desk agent Work, Jobs in leven, fif (with Salaries)

Baggage & Ticketing Agent
Swissport International AG —Edinburgh
- Weekend availability
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- Travel
- Computer skills
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Part-Time Property Viewings and Inspections Agent
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- Administrative experience
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Software Engineer
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- £45,000 - £60,000 a year
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- Java
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2d
Senior Quality Engineer
Opus 2 —Edinburgh
- £50,000 - £60,000 a year
- Full-time
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2d
Senior Software Engineer
Opus 2 —Edinburgh
- £60,000 - £70,000 a year
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2d

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desk agent jobs near leven, fif

Baggage & Ticketing Agent

Swissport International AG -
Edinburgh

Apply Now

Job details

Permanent | Full-time
12 days ago

Qualifications

GCSE
English
Computer skills
Communication skills

Full job description

Overview:

Baggage & Ticketing Agent

Location: Edinburgh Airport

You must be fully flexible

To provide all necessary help and support to passengers as required by our customer airlines to include reservations and ticketing, passenger queries, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Responsibilities

Responsibilities:

The following responsibilities are associated with this job role:

Assist passengers with self-service check-in kiosks
Inspect and verify passenger travel documentation
Issue boarding passes and support passengers affected by flight disruptions, delays, cancellations, or denied boarding situations
Arrange hotel accommodation, transport, and meal vouchers in line with airline policies and requirements during disruption situations
Manage passenger baggage processing including baggage acceptance, fee calculation, and excess baggage handling where applicable
Provide assistance and support for passengers with special requirements and reduced mobility
Handle passenger reservations, ticketing enquiries, and general travel-related customer service requests
Support airline operations during disruption recovery and irregular operations
Assist customers with baggage-related queries including delayed, damaged, and missing baggage claims in accordance with baggage handling procedures
Provide basic baggage services support and customer assistance at baggage service desks when required
Produce and maintain accurate work-related documentation and reports
Operate airline and airport systems including ticketing, baggage, and airline-specific software
Assist colleagues across other airport terminal areas where operationally required
Maintain a professional, customer-focused approach at all times
Comply with all relevant aviation legislation, airport regulations, and security requirements
Comply with Swissport Standard Operating Procedures (SOPs)
Maintain the highest standards of safety, security, and customer service
Undertake additional duties as assigned by management

Qualifications:

Qualifications

A minimum of three GCSE’s or equivalent
Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
Ability to speak and understand the English language
Ability to travel to the airport at times where public transport is not available
Excellent communication skills (written and verbal)
Proficient in computer skills and able to learn Swissport (or airline specific) systems
Ability to follow processes and procedures and apply flexible approach when required
Able to demonstrate good customer service
Commitment to continuous improvement
Self motivated and able to work independently
Previous experience working in an aviation environment is desired
Ability to speak additional languages desirable

Career Progression

Satisfactory completion of three years continuous service (typically)
Attainment of competency in all basic, intermediate and advanced tasks and duties
Understanding and acceptance of the requirement to undertake additional duties and responsibilities associated with the seniority of this role
Further progression / promotion - subject to successful application to job vacancies arising

Apply Now

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