Customer support coordinator Work, Jobs in Kingston Upon Hull, Ery (with Salaries)

Enterprise Customer Support Coordinator
KCOM —Kingston upon Hull
- Up to £26,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
10d
Office Administrator & Bookings Coordinator
Westfield country Park —Kingston upon Hull
- From £15 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
Quick apply
Customer Management Coordinator- Pipers
PepsiCo —Brigg
- CRM software
- Sales
- Customer service
3d
Sales Co-ordinator/Administrator
Uniball Ltd —Driffield
- £26,500 - £27,500 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Free parking
Quick apply
3d
Customer Service Co-ordinator | 12 Month FTC
Howdens Joinery Co. —Howden
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Free parking
2d
Sales Coordinator - 12 month FTC
Phoenix Software —Pocklington
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Aftersales Co-ordinator | 12 Month FTC
Howdens Joinery Co. —Howden
- Full-time
- Sales
- Customer service
- Microsoft Office
- Free parking
2d
Sales and Operations Coordinator (Maternity Cover)
Warrendale Wagyu Ltd —Pocklington
- £16,000 a year
- Part-time
- Microsoft Excel
- Customer service
- Administrative experience
- Free parking
- Employee discount
Quick apply
5d

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customer support coordinator jobs near kingston upon hull, ery

Enterprise Customer Support Coordinator

KCOM -
Kingston upon Hull

Apply Now

Job details

Full-time | Fixed term contract
Up to £26,000 a year
10 days ago

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Organisational skills
IT
Communication skills

Full job description

As a Enterprise Customer Support Coordinator within KCOM Enterprise, you’ll be a key part of the Business Customer Service Team, acting as the first point of contact for B2B customers. Based at Carr Lane, Hull, this role is central to delivering an exceptional onboarding and service experience for Enterprise customers.

You’ll manage customer queries end to end, supporting the smooth delivery of B2B orders by working closely with internal teams, sales colleagues and external partners. If you’re customer-focused, organised and enjoy coordinating activity to deliver positive outcomes, this is a fantastic opportunity to grow your career within a fast-paced Enterprise environment.

Salary – Up to £26,000 per annum dependant on experience

Location – Carr Lane, Hull, 2 days minimum office based

Advert Closing Date – 26th June 2026

We may close the advert early if we receive strong interest, so don’t wait!

Interview Dates - To be confirmed after advert closing date

What You’ll Be Doing

Act as the first point of contact for KCOM Enterprise B2B customer queries across phone, email and live chat
Monitor, track and progress B2B orders through to timely and efficient installation
Chase order updates with E2E Networks and act as a point of escalation for installation issues
Support the delivery of customer project work, helping to coordinate tasks, updates and communication across internal teams.
Complete clean order checks and proactively resolve rejections or orders placed on hold
Manage work-in-progress (WIP) activity to ensure prompt revenue realisation
Send customer collateral accurately and within agreed timescales
Deliver high first-time contact resolution and manage customer expectations throughout onboarding
Work closely with Enterprise Sales, Pre-Sales and other internal teams to ensure a seamless customer journey
Ensure all activity complies with regulatory standards, GDPR and quality policies
Build strong working relationships with colleagues and key stakeholders
Maintain high customer satisfaction levels, including NPS, TNPS and Trustpilot scores

Candidate Requirements

Proven experience in a similar customer service, support or coordination role
Confident communicating with customers via phone, email and live chat
A customer-centric mindset with a genuine passion for delivering excellent service
Strong organisational skills with the ability to manage multiple orders and priorities effectively
Comfortable working independently while also contributing positively as part of a team
Ambitious, proactive and keen to learn and develop within an Enterprise environment
IT literate, with good working knowledge of Microsoft Word, Excel and PowerPoint
High standard of written and verbal communication skills
Industry experience is desirable but not essential

Perks and Benefits:

28 days holidays plus bank holidays
Excellent Pension Scheme with generous employer contributions
Volunteering days
Life Assurance and Income Protection
Corporate Discount schemes
We support hybrid and remote working
A variety of health, wellbeing and lifestyle benefits to choose from

About Us

KCOM goes beyond broadband - for us it's about community, innovation, and commitment. Since 1904, we've been integral to Hull and East Yorkshire, delivering award-winning broadband services and being at the heart of our region. Join us in expanding our full-fibre network and connect more homes and businesses.

At KCOM, collaboration fuels our innovation, driving us to be the best and keep our customers seamlessly connected. We empower our customers to thrive in the digital age, and we're passionate about making a real difference in their lives.

Why Work with Us

The Power is all Yours

At KCOM, our dedication to our people mirrors our commitment to our customers. Immerse yourself in a workplace that values you as an individual, offering family-friendly policies and adaptable working arrangements.

Engage with us through employee forums, enjoy a wide range of on-site facilities, and a suite of services supporting colleagues from diverse backgrounds. Benefit from an employee assistance program, occupational health support, a variety of online wellbeing tools as well as our personal development learning platform.

Values are not just words for us - they are the foundation of our dynamic workplace. Grow with us, seize opportunities to progress, and unleash your potential in an environment designed to nurture your professional development.

Equal Opportunity Employer

We champion inclusivity for all, celebrating diversity through forums and DEI events. Join KCOM and thrive in a culture that values and nurtures your potential.

We are signed up to the Armed Forces Covenant and Disability Confident Scheme and we support local schools and colleges with mock interviews and careers advice.

No agency applications will be accepted at this time.

Apply Now

Refine Your Search

customer support coordinator jobs in kingston upon hull, ery

Enterprise Customer Support Coordinator

Office Administrator & Bookings Coordinator

Customer Management Coordinator- Pipers

Sales Co-ordinator/Administrator

Customer Service Co-ordinator | 12 Month FTC

Sales Coordinator - 12 month FTC

Aftersales Co-ordinator | 12 Month FTC

Sales and Operations Coordinator (Maternity Cover)

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