2nd line infrastructure Work, Jobs in Knutsford, Chs (with Salaries)

2nd Line Infrastructure Engineer
LIMA Networks LTD —Salford Quays
- £35,000 - £45,000 a year
- Weekend availability
- Communication skills
Quick apply
9d
2nd Line IT Support Analyst
Mission Mars (Head Office) —Manchester
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Azure
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
9d
IT Support Technician
Sports Tours International —Warrington
- £24,500 - £28,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Gym membership
Quick apply
3d
Field Engineer
OCU Group —Stockport
- Full-time
- Customer service
- Communication skills
Quick apply
3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Full-time
- Azure
- Windows
- AWS
Cloud Engineering Specialist- VMware
BT —Manchester
- Scripting
- Python
- Annual leave
4h
Assistant IT Manager
Rhino Products Ltd —Ellesmere Port
- From £35,000 a year
- Azure
- ERP systems
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
Regional IT Field Engineer
OCU Group —Stockport
- Full-time
- Microsoft Access
- Management
- Customer service
Quick apply
HR Manager
Tameside Link —Ashton-Under-Lyne
- £35,000 - £42,000 a year
- Part-time
- Management
- Supervising experience
- Human resources
- Health & wellbeing programme
- Annual leave
Quick apply
Bid Writer
Legends Global (Europe) —Salford
- Microsoft Powerpoint
- Microsoft Word
- English
- Annual leave
- Employee assistance programme
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2nd Line Infrastructure Engineer

LIMA Networks LTD
Salford Quays

Quick apply

Job details

Full-time
£35,000 - £45,000 a year
9 days ago

Qualifications

ConnectWise
ITIL Certification
Disaster recovery
ITIL
VMWare
Problem management
Root cause analysis
Communication skills

Full job description

Sitting within the Infrastructure practice, the 2nd Line Engineer is a vital member of LIMA’s Service Desk team, actively engaging with customers and taking ownership of technical issues.

This individual can confidently troubleshoot and resolve a wide range of support tickets, delivering high-quality service while maintaining strong communication and a customer-focused approach.

Day to day responsibilities:

Manage incidents from customers and LIMA’s hosted environment on a priority basis and provide the highest standards of professionalism and skill, in order to resolve customer issues efficiently and accurately.
Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA’s.
Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the 3rd Line engineers, whereby you will assist in the resolution and still develop your skillset
Provide a knowledgeable point of technical escalation relating to your skillset and assist our CSMs, who are aligned to our customers and offer guidance on breaking down technical issues into clear communications for non-technical parties.
Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments.
Support our customers through planned release management processes by planning, preparing, conducting, and documenting the process.
Align to the On-Call rota as an escalation engineer that will support LIMA customers outside of standard business hours and weekends in a 1-week-in-4 rota.

Experience and Skills:

Proven experience with technical accreditations and demonstrable expertise in supporting and troubleshooting infrastructure solutions across a range of technologies, including NetApp FAS, AFF, and E-Series storage; VMware and Hyper-V hypervisors; Veeam Backup & Replication, Commvault, Rubrik, and Datto backup solutions; Cisco UCS, Dell PowerEdge, and HP ProLiant hardware; cloud platform administration; and monitoring and observability tools such as LogicMonitor and Zabbix.
A demonstrably good troubleshooting methodology
A good communicator at a technical and non-technical level in written and oral forms
An understanding of Risk/Impact of changes made to customer environments
Experience managing your own time and responsibilities whilst keeping to strict customer SLA’s
Good time recording and record keeping, maintaining customer information
Experience in working alongside service departments within the standard ITIL framework

Desirables :

Certifications in the aforementioned technologies
Certified to ITIL Foundation or higher
Experience delivering backup and disaster recovery planning, testing and improvements
Experience in completing Root Cause Analysis documents, post-incident

About LIMA

At LIMA, we help organisations achieve their ambitions through insight-led technology strategy and managed services that enhance resilience, drive performance, and support sustainable growth. But we know that our success is powered by our people.

We’re proud to be a Great Place to Work™ company for the second year running, and our team consistently tells us that the people are the best thing about working here. We recognise and reward the hard work of our colleagues with competitive salaries, professional development opportunities, wellbeing support and a strong benefits package.

Quick apply

Refine Your Search

2nd line infrastructure jobs in knutsford, chs

2nd Line Infrastructure Engineer

2nd Line IT Support Analyst

IT Support Technician

Field Engineer

3rd Line Support Engineer

Cloud Engineering Specialist- VMware

Assistant IT Manager

Regional IT Field Engineer

HR Manager

Bid Writer

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