Service desk & operations manager Work, Jobs in Leicester, Eng (with Salaries)

Service Desk & Operations Manager
ProvisionIT —Leicester
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Accounting
- QuickBooks
- Communication skills
- Annual leave
- Work from home
Quick apply
2d
Regional Property Operations Manager
Ministry of Justice —Bingham
- £50,001 - £60,001 a year
- Full-time
- Hybrid work
- Management
- Maintenance
- Project management
- Annual leave
- Employee discount
Landscaping Foreman
The Leicester Landscaping Company —Melton Mowbray
- From £40,000 a year
- Overtime
- Customer service
- IT
- In-person
Quick apply
11d
Business Administrator
Quadralene Ltd. —Derby
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
17h
Gaming Supervisor
Metropolitan Gaming —Nottingham
- £28,589 a year
- Full-time
- Front desk
- Employee discount
- Life insurance
Quick apply
14d
EUC Product Specialist
Nottingham University Hospitals NHS Trust —Nottingham
- £39,959 - £48,117 a year
- Full-time
- In-person
8d
Aftersales and Service Manager - Renewable Energy
Myriad Products —Melton Mowbray
- Contracts
- IT
Quick apply
10d
Security Officer 44.33hrs - Highcross Leicester
Savills Management Resources —Leicester
- £13.61 an hour
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
Senior IT Support Analyst
Macfarlane Group —Coventry
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- AI
1d
Housekeeping Supervisor
Marriott Leicester —Leicester
- Full-time
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
Night Manager
Mercure Daventry Court Hotel —Daventry
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Employee discount
Quick apply
ResChem QC Analyst Derby
ResChem Analytical Ltd —Derby
- Bachelor's degree
- Communication skills
- Employee assistance programme
Quick apply
Second Line Analyst
Computacenter —Nottingham
- Organisational skills
- SharePoint
- Communication skills
Senior IT Infrastructure Engineer
Flint Bishop —Derby
- Weekend availability
- Azure
- Windows
- Scripting
- Employee discount
Quick apply
IT Infrastructure Associate Project Manager
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Project management
- Agile
- IT
- Employee assistance programme
- Employee discount
Quick apply
Senior Systems Analyst - Payroll
STARK Group —Coventry
- Full-time
- Hybrid work
- Analysis skills
- Agile
- AI
- Work from home
- Flexible schedule
Receptionist - Part Time
The Very Group —Derby
- Part-time
- Customer service
- Organisational skills
- Front desk
- Employee discount
Quick apply
Senior Geotechnical Engineer
Caulmert —Nottingham
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Area Operations Manager
Euro Car Parks —Leicester
Interacting with customers/clients at all levels. The ideal applicant will have a full UK driving license (essential) and ideally live within Leicester and East…
£39,000 a year
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8d
Regional Property Operations Manager
Ministry of Justice —Bingham
The Ministry of Justice (MoJ) Property Directorate is a customer focused organisation that exists to enable our customers to perform to their very best.
£50,001 - £60,001 a year

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service desk & operations manager jobs near leicester, eng

Service Desk & Operations Manager

ProvisionIT
Leicester

Quick apply

Job details

Full-time
£45,000 - £50,000 a year
2 days ago

Benefits

Annual leave
Company pension
Work from home
Flexible schedule
Life insurance
Sick pay

Qualifications

Project coordination
Xero
Accounting
QuickBooks
Communication skills
Time management

Full job description

Summary
ProvisionIT, is a growing and trusted strategic technology partner delivering secure, forward-thinking IT and Managed Services to multiple organisations across the United Kingdom. We combine comprehensive support, cloud, infrastructure and cybersecurity solutions with senior-level advisory services, including vCIO and vIT Director engagements - providing strategic leadership without the overhead of an in-house executive function.

We have multiple clients across the UK, including Berkshire, London, Somerset, Warwickshire, Yorkshire, Dorset and still growing.

Security and resilience underpin everything we do. Our proactive approach ensures clients are protected, scalable and well-positioned for growth.

As part of our continued growth and success, we are looking for a talented Service Desk & Operations Manager to join our collaborative, high-performing team. We value accountability, innovation and genuinely enjoying what we do - creating an environment where people are trusted, supported and empowered to grow.

If you want to have fun making “IT” happen – then let’s get started.

Purpose

The Service Desk & Operations Manager is responsible for leading the day-to-day operational delivery of IT support services across the business, ensuring high levels of client service, team performance and operational efficiency. The role will manage a team of Service Analysts while overseeing key business operations including client billing, supplier management, procurement, expense administration and payroll coordination.

Working closely with leadership, clients and internal teams, the Service Desk & Operations Manager will provide operational oversight across service delivery, client escalations, workload management and performance monitoring. The role is central to ensuring that support services are delivered effectively, processes are maintained and business operations run smoothly.

This position will coordinate daily operational activities across both client-facing and internal functions, supporting effective team organisation, service management and administrative processes. Responsibilities will also include assisting with financial administration tasks such as invoicing, reconciliations and responding to client billing queries, while helping maintain accurate operational and financial records.

A key leadership role within the business, the Service Desk & Operations Manager will work with highly confidential information and play an important part in supporting business growth, operational maturity and service excellence - enabling our teams to remain focused on making “it” better for our clients.

Key Responsibilities

IT Service Desk Management Tasks

· Manage the day-to-day operation of the Service Desk function, ensuring tickets are prioritised, assigned and resolved within agreed service levels (SLAs)

· Monitor ticket queues, workloads and service performance to ensure timely resolution and high levels of client satisfaction

· Act as a point of escalation for client issues, ensuring clear communication, ownership and resolution of incidents and service requests

· Support and coach Service Desk Analysts to drive performance, service quality, accountability and professional development

· Produce and maintain operational reporting including SLA performance, ticket trends, recurring issues and service improvement recommendations

· Coordinate Major Incident communications and assist with service restoration activities where required

· Ensure client onboarding, offboarding and service transition activities are effectively managed and documented

· Maintain and improve Service Desk processes, knowledge base articles, documentation and standard operating procedures

· Work closely with technical teams, third-party suppliers and client stakeholders to coordinate support activities and resolve complex issues

· Support resource planning, shift coordination and on-call rota management to ensure adequate operational coverage

· Monitor client satisfaction feedback and contribute to continual service improvement initiatives

· Assist in ensuring compliance with security, data protection and operational governance standards across support activities

· Identify opportunities for automation, efficiency improvements and enhanced client experience within the support function

Senior Colleague Support

· Support calendar management, schedule meetings and coordinate appointments, organise travel arrangements and prepare itineraries where required

· Provide general administrative and organisational support, manage team events, client events and work with client EAs to arrange key stakeholder meetings.

Team & Business Coordination

· Assist with maintaining project or task management systems, help prepare documents, reports and presentations

· Support onboarding administration and internal process coordination, maintain accurate records and shared documentation

· Deliver first point of contact support to reduce and control escalation to senior resources.

Finance & Client Support

· Liaise with internal teams to resolve invoice discrepancies, track payments, track consumption and delivery to contracted client terms.

· Help maintain organised financial records, invoicing and reporting data.

Skills & Experience (Required)

· Previous experience in a fast paced business / operations manager role

· Strong organisational and time-management skills, excellent written and verbal communication

· Experience with invoicing, billing support, or financial administration, confident using systems / tools (e.g. Teams, management, HR and finance systems)

· High attention to detail and ability to manage multiple priorities while also being proactive, reliable and able to work independently

Desirable

· Experience supporting remote teams or small businesses

· Familiarity with accounting or invoicing software (e.g. Xero, QuickBooks, FreeAgent)

· Basic understanding of project coordination, operations support and managing people

Working Hours & Pattern

· Our core business hours are Monday to Friday 08:30 until 17:30 with 1 hour for lunch, with occasional out-of-hours support.

· We’re ready to talk about flexible working hours (to be agreed)

· Full-time

What’s on offer

· Competitive salary

· 25 days annual leave plus bank holidays

· Company Pension

· Hybrid working

· Training and development opportunities

· Long term career prospects in a growing company

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company pension
Life insurance
Sick pay
Work from home

Work Location: Hybrid remote in Leicester

Quick apply

Refine Your Search

service desk & operations manager jobs in leicester, eng

Service Desk & Operations Manager

Regional Property Operations Manager

Landscaping Foreman

Business Administrator

Gaming Supervisor

EUC Product Specialist

Aftersales and Service Manager - Renewable Energy

Security Officer 44.33hrs - Highcross Leicester

Senior IT Support Analyst

Housekeeping Supervisor

Night Manager

ResChem QC Analyst Derby

Second Line Analyst

Senior IT Infrastructure Engineer

IT Infrastructure Associate Project Manager

Senior Systems Analyst - Payroll

Receptionist - Part Time

Senior Geotechnical Engineer

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