Customer service consultant Work, Jobs in Leicester, Lec (with Salaries)

Universal Banker
HSBC Global Services Limited —Leicester
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
15h
Customer Service Consultant
HSBC Global Services Limited —Derby
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
2d
Customer Service Consultant
Schlüter-Systems Ltd —Coalville
- £27,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
Team Member
NEXT —Leicester
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
9d
Sales Consultant
Ron Brooks Limited —Leicester
- Up to £50,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Free parking
- Employee discount
Quick apply
Travel Consultant - Nottingham
Hays Travel —Nottingham
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Service Desk Consultant II
TrueCommerce (Coventry) Limited —Coventry
- Remote
Travel Consultant - West Bridgford
Hays Travel —West Bridgford
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Bank Receptionist
Spire Healthcare —Leicester
- Customer service
- Front desk
- Communication skills
- Free parking
- Annual leave
4d
Retail Sales Advisor - Coventry
Oak Furnitureland —Coventry
- £44,700 - £49,950 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Senior Customer Success Manager
YIH Property Holdings Limited —Nottingham
- £38,000.00 - £49,867.48 a year
- Full-time
- Hybrid work
- CRM software
- Presentation skills
- Communication skills
- Free parking
- Life insurance
Quick apply
1d
Sales Consultant - 12 month FTC
AXA —Leicester
- Up to £24,000 a year
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
11d
Travel Consultant
Millington Travel —Whoberley
- Part-time
- Sales
- Customer service
- IT
- Annual leave
- Employee discount
Quick apply
10d
Sales Consultant - 12 month FTC
AXA UK —Leicester
- Up to £24,000 a year
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
11d
Travel Consultant - Broughton Park
Hays Travel —Broughton
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
8d
Travel Consultant - Ilkeston
Hays Travel —Ilkeston
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Contracts and Billing Administrator
Nationwide Energy Consultants Utilities Ltd —Nuneaton
- £25,000 - £27,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
- Life insurance
Quick apply
10d
Retail Sales Advisor - Tamworth
Oak Furnitureland —Tamworth
- £47,299 - £52,113 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Lead Generation Executive
UCR Consultants Limited —Leicester
- £24,784.50 - £26,000.00 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
3d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Glenfield
- £3,800 a month
- Full-time
- Sales
Quick apply

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customer service consultant jobs near leicester, lec

Universal Banker

HSBC Global Services Limited -
Leicester

Apply Now

Job details

Full-time
From £27,200 a year
15 hours ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

What you'll do

As a Universal Banker, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Universal Banker actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you’ll:

Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience
Play an integral part in customer education around HSBC digital services and fraud awareness
Identify customers who are in vulnerable situations and determine the best way we can support them
Help our customers with more complex banking needs to ensure they feel supported in their choices

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
The ability to take ownership of customer enquiries through to resolution, you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service
Be resilient to a continuous changing environment

When & where you'll work

This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Applications are open to UK Residents over the age of 18 currently with the valid right to work in the UK for a minimum of 14 months, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive starting salary of £27,200 based on 35 hours per week, plus an annual discretionary performance bonus.

You’ll also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more
Perks at Work Benefit where you will be able to access to 30,000+ national and local employee discounts
A market-leading employer pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.

Apply Now

Refine Your Search

customer service consultant jobs in leicester, lec

Universal Banker

Customer Service Consultant

Customer Service Consultant

Team Member

Sales Consultant

Travel Consultant - Nottingham

Service Desk Consultant II

Travel Consultant - West Bridgford

Bank Receptionist

Retail Sales Advisor - Coventry

Senior Customer Success Manager

Sales Consultant - 12 month FTC

Travel Consultant

Sales Consultant - 12 month FTC

Travel Consultant - Broughton Park

Travel Consultant - Ilkeston

Contracts and Billing Administrator

Retail Sales Advisor - Tamworth

Lead Generation Executive

JUNIOR SALES ADVISOR

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