 16:30 Monday to Friday plus Saturday rota
Your Role
Rygor Group are looking for an experienced and dedicated workshop controller to help lead and inspire the workshop team at their Kidderminster site to manage the flow of work through the workshop, ensuring quality and compliance of all works carried out. A focus on maximising utilisation and ensuring technicians are working efficiently, safely and to all Rygor and manufacturer guidelines. To guide the workshop team to deliver exceptional customer service, whilst ensuring profitability, and that all company policies and procedures are always adhered to. Although this role is predominantly non-productive, you will need to be able to step in from time to time and therefore need to have previous experience as a commercial vehicle technician.
Job responsibilities:
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Ensure the Rygor workshop processes are followed for every job.
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Receive job cards from service reception, pre-time each job and allocate work to technicians, to maximise sold hours and monitor progress of job.
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Obtain authorisation for any additional work required, either through service reception or by direct contact with the customer.
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Oversee MOT to ensure quality and compliant workmanship and a first-time pass rate.
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Ensure 100% sign off on completed inspections, ensuring our customer’s Operator’s license is safe and legal.
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Ensure that all warranty items are identified for each job and that parts replaced are labelled, appropriate documentation is completed and passed for action.
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To supervise, develop and train the workshop team, to achieve the highest possible levels of performance and quality for all jobs.
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To ensure that job packs have been audited and are in a condition to be processed through to administration/invoicing.
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To monitor workshop loading and ensure continuity.
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Measure technician’s activity and performance, to deliver a quality and compliant first-time fix.
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Arrange for the customer to be informed that the vehicle has been completed.
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Ensure that the image and levels of customer service within the department are in line with Rygor standards, to ensure the company's reputation is upheld.
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Schedule all PDIs and used vehicle preparation to ensure that sales department requirements are met.
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Ensure that all special tools and equipment are kept in good order and that repair requirements are notified to the service manager once discovered.
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Ensure the workshop is kept clean and tidy, always.
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Ensure all customer complaints are dealt with quickly and effectively or escalated as per Rygor’s complaint process if required.
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To be responsible for the supervision of junior staff, ensuring that their designated duties are performed correctly, highlighting any problems, quality issues or shortfall areas and identifying training needs.
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Ensure that all service processes (including quality checks and MOT) and company policies are adhered to.
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Manage and oversee workshop apprentices, from a training and wellbeing perspective.
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Ensure that within their area of operation, all Company and Trade Associations policies, procedures and minimum standards are met, and that all statutory requirements, including trading standards, vehicle and consumer legislation, fire, health and safety, etc., are adhered to.
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Scheduling and deadline management.
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Handle all internal and external customers and suppliers with courtesy.
This role will be perfect for you if you:
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Industry qualifications achieved to a minimum of Level 3 Vehicle Maintenance and Repair or mechanical engineering (all modules completed).
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Process driven.
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Previous experience as a senior technician.
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Strong technical background.
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Good interpersonal, leadership and organisational skills.
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Willingness to learn and adapt.
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Self-motivated, energetic & able to motivate others
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Leadership & the ability to delegate
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Ability to work under pressure and to multitask in a busy environment
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Ability to prioritise work
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Great communication, verbal and written and ability to inspire others.
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Supervisory experience.
Benefits for you
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An extra day off for your Birthday
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Overtime opportunities paid at X 1.5 basic hourly rate
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Saturdays paid at overtime.
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23 days of annual leave per year PLUS Bank Holidays
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Four times death in service benefit.
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Internal Mentorship programme
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Working for WhatVan?’s ‘Van Dealer of the Year 2026’.
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Working for Motor Trader’s ‘Employer of the Year’.
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Working for an official Great Place to Work™️
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Working for a workplace which champions women.
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Awarded Armed Forces Covenant Silver Award (RLS)
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Working with our award-winning team – several of our team were recognised at the MT WIMT awards and we won silver at the internal communication and engagement awards for our new starter onboarding process.
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Auto-enrolment pension.
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Self-development journal
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Rygor Group Ranked 101 in SW Business Insider’s Top 500 Companies
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Enhanced Maternity and Paternity pay policies and return to work post mat-leave policy.
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Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
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Mental Health First Aiders.
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Reward and recognition programmes, including our annual Rygor Group Awards and opportunities to attend the Rygor Wembley box as a celebration of your hard work and dedication.
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Annual appraisals programme and progression opportunities.
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Manufacturer training and access to our in-house training.
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Long service recognition and annual leave increase after 5 years’ service.
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Rygor Auto and Rygor Service Solutions are Maintenance Provision Rating Scheme (MPRS) accredited
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Branded uniform
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Charities of the Year programme, Army Sport sponsors and community engagement initiatives
About Rygor Group
Rygor Group are an award-winning, multi-franchise Dealer Group with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors. Their business has gone from strength to strength in recent years, with significant investment in site renovations nationwide and exciting expansions, including the launch of a brand-new Mercedes-Benz Passenger Car Aftersales facility in 2024. Their commitment to excellence has earned them multiple industry and network awards, and in 2025, they were proud to be named Employer of the Year at the prestigious Motor Trader Awards. They also received the Silver award for their onboarding experience at the ICE awards, meaning that if you're considering a new career with Rygor, you can be confident you'll receive an award-winning induction and support from day one. They are officially a Great Place to Work™ (multiple years running), and their company culture truly reflects their core values: Rewarding, Reliable, and Respectful. Exceptional customer service is at the heart of what they do, and so is creating an environment where their team can thrive.
Rygor Group comprises a diverse collection of UK automotive businesses, with a primary focus on trucks, vans, coaches, passenger cars, armoured vehicles, body repairs and coachbuilding. Through the hard work of their team members, they have secured their position as one of the UK’s top automotive Groups, with a turnover of circa £300m a year.
DBS: Please be advised that all successful applicants to Rygor or any of their associated businesses will be subject to satisfactory completion of a DBS check prior to joining the business.
Our Process
When applying, please include a full current CV. Once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.
Managing your data
We care about your personal data. The General Data Protection Regulation provides you with more control, and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful - you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your application progress.
