Senior service desk engineer Work, Jobs in Kirby Muxloe, Lec (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Derby
- English
- Communication skills
Senior IT Support Engineer
Kazzoo Ltd —Leicester
- £35,000 - £40,000 a year
- Azure
- Driving
- Mentoring
- Free parking
- Referral programme
Quick apply
4d
Senior Geo - Environmental Engineer
PickEverard —Leicester
- AutoCAD
- Engineering
- Driving
- Annual leave
- Employee assistance programme
Senior Engineer – Engineering Geologist
Rolls-Royce SMR —Derby
- £50,650 - £66,500 a year
- Full-time
- Hybrid work
- Travel
Senior IT Infrastructure Engineer
Flint Bishop —Derby
- Weekend availability
- Azure
- Windows
- Scripting
- Employee discount
Quick apply
Aftersales and Service Manager - Renewable Energy
Myriad Products —Melton Mowbray
- Contracts
- IT
Quick apply
13d
Technical Support Engineer
Microlise —Nottingham
- £30,000 a year
- Customer service
- SQL
- Communication skills
- Employee assistance programme
11d
Senior Geotechnical Engineers
BWB Consulting —Nottingham
- Hybrid work
- Microsoft Office
- Travel
- Communication skills
Senior Geotechnical Engineer
Caulmert —Nottingham
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Senior Service Desk Engineer

Zenzero Solutions
Derby

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Job details

Permanent

Qualifications

English
Communication skills

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience.

This role requires that you can demonstrate a technical capability that is relevant to achieving the required duties and responsibilities. This may be via a Zenzero technical assessment, or by holding recognised vendor certification(s).
Pluralsight Foundation role at Average, or above.
Foundation level Microsoft certification, or equivalent.
This role requires that you demonstrate the interpersonal and communication skills require to perform the role.
Fluent in English, both written and spoken.

Answer phone calls from end-users and working to resolve issues, on first contact, where possible.
Work on tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat.
Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries.
Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards.
Ensure appropriate adherence to performance targets including KPIs and SLAs.
Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation.
Work with Team Managers, Team Leaders and Account Managers to ensure positive outcomes for our customers.

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Refine Your Search

senior service desk engineer jobs in kirby muxloe, lec

Senior Service Desk Engineer

Senior IT Support Engineer

Senior Geo - Environmental Engineer

Senior Engineer – Engineering Geologist

Senior IT Infrastructure Engineer

Aftersales and Service Manager - Renewable Energy

Technical Support Engineer

Senior Geotechnical Engineers

Senior Geotechnical Engineer

I want to receive the latest job alerts for senior service desk engineer in kirby muxloe, lec

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