Service desk Work, Jobs in Ledbury, Hef (with Salaries)

Quality Assurance Admin Assistant (Cyber)
The IASME Consortium Ltd —Malvern
- £26,227.50 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
23h
Service Desk Analyst
PentenAmio UK —Tewkesbury
- £31,000 - £33,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Life insurance
Quick apply
Service Desk Analyst
Gardiner Bros —Eastington
- Up to £28,500 a year
- Full-time
- Customer service
- Windows
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Second Line Support Engineer
Hoople Ltd —Hereford
- £27,427 - £34,456 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- IT
- Health & wellbeing programme
- Annual leave
Quick apply
22h
IT Service Desk Manager
Northrop Grumman —Cheltenham
- £55,000 - £65,000 a year
- Travel
- IT
- Leadership
IT Support Technician – First Line Support
Border Office Supplies and Systems —Hereford
- Full-time
- Azure
- Customer service
- English
- Sick pay
Quick apply
Information Security Officer
Sanctuary Group —Worcester
- £33,397 - £49,012 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
Cyber Security Apprentice
Key Sigma Ltd —Cheltenham
- £15,600 - £24,863 a year
- Full-time
- English
- Machine learning
- IT
- Free parking
- Sick pay
Quick apply
Head of Technical Operations & Infrastructure, Band 8c
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £79,504 - £91,609 a year
- Full-time
- Patient care
- Organisational skills
- Annual leave
- Employee discount
13d
Head of Digital Health, Band 8c
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £79,504 - £91,609 a year
- Full-time
- Organisational skills
- Annual leave
- Employee discount
14d
IT Support Engineer
iCOMAT —Gloucester
- Azure
- Software troubleshooting
- Customer service
Front of House
ORIGIN Restaurant & Bar —Worcester
- £12.21 - £14.48 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
IT Service Operations Engineer
PentenAmio UK —Tewkesbury
- £45,000 - £65,000 a year
- Full-time
- Computer networking
- IT
- Linux
- Free parking
- Life insurance
Quick apply
Support Engineer
Mitie —Gloucester
- Weekend availability
- Windows
- Travel
- Computer networking
Project Coordinator
Mitie —Gloucester
- Full-time
- Travel
- Organisational skills
- SharePoint
Release and Configuration Technician
Open GI —Worcester
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
5d
Receptionist
iCOMAT —Gloucester
- Full-time
- Microsoft Office
- Administrative experience
- Front desk
Release and Configuration Technician
Open GI Limited —Worcester
- Computer literacy
- Microsoft Office
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Senior Project Engineer
Mitie —Gloucester
- Full-time
- Azure
- Driving
- Travel
Solutions Architect
Mitie —Gloucester
- Weekend availability
- Azure
- Customer service
- Organisational skills

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Quality Assurance Admin Assistant (Cyber)

The IASME Consortium Ltd
Malvern

Quick apply

Job details

Permanent | Full-time
£26,227.50 a year
23 hours ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Discounted or free food
Company pension
Work from home
Sabbatical
Paid volunteer time
Sick pay
On-site parking

Qualifications

Jira
Administrative experience
Legal drafting
Organisational skills
Phone etiquette
Communication skills

Full job description

IASME is committed to helping organisations improve their cyber security through an effective and accessible range of certifications. We are looking for a highly organised Administrator to support our cyber assurance programmes.

This is an ideal role for someone with strong administrative and coordination skills, who is comfortable managing multiple priorities in a busy environment, and who has a genuine interest in cyber security (you don’t need to be a cyber expert—curiosity, attention to detail, and a structured approach matter most). You’ll be responsible for keeping processes moving, maintaining accurate records across systems, coordinating stakeholders, and providing clear, professional communication to assessors and applicants.

A large part of the success of our rapidly growing company is due to the diversity of our team. This allows us to see things differently, approach old problems in a fresh way and offer new solutions. Fairness and inclusion are central to our business and we bring these values to everything we do.

This role offers a mix of working from home and in the office. A BPSS (Baseline Personnel Security Standard) check will be required for this role.

RESPONSIBILITIES

Administer the Cyber Essentials (CE) Moderations and CE Pre-certification processes end-to-end via the Jira Service Desk, ensuring cases progress smoothly and within agreed timescales.
Coordinate and manage weekly moderation allocations, balancing capacity, priorities, and deadlines in a busy operational environment.
Maintain accurate moderation records by recording CE Moderation audit outcomes, ensuring data integrity and consistency.
Handle high-volume email and telephone communications with assessors and applicants, responding professionally, clearly, and promptly.
Oversee and process Jira Service Desk tickets, triaging queries, monitoring ageing tickets, chasing actions, and ensuring timely progression and resolution.
Escalate and refer technical, general, or remedial responses to Moderators for review, ensuring the correct level of technical input is applied.
Work closely with Moderators to ensure key information and outcomes are clearly captured and cascaded to Assessors through the Jira Service Desk.
Manage spreadsheets and operational data routinely, keeping moderation records consistent, audit-ready, and reliable for reporting and governance.
Arrange and coordinate meetings between Assessors and Moderators, including scheduling, agendas, joining details, and follow-ups to support timely resolution of queries.
Multitask across competing priorities, switching between tickets, CRM updates, scheduling, and stakeholder communications while maintaining attention to detail.
Carry out additional tasks as required and adapt to changing responsibilities, which may expand or adjust in line with business needs.

COMPETENCIES REQUIRED

Strong administrative capability: confident managing processes, tracking actions, and keeping records accurate and up to date across multiple systems.
Interest in cyber security: motivated to work in a cyber assurance context and comfortable engaging with technical terminology (with support from Moderators where needed).
Excellent communication skills: clear, confident and professional written and verbal communication when interacting with assessors and applicants.
Ticketing system experience (e.g., Jira Service Desk): able to triage, prioritise, and progress tickets efficiently, ensuring nothing is missed.
Proven ability to work in a fast-paced environment: able to manage a varied workload, respond to urgent requests, and keep service standards high.
Strong drafting skills: able to write effective emails and service desk responses that are accurate, structured, and appropriate for the audience.
Great attention to detail: consistent accuracy when inputting data and audit results; maintains high standards in documentation and communication.
Excellent organisational skills: methodical approach to tracking work, maintaining audit trails, and coordinating multiple stakeholders.
Time management and self-direction: able to work unsupervised, plan workload, and meet deadlines reliably.
Data integrity mindset: accurately update and maintain information across multiple systems, ensuring consistency, confidentiality, and reliability for reporting.

Pay: £26,227.50 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Discounted or free food
Free parking
Health & wellbeing programme
On-site parking
Paid volunteer time
Sabbatical
Sick pay
Work from home

Experience:

Administrative: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Malvern WR13 6PL

Quick apply

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