Line support engineer Work, Jobs in Lennoxtown, Stg (with Salaries)

2nd Line Support Engineer
Northern Marine Group —Glasgow
- Azure
- Microsoft Office
- SharePoint
8d
Site Engineer
M Group —Stirlingshire
- Overtime
- Travel
- Organisational skills
- Contracts
- Annual leave
- Employee assistance programme
Planning Engineer
Scottish Power —High Blantyre
- Up to £66,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Access
- Microsoft Office
- Annual leave
- Employee discount
Control Engineer
Scottish Power —Glasgow
- £55,000 - £68,750 a year
- Management
- Customer service
- Communication skills
- Annual leave
- Employee discount
Nuclear Welder Trainer
Babcock International —Helensburgh
- £42,000 - £48,000 a year
- Overtime
- Hybrid work
- Engineering
- Mentoring
- Welding
- Annual leave
Assistant Chief Engineer
Babcock International —Helensburgh
- Up to £70,000 a year
- Full-time
- Engineering
- No degree
- Communication skills
- Annual leave
- Employee assistance programme
PPM Coordinator
OCS Group —Hillington
- Monday to Friday
- Management
- Maintenance
- Microsoft Office
Quick apply
11d
Project Manager
Babcock International —Helensburgh
- £50,000 - £55,000 a year
- Overtime
- Hybrid work
- Engineering
- Project management
- Annual leave
Multi Skilled Engineer- Fresh- 2 weeks dayshift, 1 week backshift
Albert Bartlett —Airdrie
- £21.10 - £26.38 an hour
- Weekend availability
- Mechanical knowledge
- Free parking
- Employee assistance programme
Quick apply
Modifications Technician (Polmadie)
CAF Rail UK —Glasgow
- £53,000 a year
- Overtime
- Annual leave
Depot Manager
BAM Construction —Glasgow
- Presentation skills
- SharePoint
- Leadership
Mechanical Fitter
Babcock International —Helensburgh
- £40,967 a year
- Full-time
- Continuous improvement
- Mechanical knowledge
- Annual leave
- Employee assistance programme
SCADA Engineer
Scottish Power —Glasgow
- From £45,400 a year
- Hybrid work
- Computer Science
- Engineering
- Analysis skills
- Annual leave
- Employee discount
9d
Depot Supervisor
BAM Construction —Glasgow
Infrastructure Engineer - Cyber & Information Security - Armed Forces Internship
NHS Scotland —Bothwell
- £34,544 - £43,039 a year
- Call to connect
- IT
- Internship
- Communication skills
2d
Engineering Supervisor
West Coast Motors (Glasgow) —Glasgow
- £21.37 an hour
- Full-time
- Maintenance
- Organisational skills
Quick apply
Design Engineer
Allied Vehicles —Glasgow
- £0.01 a year
- CAD
- Engineering
- Free parking
- Annual leave
Quick apply
1d
Senior Electrical CAD Designer
Scottish Power —Cambuslang
- From £53,280 a year
- Hybrid work
- AutoCAD
- Engineering
- Microsoft Office
- Annual leave
- Employee discount
Consultant Planning Engineer
JPLM Ltd —Glasgow
- £30,000 - £60,000 a year
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Contracts
Quick apply
7d
Sub Agent
AmcoGiffen —Cumbernauld
- £40,000 - £58,000 a year
- Full-time
- Civil engineering
- Engineering
- Communication skills
- Life insurance
Quick apply
7d

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2nd Line Support Engineer

Northern Marine Group -
Glasgow

Apply Now

Job details

8 days ago

Qualifications

Microsoft Windows Server
Azure
Procurement
Microsoft Office
SharePoint
IT
IP networking
Root cause analysis
Communication skills
IaaS
Active Directory
Intune

Full job description

The 2nd Line Support Engineer is responsible for providing advanced technical support across the organisation's IT estate, with a strong focus on incident escalations, cloud‑based platforms, and service continuity.

This role acts as a technical bridge between 1st Line Service Desk and 3rd Line / specialist teams, ensuring efficient escalation, clear communication, and timely resolution of complex issues. The engineer will also contribute to service improvement, documentation, and root cause analysis.

Key Responsibilities

Incident & Escalation Management
- Act as the primary point of escalation from 1st Line Support for incidents that require deeper technical investigation.
- Diagnose and resolve complex issues across infrastructure, cloud services, and end‑user systems within agreed SLAs.
- Escalate unresolved or high‑impact incidents to 3rd Line / external vendors, ensuring full technical context and clear handover.
- Take ownership of incidents through to resolution, maintaining accountability and customer communication throughout.

Cloud & Modern Workplace Technologies
- Provide 2nd line support for cloud‑based services, including (but not limited to):
- Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
- Azure AD / Entra ID (identity, access, conditional access)
- Azure IaaS / PaaS components where applicable
- Support hybrid environments integrating on‑premise and cloud services.
- Assist with cloud service monitoring, service health reviews, and incident trend analysis.

Liaison & Collaboration
- Work closely with 1st Line Support to:
- Improve first‑time fix rates
- Provide coaching and technical guidance
- Identify training and knowledge gaps
- Collaborate with 3rd Line Engineers, Architects, and Vendors to resolve complex or systemic issues.
- Act as a technical point of contact during major incidents, changes, and service outages.

Problem Management & Service Improvement
- Perform root cause analysis (RCA) on recurring incidents and contribute to problem records.
- Identify opportunities to improve system stability, monitoring, and support processes.
- Create and maintain technical documentation, knowledge base articles, and escalation runbooks.
- Contribute to change assessments and support post‑implementation reviews.

Security, Compliance & Best Practice
- Support security controls, patching, and vulnerability remediation activities.
- Ensure incidents and requests are handled in line with internal policies, security standards, and compliance requirements.
- Promote ITIL‑aligned service management best practices.

Candidate Criteria

HNC/HND or equivalent experience
Previous experience in an IT related procurement / administration
IP Networking and Hardware support
Desktop & Printer Hardware support
Windows 11 support
Windows Server Administration
Active Directory Administration
MDM Administration - InTune
Office 365 Administration
Azure Administration
Desktop & Printer Hardware support
Remote access experience and remote support
M365 Support in specific areas, i.e. SharePoint and Teams
Technical Documentation
Excellent organisation skills
Excellent communication skills

Apply Now

Refine Your Search

line support engineer jobs in lennoxtown, stg

2nd Line Support Engineer

Site Engineer

Planning Engineer

Control Engineer

Nuclear Welder Trainer

Assistant Chief Engineer

PPM Coordinator

Project Manager

Multi Skilled Engineer- Fresh- 2 weeks dayshift, 1 week backshift

Modifications Technician (Polmadie)

Depot Manager

Mechanical Fitter

SCADA Engineer

Depot Supervisor

Infrastructure Engineer - Cyber & Information Security - Armed Forces Internship

Engineering Supervisor

Design Engineer

Senior Electrical CAD Designer

Consultant Planning Engineer

Sub Agent

I want to receive the latest job alerts for line support engineer in lennoxtown, stg

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