Experienced contact centre agent Work, Jobs in Leicester, Lec (with Salaries)

Experienced Contact Centre Agent
Allscreens Nationwide —Leicester
- From £26,436.80 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
1d

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Experienced Contact Centre Agent
Allscreens Nationwide —Leicester
This position will be responsible for assisting customers with setting up new glass claims, general enquiries and complaints along with administration duties.
From £26,436.80 a year
Quick apply
1d
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ATM Group —City of Leicester
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Experienced Contact Centre Agent

Allscreens Nationwide
Leicester

Quick apply

Job details

Permanent | Full-time
From £26,436.80 a year
1 day ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
Microsoft Office
Communication skills

Full job description

Experienced Contact Centre Agent

Job description

About us:

As one of the country’s fastest growing windscreen repair and replacement companies in the U.K, Allscreens Nationwide offer a fast and efficient service repairing and replacing all vehicle glass across the country. With a combination of owned branches and our large group of Network Members, we have concreted our position as one of the major automotive glazing companies in the UK.

Job Summary:

Allscreens Nationwide is looking for a Contact Centre Agent to join our team. The ideal candidate is customer service oriented, has a positive attitude, and is energetic. This position will be responsible for assisting customers with setting up new glass claims, general enquiries and complaints along with administration duties.

Essential Duties:

Taking inbound calls within a fast-paced environment in a professional manner whilst maintaining a rapid response to agreed standards.
Data inputting customer information onto systems - maintaining detailed and accurate records.
Manage “In life” customer queries including customer service calls.
Obtain authorisation as appropriate including policy checking and procurement of purchase order numbers.
Communicate and liaise verbally and in writing.
Invoice production.
Any other ad hoc duties as required or necessary.

Required Skills:

Must have previous call centre experience.
Experience within the glass replacement industry is desirable.
Customer service skills are a must.
Ability to multitask in a fast-paced environment.
Ability to remain calm in times of crisis.
Positive attitude with the ability to work well as a team.
Excellent verbal and written communication skills.

The ideal candidate should be confident, proficient with PC/MS Office and possess excellent telephone manner and email skills.

The successful applicant will be an enthusiastic person with excellent communication and problem-solving skills.

For all successful candidates, due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check.

Job type: Full Time, Permanent

Hours: 40 hours per week, Monday to Friday, hours between 08:00 – 18:00 with rotational Saturdays

Location: Thurmaston Lane, LE4 9AX.

Free on site parking

This position is fully office based.

Job Types: Full-time, Permanent

Salary: £26,436 pa

Job Types: Full-time, Permanent

Pay: From £26,436.80 per year

Benefits:

Company pension
Free parking
On-site parking

Ability to commute/relocate:

Leicester LE4: reliably commute or plan to relocate before starting work (required)

Application question(s):

Can you write 2 to 3 sentences on your previous relevant experience.

Experience:

contact centre: 1 year (preferred)

Work Location: In person

Quick apply

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