We’re Hiring: Tenancy Sustainability Officer (Housing Support & Welfare Benefits)
Department: Housing Operations
Salary: £32,743 - £33,895 (pro-rata)
Location: Leyland / Preston / wider North West (agile working)
Hours: 36.25 hours per week
Contract: Fixed Term - 6 months
Help People Sustain Their Tenancies and Thrive
At Progress Housing Group, we're looking for an experienced and proactive Tenancy Sustainability Officer to support customers during a period of growth and help them maintain successful, sustainable tenancies.
This role will focus on supporting tenants moving into new-build homes, helping them access the right support, maximise their income and overcome challenges that may put their tenancy at risk.
What You'll Be Doing
- Managing a caseload of new and existing customers
- Completing tenancy affordability and sustainability assessments
- Supporting customers with welfare benefits and income maximisation
- Developing and delivering tailored support plans
- Identifying safeguarding concerns and emerging risks
- Working alongside internal teams and external agencies to achieve positive outcomes
- Helping prevent tenancy failure, abandonment and rent arrears
What We're Looking For
We'd love to hear from you if you have experience in:
- Housing Management
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Tenancy Sustainment
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Welfare Benefits
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Financial Inclusion
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Income Recovery
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Homelessness Prevention
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Support Work
You'll also have:
- Experience supporting customers with complex needs
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Strong communication and relationship-building skills
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The ability to manage your own caseload
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A proactive, solution-focused approach
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A full UK driving licence and access to your own vehicle
Why Join Progress?
- Agile and flexible working
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26 days annual leave plus bank holidays
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Birthday leave
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Buy and sell annual leave scheme
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Pension contributions up to 7.5%
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Healthcare plan and wellbeing support
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Home working allowance
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Learning and development opportunities
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Employee discounts and lifestyle benefits
How to Apply
Click Apply Now, upload your CV, and complete our short application. Be sure to include a supporting statement that highlights why you’re a great fit for this role.
Please note: In line with our core value of being Genuine, we discourage the use of AI tools when preparing applications or supporting statements. We are committed to building an authentic and values-led workforce and will prioritise applications that clearly reflect personal effort and originality.
Closing date: 11:59pm Sunday 12th July 2026
Interview date: W/C 20th July 2026
We welcome applications from everyone, especially from underrepresented groups. Inclusion matters here.
