Support engineer Work, Jobs in Leighton Buzzard, Bdf (with Salaries)

Customer Support Specialist (Application Support)
Symology Ltd —Dunstable
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- AI
- Free parking
- Profit sharing
Quick apply
9d
Field Service Engineer (Required to live within 20 miles radius of Dunstable)
HARDALL INTERNATIONAL LIMITED —Dunstable
- Full-time
- Maintenance
- Electrical experience
- Travel
Quick apply
10d
Service Administrator
Bennie Equipment —Milton Keynes
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
2d
Cloud Engineer
Dominos —Leighton Buzzard
- Full-time
- Azure
- DevOps
- Scripting
- Employee discount
7d
1st line Support Engineer
Ekco —Milton Keynes
- Azure
- Microsoft Office
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Technical Support Center Engineer
NTT Global Data Centers —Hemel Hempstead
- Full-time
- Salesforce
- Microsoft Office
- Analysis skills
Manufacturing IT Support Engineer
BTL IT Solutions Ltd. —Luton
- From £35,000 a year
- Full-time
- Computer networking
- In-person
- Free parking
Quick apply
7d
Technical Support Helpdesk Technician – Woodworking Machinery
Felder UK Ltd —Milton Keynes
- £27,000 - £35,000 a year
- Full-time
- Customer service
- Electrical experience
- In-person
Quick apply
10d
Technical Support Engineer
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Installation Engineer
Sureserve —Milton Keynes
- £32,240 - £60,000 a year
- Monday to Friday
- Annual leave
Quick apply
6d
IT 2nd Line Support Engineer
Lockheed Martin Corporation —Ampthill
- Full-time
- Microsoft Office
- Travel
- IT
Quality Engineer
Collins Aerospace —Leighton Buzzard
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Care Coordinator
Dandara —Milton Keynes
- Customer service
- Maintenance
- IT
- Employee assistance programme
System Administrator
GXO Logistics —Milton Keynes
- £14.78 an hour
- Full-time
- Microsoft Office
- Data entry
- Employee assistance programme
- Employee discount
2d
Photographer
Babcock International —Aylesbury
- £27,276.60 a year
- Full-time
- Military
- Travel
- Annual leave
6d
Principal Technical Support Engineer
Leonardo UK Ltd —Luton
- £53,269 - £71,400 a year
- Full-time
- Hybrid work
- Continuous improvement
- Flexible schedule
- Referral programme
7d
Data Engineer
NHBC —Milton Keynes
- £63,000 - £69,000 a year
- Hybrid work
- Azure
- Java
- SQL
- Annual leave
- Employee discount
1d
Project / Operations Assistant (Mandarin Speaking – Essential)
Gadgets Lab Ltd —Milton Keynes
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Work from home
Quick apply
Technical Operations Manager
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
3d
Service and Repair Engineer
Fronius UK Ltd —Milton Keynes
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Life insurance
Quick apply
14d

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support engineer jobs near leighton buzzard, bdf

Customer Support Specialist (Application Support)

Symology Ltd
Dunstable

Quick apply

Job details

Permanent | Full-time
£28,000 - £35,000 a year
9 days ago

Benefits

Free parking
Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Software troubleshooting
Customer service
Technical support
Zendesk
ServiceNow
Customer support
Application support
SaaS
AI
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Dunstable, England, one day per week (Wednesday)

About the role

We are looking for a customer-focused support specialist to join our Customer Services team. This role would suit someone who enjoys helping customers, can manage support cases from start to finish, and has experience supporting software, SaaS, cloud-hosted, or specialist business applications.

You do not need to be a software engineer, but you should be confident asking the right questions, gathering useful information, explaining issues clearly, and working with internal teams where further investigation is needed.

Over time, you will build strong knowledge of Symology products and use that knowledge to support customers, colleagues, and product improvement.

What you’ll be doing

Provide responsive, high-quality support to customers using Symology products.
Take ownership of customer support cases from initial contact through to resolution, keeping customers updated throughout.
Troubleshoot application issues by asking clear questions, gathering relevant details, such as screenshots, error messages, browser details, or logs, and identifying appropriate next steps.
Record and manage customer interactions in Salesforce.
Escalate issues internally where needed, working with Development and other teams to support investigation and resolution.
Identify recurring issues, common themes, and opportunities to improve support processes and customer self-service.
Contribute to product documentation, knowledge articles, testing activities, and internal support guidance.

What we’re looking for

Experience supporting software, SaaS, cloud-hosted, or specialist business applications in a customer-facing support environment.
Experience in customer support, technical support, service desk, SaaS support, application support, or a similar role.
Strong customer communication skills, with the ability to explain technical or product-related information clearly.
Good practical troubleshooting skills, including the ability to ask clear questions, gather relevant details, and identify appropriate next steps.
Experience using CRM, ticketing, or case management systems such as Salesforce, Zendesk, Freshdesk, ServiceNow, Jira, or similar.
Awareness of support processes such as incident handling, escalation, and SLAs.
Ability to manage a varied workload, prioritise effectively, and follow cases through to resolution.
A positive, team-focused approach and willingness to learn product detail quickly.

Helpful but not essential

Familiarity with troubleshooting login, access, or authentication-related issues, such as SSO, MFA, OAuth, or Active Directory-related problems.
Awareness of ISO 27001, data protection, ITIL-based processes, or structured support environments.
An understanding of how software issues, fixes, testing, and releases fit together.
Experience using AI or automation tools to improve support processes or customer self-service.

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014, the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

Job Types: Full-time, Permanent

Pay: £28,000.00-£35,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Free parking
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Dunstable, Bedfordshire: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Dunstable

Quick apply

Refine Your Search

support engineer jobs in leighton buzzard, bdf

Customer Support Specialist (Application Support)

Field Service Engineer (Required to live within 20 miles radius of Dunstable)

Service Administrator

Cloud Engineer

1st line Support Engineer

Technical Support Center Engineer

Manufacturing IT Support Engineer

Technical Support Helpdesk Technician – Woodworking Machinery

Technical Support Engineer

Installation Engineer

IT 2nd Line Support Engineer

Quality Engineer

Customer Care Coordinator

System Administrator

Photographer

Principal Technical Support Engineer

Data Engineer

Project / Operations Assistant (Mandarin Speaking – Essential)

Technical Operations Manager

Service and Repair Engineer

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