Retailer support advisor Work, Jobs in Liss, Ham (with Salaries)

Retailer Support Advisor
Castle Trust Bank —Basingstoke
- £26,500 a year
- Full-time
- Customer service
- Financial services
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Insurance Advisor
Howden Group Holdings —Camberley
- Full-time
- Hybrid work
- Employee discount
Senior Service Advisor
Lookers —Guildford
- £35,000 - £41,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
Customer Champion
Tapi —Farnborough
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Service Advisor - Volvo
Snows Group —Southampton
- £27,000 - £36,000 a year
- Full-time
- Driving
- IT
- Employee assistance programme
- Referral programme
Quick apply
Customer Services Advisor
Portsmouth Water —Havant
- £25,440 - £27,418 a year
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Customer Advisor
Pavers —Portsmouth
- £13.00 - £13.50 an hour
- 8 hour shift
- Employee discount
Quick apply
11d
Customer Service Advisor - 6 Months Fixed Term Contract
DPD Group UK —Guildford
- £24,700 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Free parking
Quick apply
Service Advisor
Snows Group —Sarisbury Green
- £27,000 - £36,000 a year
- Full-time
- Driving
- IT
- Employee assistance programme
- Referral programme
Business Development Representative - South Coast
AG Barr —Southampton
- £26,500 - £27,800 a year
- Full-time
- Hospitality
- Sales
- Business development
- Employee discount
Quick apply
People Services Advisor
Woking & Sam Beare Hospices —Woking
- £30,000 - £33,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
- Free parking
- Store discount
Quick apply
5d
Customer Sales Advisor
Halfords —Portsmouth
- £10.85 - £12.71 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
9d
Warehouse Process and Compliance Manager
Gist Limited —Basingstoke
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Project management
- Annual leave
- Employee assistance programme
Parts Advisor
Lookers —Basingstoke
- £30,500 a year
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
Quick apply
3d
Service Advisor - MINI
Snows Group —Portsmouth
- £27,000 - £36,000 a year
- Full-time
- Driving
- IT
- Employee assistance programme
- Referral programme
Change Specialist
Toyota Financial Services, KINTO and KINTO JOIN —Portsmouth
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Office experience
- Free parking
- Employee assistance programme
Quick apply
6d
Retail Management Graduate Programme
Decathlon UK —Farnborough
- Leadership
- Employee assistance programme
- Employee discount
Apprentice Service Advisor - Toyota
Snows Group —Waterlooville
- Monday to Friday
- Employee assistance programme
- Referral programme
13d
General Sales Assistant 4hrs Perm
Matalan —Southampton
- Part-time
- Employee discount
Quick apply
1d
Change Specialist (part-time)
Toyota Financial Services, KINTO and KINTO JOIN —Portsmouth
- Part-time
- Hybrid work
- IT
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
6d

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Retailer Support Advisor

Castle Trust Bank -
Basingstoke

Quick apply

Job details

Full-time
£26,500 a year

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time

Qualifications

Customer service
Financial services
Communication skills

Full job description

Retailer Support Advisor

“Supporting our retail partners to deliver outstanding customer experiences.”

At Castle Trust Bank we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.

Our Retail Finance division, Omni Capital, partners with retailers nationwide to provide their customers with flexible, innovative credit solutions. Using state‑of‑the‑art technology, we enable customers to spread the cost of their purchases while delivering a seamless experience for our retail partners. We’re now looking for talented individuals to help drive the continued success of Omni.

What you’ll lead and deliver:

As a Retailer Support Advisor, you’ll join our Operations team, playing a key role in supporting our retailer partners and the wider Omni business.

You’ll be responsible for handling retailer enquiries, supporting onboarding and training processes, and managing a range of operational activities that underpin our retailer relationships. Acting as a vital link between Retailer Operations, Operations Management and the Omni Account Management Team, you’ll ensure retailers receive a high‑quality, responsive service at all times.

You will:

Act as the first point of contact for retailer enquiries
Support retailer onboarding, training and ongoing operational requirements
Handle retailer application enquiries and act as the first point of escalation for customer claims
Provide day‑to‑day retailer servicing support, including: IT access and login support, Navigation of the Omni retailer portal, Payments and transactional queries
Liaise closely with the Omni Account Management and Operations teams to ensure smooth retailer support
Maintain accurate records and ensure high standards of service delivery

This is a full time role based in Basingstoke 5 days a week.

What you’ll bring:

We would like an individual who brings a strong customer‑focused mindset and a professional, approachable manner. In addition you will have the following experience

Essential

Previous experience in a customer service or support role
An excellent telephone manner
Strong communication skills, both written and verbal
High attention to detail and accuracy
The ability to manage changing priorities while maintaining service quality

Desirable

Experience within retail finance or financial services
Commercial awareness and an understanding of client relationships
Knowledge of the Consumer Credit Act (highly advantageous)

Why join Castle Trust Bank?

Competitive salary
Performance bonus (based on individual and company performance)
Generous contributory pension through Hargreaves Lansdown
Life Assurance
25 days’ holiday + option to buy/sell 5 days
Additional paid volunteering day
Private healthcare through Equipsme (includes cash back for Dental and Optical treatment)
Free access to BHSF Rise EAP to support colleague health and wellbeing
Gym discounts
Season ticket travel loans (if applicable)
A supportive, inclusive culture where your work has real impact

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank - The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact [email protected]

https://www.castletrust.co.uk/careers/who-we-are

Quick apply

Refine Your Search

retailer support advisor jobs in liss, ham

Retailer Support Advisor

Insurance Advisor

Senior Service Advisor

Customer Champion

Service Advisor - Volvo

Customer Services Advisor

Customer Advisor

Customer Service Advisor - 6 Months Fixed Term Contract

Service Advisor

Business Development Representative - South Coast

People Services Advisor

Customer Sales Advisor

Warehouse Process and Compliance Manager

Parts Advisor

Service Advisor - MINI

Change Specialist

Retail Management Graduate Programme

Apprentice Service Advisor - Toyota

General Sales Assistant 4hrs Perm

Change Specialist (part-time)

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