Service desk analyst Work, Jobs in Lichfield, Sts (with Salaries)

1st Line Service Desk Analyst
Sciensus —Burton-On-Trent
- Azure
- Customer service
- Windows
- Annual leave
- Employee discount
Quick apply
1d
Service Desk Analyst
Sysco —Tamworth
- Full-time
- Bilingual
- Customer service
- English
IT Support Analyst
LKQ Corporation —Tamworth
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
8d
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
ICT Service Desk Analyst
Birmingham Women's and Children's NHS Foundation Trust —Birmingham
- £28,392 - £31,157 a year
- Full-time
- IT
- Communication skills
2h
Service Desk Roles (1. Service Desk Lead/ 2.Service Desk Analysts)
FalconSmartIT —Birmingham
- Rotating shift
- Analysis skills
- Communication skills
Quick apply
Information System Analyst
ESCO Maritime Solutions —Rugeley
- Microsoft Excel
- Oracle
- ERP systems
Quick apply
IT Analyst
SPACE VERVE LIMITED —Coventry
- £24,420.00 - £45,724.89 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- Analysis skills
- Free parking
Quick apply
IT Operations Support Analyst
BGIS —Derby
- Full-time
- Azure
- Customer service
- Windows
Onsite IT Support Analyst - 1st/2nd line
Tetra Tech —Birmingham
- Travel
- In-person
- Communication skills
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Service Desk Analyst - Swedish Speaking
Sysco International —Tamworth
- Full-time
- Remote
- Bilingual
- Customer service
- English
Quick apply
Microsoft Dynamics365 and Power Platform Support Analyst
NTT Data UK —Birmingham
- Azure
- JavaScript
- APIs
Microsoft Dynamics365 and Power Platform Support Analyst
NTT Ltd —Birmingham
- Azure
- JavaScript
- APIs

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1d

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1st Line Service Desk Analyst

Sciensus -
Burton-On-Trent

Quick apply

Job details

Permanent
1 day ago

Benefits

On-site gym
Annual leave
Company pension
Canteen
Employee discount

Qualifications

Azure
SCCM
Customer service
Windows
Analysis skills
IT
Customer support
Communication skills
Active Directory
Intune

Full job description

Role Information

We’re looking for a proactive and customer-focused 1st Line Service Desk Analyst to be the first point of contact for IT support across the business.

This is a full time, permeant position, coming into our Burton 3 days a week,

As a key member of our IT Service Desk, you’ll:

Act as the first line of support for all IT queries and incidents
Provide support via phone, in-person, and remote tools
Log, manage and resolve tickets within agreed SLAs
Take ownership of issues through to resolution or escalation
Support and administer core technologies such as:
Microsoft 365, Active Directory, Exchange, D365
Carry out user account administration (setups, permissions, password resets)
Troubleshoot hardware, software, and network issues across devices
Assist with asset and licence management
Contribute to improving first-time fix rates and knowledge sharing
Keep documentation and knowledge bases up to date

Essential Skills & Experience:

Experience in an IT Service Desk or customer support role
Strong knowledge of Microsoft technologies (Windows 10, O365, Active Directory, Azure, Intune, SCCM)
Excellent communication and customer service skills
Solid troubleshooting and analytical ability
Experience supporting end-user devices (laptops, desktops, mobiles, tablets)

1st Line Service Desk Analyst - Sciensus.doc

Who we are?

Sciensus is a proven life sciences solutions partner with more than 30 years' experience navigating and unlocking the complex European healthcare ecosystem.
We maximise patient access to medicines, accelerate product launches and drive long-term commercial success for our partners.
Through a skilled team of over 500 licensed clinical staff and 1,650 colleagues globally, we work at the intersection of clinical excellence, patient experience and healthcare innovation. We support patients living with cancer, chronic conditions and rare diseases ‒ helping them access the life-changing treatments they need, wherever they are.

What do we offer our people?

We work hard to make sure colleagues feel motivated, developed, and recognised for the great work they do. Additional to a competitive salary, we also offer a comprehensive benefits package including:

25 days annual leave plus bank holidays
Yearly pay reviews
Contribution based pension scheme
Life assurance
Employee benefits platform (retailer discounts and much more)
Private medical (after qualifying period)
Ongoing learning and development opportunities
Annual company event
In the Burton Upon Trent office we have an onsite gym, canteen, prayer room, and quiet room

Our Values

We are a Disability Confident Committed Employer and we have also successfully gained the National Equality Standard (NES is the UK’s leading Equity, Diversity and Inclusion standard which was developed by the UK Government and the CBI). We are committed to the fair treatment of all candidates, regardless of race, gender, religion, sexual orientation, age or disability. We welcome applications from all and we select candidates based on skills, qualifications, and experience. Please talk to us during the application process to discuss any reasonable adjustments you may require.

We are committed to achieving Net Zero and reducing our ecological footprint. We are constantly working on new initiatives, some of our more recent ones include working towards Level 2 in the Greener Pharmacy Toolkit and replacing many of our vans with lower CO2 emission models. For information on other projects and our wider approach to sustainability please visit our corporate website.

#LI-PK1

#SCPK

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Refine Your Search

service desk analyst jobs in lichfield, sts

1st Line Service Desk Analyst

Service Desk Analyst

IT Support Analyst

Service Desk Analyst / IT Support Help Desk Technician

ICT Service Desk Analyst

Service Desk Roles (1. Service Desk Lead/ 2.Service Desk Analysts)

Information System Analyst

IT Analyst

IT Operations Support Analyst

Onsite IT Support Analyst - 1st/2nd line

Field Service Administrator

Service Desk Analyst - Swedish Speaking

Microsoft Dynamics365 and Power Platform Support Analyst

Microsoft Dynamics365 and Power Platform Support Analyst

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