Client experience team leader Work, Jobs in Knebworth, Eng (with Salaries)

Customer Experience Executive
Step Change Outsourcing —Stevenage
- From £25,610.65 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Customer service
- Free parking
- Profit sharing
Quick apply
People Business Partner
M Group —Stevenage
- Microsoft Powerpoint
- Customer service
- Analysis skills
- Annual leave
- Employee assistance programme
14d
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Clearance Team Leader
Woolmer Environmental Services —Welwyn Garden City
- £130 - £150 a day
- 8 hour shift
Quick apply
13d
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
9d
RCA Team Leader
Innovus —Luton
- Full-time
Quick apply
Insight Executive
Tesco UK —Welwyn Garden City
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- IT
1d
GUCCI Client Advisor - Westfield
Gucci —London
- Full-time
2d
Office Team Leader
Williams Lea —London
- £36,000 a year
- Full-time
- Management
- In-person
- Leadership
- Referral programme
Client Experience Team Leader
Pinsent Masons —London
- Overtime
- Customer service
- English
- Microsoft Office
- Annual leave
- Gym membership
London Work Insights Programme Week 1
Aon Corporation —London
- School
Personal Assistant to Director
TGS —Harlow
- £24,420.00 - £41,154.29 a year
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Free parking
- Sick pay
Quick apply
7d
Resource Manager
M Group —Stevenage
- Hybrid work
- Data analysis skills
- Annual leave
- Employee assistance programme
10d
Head of Client Experience
Jobs In. Fitness —London
- Full-time
- Hospitality
- Analysis skills
- Leadership
Quick apply
5d
Senior Hire Desk Coordinator
Blitz Hire Ltd —Hatfield
- £38,000 - £45,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Basic maths
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Digital Manager
Equans —Hatfield
- £55,000 - £65,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Corporate Guest Services Manager
Portico Corporate Reception Management —London
- £50,000 a year
- Full-time
- Leadership
- Annual leave
- Life insurance
Quick apply
13d
Catering Operations Director
Aramark —Hatfield
- £60,000 a year
- Management
- Leadership
- Annual leave
- Employee assistance programme
2d
Request for Proposal Team Leader
Fisher Investments Europe —London
- Full-time
- Hybrid work
- Management
- Project management
- Annual leave
- Work from home
6d
Receptionist
CBRE —London
- Full-time
- Customer service
- Microsoft Office
- Communication skills
2d

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client experience team leader jobs near knebworth, eng

Customer Experience Executive

Step Change Outsourcing -
Stevenage

Quick apply

Job details

Full-time
From £25,610.65 a year

Benefits

Free parking
Profit sharing
Annual leave
Company pension
Canteen
Company events
Employee discount
Referral programme
On-site parking

Qualifications

Microsoft Powerpoint
Sales
Customer service
Computer literacy
GCSE
Leadership
Communication skills

Full job description

The role
The Customer Experience team play a pivotal role in helping develop our Sales Agents, by providing great coaching and feedback on the quality of their sales calls.

As the Customer Experience Executive, you are responsible for listening to calls made by our Sales Team and reviewing them against both the Company and Client standards regarding the level of quality, as well as ensuring the calls are compliant. You will then be expected to complete the relevant documentation to pass back to the Team Leader for them to coach and feedback to the Sales Agents – you must therefore have competent listening skills and written communication.

The ideal candidate will be confident in providing constructive feedback regarding the quality of their calls. You will work collaboratively across other departments within the business, including the Training team, to define specific areas where groups of Sales Agents may have a development need.

To measure success, you will be required to share a weekly overview of performance regarding the Sales Agents calls you have listened to, evaluating against the quality metrics set. You will be able to track the progress made from your coaching and feedback by using our quality monitoring data management system, reviewing both overall team performance and for individual Sales Agents.

What’s in it for you?

Monthly bonus opportunity - £50 per month subject to hitting your objectives.
28 days annual leave, including bank holidays
BT & EE discount
Pension contribution
Excellent career progression giving you the chance to continually develop, learn key business and leadership skills within our organisation
Free on-site parking
On-site canteen

What we’re looking for someone who has:

Attention to detail
The ability to work in a fast-paced environment
Reliability and professionalism
Excellent communication skills, both verbal and written
Computer literacy, including PowerPoint and Excel
The ability to listen to a high volume of calls whilst maintaining focus for long periods
Patience and great people and customer service skills
A focus on outstanding quality and customer service
Must be a self-motivator and self-starter
Having call centre and/or quality measurement experience is preferable but not a necessity

This role is a full time position, 40 hours per week.
Mon-Thurs 09:00-18:15, Fri 09:00 -15:45.
This role is office based.

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Job Type: Full-time

Pay: From £25,610.65 per year

Benefits:

Company events
Employee discount
On-site parking
Profit sharing
Referral programme

Work Location: In person

Quick apply

Refine Your Search

client experience team leader jobs in knebworth, eng

Customer Experience Executive

People Business Partner

Client Engagement Manager

Clearance Team Leader

Head of Client Services

RCA Team Leader

Insight Executive

GUCCI Client Advisor - Westfield

Office Team Leader

Client Experience Team Leader

London Work Insights Programme Week 1

Personal Assistant to Director

Resource Manager

Head of Client Experience

Senior Hire Desk Coordinator

Digital Manager

Corporate Guest Services Manager

Catering Operations Director

Request for Proposal Team Leader

Receptionist

I want to receive the latest job alerts for client experience team leader in knebworth, eng

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