Patient experience officer Work, Jobs in Launceston, Con (with Salaries)

Patient Experience Officer
Cornwall Partnership NHS Foundation Trust —Bodmin
- £32,073 - £39,043 a year
- Full-time
- IT
- Employee discount
14d
Assistant Technical Officer (ATO) Respiratory / Sleep
University Hospitals Plymouth NHS Trust —Plymouth
- £25,760 - £27,476 a year
- Full-time
4d
Relief Officer
ASEL —Plymouth
- £12.71 - £15.00 an hour
- Employee assistance programme
1d
Senior Assistant Technical Officer
University Hospitals Plymouth NHS Trust —Plymouth
- £25,760 - £27,476 a year
- Full-time
7d
Associate Medical Director - ACS.
Cornwall Partnership NHS Foundation Trust —Bodmin
- £63,696 - £150,569 a year
- Part-time
- Analysis skills
- Leadership
- Employee discount
10d
Guardian of Safe Working Hours
Cornwall Partnership NHS Foundation Trust —Bodmin
- Part-time
- Management
- Leadership
- Communication skills
- Employee discount
Director of Nursing and Allied Health Professionals
Cornwall Partnership NHS Foundation Trust —Bodmin
- Full-time
- Leadership
14d

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Patient Experience Officer

Cornwall Partnership NHS Foundation Trust -
Bodmin

Apply Now

Job details

Permanent | Full-time
£32,073 - £39,043 a year
14 days ago

Benefits

Cycle to work scheme
Company pension
Employee discount
Car scheme

Qualifications

Full job description

Band 5

Main area

Patient Experience

Grade

Band 5

Contract

Permanent

Hours

Full time
Part time

37.5 hours per week

Job ref

201-26-464-A

Site

Banham House, Bodmin

Town

Bodmin

Salary

£32,073 - £39,043 Per Annum/Pro Rata

Salary period

Yearly

Closing

05/07/2026 23:59

Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.

We pride ourselves in striving to be an employer of choice.

Strategic Themes

Great Care

Care based on what matters to people.
Care provided at home or close to home.
Improvement through learning, research and innovation.
Prevention and alternatives to hospital.

Great Organisation

Buildings that support health and wellbeing.
Technology enabled care.
Care teams are supported by responsive corporate services.
Safe, efficient, effective and productive.

Great People

A place people love to work and feel valued.
Living our values with staff (all voices count).
Attract, grow and develop talent.
Leaders with compassion, who continuously learn and listen.

Great Partner

Encourage and enable effective partnerships.
Joined-up community services.
Work with others to maximise workforce opportunities.
Reduce our impact on the environment.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Job overview

We have an exciting opportunity for a Patient Experience Officer to join our Patient Experience Team.

In this role, you will work collaboratively with colleagues across the Trust to drive improvements in both patient and staff experience, including developing and delivering effective patient communication plans. You will analyse patient feedback and data to identify key themes and opportunities for improvement, and support the development and implementation of action plans to address these.

You will act as a neutral and supportive presence in sensitive care concerns, listening with empathy, building trust and confidence, and maintaining a high level of professionalism at all times.

Main duties of the job

Incorporating a mix of face-to-face patient contact with patients and carers, as well as managing a range of initiatives to ensure we involve and listen to our service users. Enable service users and carers to feedback effectively at different points in their journey and ensuring they are aware of how the Trust is responding to feedback.
Analyse feedback and identify any potential areas for service improvement that would improve Patient Experience.
Co-produce and co-design services with patients and carers.
Use a range on mechanisms to ensure we listen to, and involve our patients, carers, and relatives to improve patient experience. Utilise the knowledge gained from a variety of Patient Experience feedback methods to ensure patients, relatives and carers have a voice and play an integral role in the way the Trust plan, develops and provides services.
Participate in raising awareness of Patient Experience amongst staff, patients and public.
Maintain and co-ordinate the Trusts Patient Experience feedback systems including the production, collection, and reporting of all forms of feedback.
Contribute towards regular reports to the relevant divisional leads on Patient Experience data.
Management of data collection, collation, analysis, and reporting functions.

Working for our organisation

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people’s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’

Person specification

Education / Qualifications and Relevant Experience

Essential criteria

Degree level or equivalent. Knowledge of patient experience, complaints, and procedures.
Knowledge of NHS patient experience framework, CQC, complaints procedures, data protection, legislation, clinical governance and Trust policies and procedures.
Well-developed IT and keyboard skills that demonstrates high quality communication across multiple platforms
Demonstrate experience in dealing with patients and members of the public.

Desirable criteria

Experience of using feedback to improve services
Experience of leading change projects

Knowledge and abilities

Essential criteria

Able to work across all Trust sites, providing a patient experience liaison service and be visual in the inpatient/outpatient areas.

At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:

Career conversations and individual development plans for succession planning and talent management
Protected CPD time for registered staff
Access to a dedicated central development fund supporting CPD for all staff
Leadership and Management development programmes
Coaching and mentoring opportunities
A full clinical induction programme for operational skills
Access to a care certificate programme for our band 1-4 clinical staff
A bespoke and robust preceptorship programme to support newly qualified staff
Individual professional development programmes

Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:

Suite of health and wellbeing initiatives to support our colleagues physical and mental health
Free access to individual HARP portfolios to support revalidation for nursing staff
Free DBS checks where required
Discounts available from retailers, UK hotels and main attractions
NHS Pension Scheme
Salary sacrifice car scheme
Cycle to work scheme
The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.

If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.

Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.

If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.

Any general recruitment queries, please contact our recruitment team on 01208 834644

Apply Now

Refine Your Search

patient experience officer jobs in launceston, con

Patient Experience Officer

Assistant Technical Officer (ATO) Respiratory / Sleep

Relief Officer

Senior Assistant Technical Officer

Associate Medical Director - ACS.

Guardian of Safe Working Hours

Director of Nursing and Allied Health Professionals

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