Thank you for your interest in this opportunity.
This position is for our Dack Service site in Lincoln. Before we get into the details of the role, here’s a personal message from our founder and Managing Director:
A Personal Note from Leo Dack – Managing Director
Hi, I’m Leo Dack.
Thanks for taking the time to check out this opportunity – I really do appreciate it. Before you dive into the details, I’d like to share a bit about me, our journey so far, and what kind of business you’d be joining.
I started out in the motor trade straight from school, working at a Vauxhall dealership. In 2010, I launched a small independent garage in Lincoln called Vauxalist – just me, one ramp, and a clear goal: to build an automotive group that puts people first, delivers exceptional service, and never stops evolving.
That one-man band has grown into the Dack Group, now operating across Lincoln, Northampton and Coventry, with 70+ people working across:
- Service Departments
- A Vehicle Bodyshop
- A Ford Service Centre & Used Car Dealership
- Coachbuild & Van Conversions
- New & Used Van Sales
- Van Rental
These departments operate across our group brands:
Dack Motor Group, Central Garage Ford, and Synergy Autocentres.
We’re not a corporate PLC, and we’re proud of that. We’re privately owned, close-knit, and led by people who still roll up their sleeves. We’re also IT-led, and we embrace technology and change to stay ahead – even when it’s uncomfortable.
Our ambition to keep growing, innovating, and pushing the boundaries brings its challenges, which is why we need people who are happy to muck in, support each other, and stay solutions-focused.
I’m also the co-founder and co-host of an automotive podcast called On The Ramp, where we talk openly about the industry, how we work, and what really goes on behind the scenes. If you'd like to get a better sense of me and how we operate as a business, you’re very welcome to check it out:
youtube.com/@OnTheRamp
Thanks again,
Leo
Now onto the specifics of this position.
The Role – Service Advisor
Monday to Friday | No Weekends
We are seeking an enthusiastic, customer-focused, and highly organised Service Advisor to join our growing Aftersales team.
This is a key front-of-house role where you will be the first point of contact for our customers, helping to create a smooth, professional, and enjoyable experience from booking through to vehicle collection.
As an ambassador for Dack Motor Group, you will build lasting customer relationships, keep customers informed throughout their vehicle’s journey, and play a vital role in delivering the exceptional service standards we are known for.
Key Responsibilities
- Deliver an outstanding customer experience from initial enquiry through to vehicle collection.
- Welcome customers and manage their expectations before, during, and after their visit.
- Maintain regular communication with customers, providing clear updates on vehicle progress and required work.
- Prepare accurate estimates and quotations based on customer requirements and workshop recommendations.
- Follow up quotations and recommendations in a timely and professional manner.
- Ensure workshop bookings are accurately scheduled and pre-loaded to support efficient workshop operations.
- Liaise closely with technicians and the Workshop Controller to ensure smooth workflow and communication.
- Raise and issue invoices accurately and process customer payments.
- Identify and present additional work opportunities that genuinely benefit the customer and their vehicle.
- Represent Dack Motor Group professionally at all times and contribute positively to the success of the wider team.
About You
To succeed in this role, you will bring:
- At least one year of experience in a Service Advisor or similar customer-facing automotive role.
- Excellent communication, organisation, and time management skills.
- A passion for delivering exceptional customer service.
- Strong commercial awareness and confidence discussing vehicle maintenance and repair requirements.
- Experience working towards targets and departmental objectives.
- A positive, proactive attitude and willingness to support colleagues.
- Strong IT skills and confidence using workshop management and scheduling systems.
- Values aligned with our culture of honesty, excellence, teamwork, and continuous improvement.
What We Offer
Joining Dack Motor Group means becoming part of a dynamic, supportive, and forward-thinking team. You can expect:
- Competitive salary with performance-related bonus.
- 33 days' annual leave inclusive of UK public and bank holidays.
- Monday to Friday working hours – no weekends.
- A modern and professional working environment with all the tools you need to succeed.
- Free onsite parking with easy access from the A46.
- Employee discounts across our services.
- Regular team lunches, social events, and celebrations.
- Opportunities for career development within a fast-growing independent automotive group.
Apply Now
If you're ready to take the next step in your automotive career and join a business where people, customers, and quality genuinely matter, we'd love to hear from you.
Send us your CV and become part of the Dack Motor Group family.
Job Types: Full-time, Permanent
Schedule
Monday to Friday
08:00 – 17:45
No Weekends
Benefits
- Company pension
- Employee discount
- On-site parking
- 33 days' annual leave inclusive of UK public and bank holidays
- Performance-related bonus scheme
- Monday to Friday working pattern – no weekends
- Modern and professional working environment
- Regular team lunches
- Company social events and celebrations
- Career development and progression opportunities
Work Location
In person – Lincoln
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount
Application question(s):
- What interests you about this position, and why would you like to work for Dack Motor Group?
Work Location: In person
