An exciting opportunity has arisen for a Quality Governance and Complaints Co-ordinator to join the existing Quality Team within Specialty and Integrated Medicine (SIM) Clinical Service Unit. We are small, experienced team who are motivated to work with our clinical teams to ensure we provide the best possible care to our patients. We are seeking an enthusiastic and motivated individual with excellent attention to detail to join our team.
The candidate will be responsible for the co-ordination of complaint responses within the CSU, as well as providing administrative support to the Lead Nurses for Clinical Quality and Education and the Quality Manager. Responsibilities will include organisation of complex meetings, preparation of agendas, data sets and Powerpoint slides, and taking high quality, accurate minutes. The post holder will be responsible for co-ordinating the CSU’s complaints, liaising with nursing, medical and management teams to ensure timely responses and feeding back at the weekly complaints huddle.
Applicants should have a broad range of administration skills, particularly the ability to take high quality, detailed minutes at speed, with excellent attention to detail. It is essential that the person is able to work under pressure, within a team and autonomously, and prioritise their work load accordingly with excellent organisational skills. The role requires extensive use of Microsoft Office applications such as Excel, Word and Powerpoint.
Experience in a Quality Governance and Complaints role is not essential as full training and support will be provided.
Are you passionate about making a difference? Are you looking for an opportunity to support our clinical teams in delivering excellent quality care? Do you have excellent administrative and organisational skills? If the answer is yes, we would love to hear from you.
For further information or an informal discussion about this position please contact:
We look forward to hearing from you.
Within your application please provide as many examples as possible to demonstrate that you have the necessary skills and experience for this post.
An exciting opportunity has arisen for a Quality Governance and Complaints Co-ordinator to join the existing Quality Team within Specialty and Integrated Medicine (SIM) Clinical Service Unit. We are small, experienced team who are motivated to work with our clinical teams to ensure we provide the best possible care to our patients. We are seeking an enthusiastic and motivated individual with excellent attention to detail to join our team.
The candidate will be responsible for the co-ordination of complaint responses within the CSU, as well as providing administrative support to the Lead Nurses for Clinical Quality and Education and the Quality Manager. Responsibilities will include organisation of complex meetings, preparation of agendas, data sets and Powerpoint slides, and taking high quality, accurate minutes. The post holder will be responsible for co-ordinating the CSU’s complaints, liaising with nursing, medical and management teams to ensure timely responses and feeding back at the weekly complaints huddle.
Applicants should have a broad range of administration skills, particularly the ability to take high quality, detailed minutes at speed, with excellent attention to detail. It is essential that the person is able to work under pressure, within a team and autonomously, and prioritise their work load accordingly with excellent organisational skills. The role requires extensive use of Microsoft Office applications such as Excel, Word and Powerpoint.
Experience in a Quality Governance and Complaints role is not essential as full training and support will be provided.
Are you passionate about making a difference? Are you looking for an opportunity to support our clinical teams in delivering excellent quality care? Do you have excellent administrative and organisational skills? If the answer is yes, we would love to hear from you.
For further information or an informal discussion about this position please contact:
We look forward to hearing from you.
Within your application please provide as many examples as possible to demonstrate that you have the necessary skills and experience for this post.
