contracts manager Work, Jobs in llangollen, den (with Salaries)

Operations Director - North
Huws Gray Group —North Wales
- Leadership
- Employee discount
Contracts Manager
COLAS ROADS UK —Chester
- £60,000 - £65,000 a year
- Civil engineering
- Data analysis skills
- Maintenance
- Annual leave
- Employee discount
Contracts Manager
Shropshire Council —Shrewsbury
- £45,091 - £49,282 a year
- Full-time
- Hybrid work
- Contracts
Client Development Manager
Sykes Holiday Cottages —Chester
- Up to £50,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Contracts
Quick apply
HR&OD Business Partner
Wrexham County Borough Council —Wrexham
- £54,495 - £57,868 a year
- English
- Analysis skills
- No degree
- Annual leave
- Employee assistance programme
Project Manager, NEC Contracts
Canal & River Trust —Ellesmere Port
- £35,000 - £40,750 a year
- Full-time
- Project management
- Contracts
- IT
7d
Contracts Coordinator
Cheshire Wellness —Neston
- £30,000 - £50,000 a year
- Full-time
- Microsoft Office
- Project management
- Organisational skills
- Free parking
Quick apply
5d
Contracts Manager
JN Bentley —Rhyl
- Full-time
- Civil engineering
- Engineering
- No degree
Quick apply
10d
Digital Projects Manager
Ipsen Biopharm Ltd —Wrexham
- Full-time
- Engineering
- English
- Microsoft Office
8d
Assistant Facilities Manager
ISS Facility Services —Shrewsbury
- Organisational skills
- Contracts
Quick apply
Area Manager - Highways
Multevo Ltd —Oswestry
- Remote
- Maintenance
- Microsoft Office
- Organisational skills
Quick apply
Client Services Account Manager
Infopro Digital Services Limited —Ellesmere Port
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Time management
Quick apply
Category Manager
Shropshire Council —Shrewsbury
- £45,091 - £49,282 a year
- Full-time
- Hybrid work
- Contracts
Assistant Site Manager
Wynne Construction —Bodelwyddan
- Full-time
- First Aid Certification
- IT
- Construction
Quick apply
11d
Working Foreman / Project Manager
ROC Projects —Chester
- £35,000 - £45,000 a year
- Full-time
- Management
- Customer service
- Organisational skills
Quick apply
1d
Account Manager
Rocliff Workwear Rental Ltd —Shrewsbury
- From £30,000 a year
- Full-time
- Customer service
- Salesforce
- Microsoft Office
- Free parking
- Flexible schedule
Quick apply
1d
Cost Controller
Wood —Clwyd
- Full-time
- Hybrid work
- Project management
- Annual leave
- Life insurance
Apprentice Management Trainee / Trainee Contracts Manager
Alfred Bagnall and Sons Limited —Ellesmere Port
- £20,000 - £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
Quick apply
1d
Project Manager - Construction
MCR Property Group Ltd —Ellesmere Port
- £60,000 a year
- Engineering
- Project management
- Construction
Quick apply
10d
Highways Technical Officer
Cheshire West and Chester Council —Ellesmere Port
- Microsoft Office
- IT
- Typing
- Work from home
10d

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Operations Director - North

Huws Gray Group -
North Wales

Apply Now

Job details

Permanent

Benefits

Company pension
Employee discount

Qualifications

Leadership

Full job description

Information

Job Ref:
NE1557497NorODN

Location:
North & Wales

Postcode:
North & Wales

Type of contract:
Permanent

Salary:
£Competitive + Bonus Per Annum

Posted Date:
Thursday, May 21, 2026

Closing Date:
Thursday, June 18, 2026

Operations Director - North

Customer Operations Director – Huws Gray Group (North & Wales)

Lead the Experience. Drive Performance. Shape How We Serve Our Customers.

Be Part of Something Bigger at Huws Gray

Whether you're in the trade or simply enjoy a good home improvement project, chances are you’ll know who we are. We’re the Huws Gray Group – home to a family of trusted brands including Huws Gray, Hirebase, Civils & Lintels, The Timber Group, PDM, NDI and Anglia Tool Centre.

Across our nationwide branch network, we support local communities with everything they need to build, improve and create and behind that is a huge focus on delivering outstanding customer experience. That’s where you come in.

The Opportunity

We’re looking for a Customer Operations Director to take a pivotal leadership role in shaping how we work with our customers across HGSCS.

This role is to cover the North & Wales, where you’ll have ownership of customer operations performance, service delivery and retention. You’ll lead a team of Customer Operations Managers and Customer Relationship Managers, driving consistency, operational excellence and long‑term partnerships.

This role puts you at the heart of the business, working closely with Branch Teams, Area Directors, Commercial and Senior Leadership to ensure we’re delivering on our promises every time.

What You’ll Be Doing

As our Customer Operations Director, you’ll take the lead on:

Setting the strategy for customer operations, developing service commitments, KPIs and performance measures that deliver real results
Leading and developing Customer Operations Managers and Customer Relationship Managers, ensuring they’re supported, motivated and high‑performing
Driving customer experience and retention, creating feedback mechanisms, surveys and action plans to strengthen long‑term contracts
Overseeing customer performance and reporting, using data, KPIs and operational insight to identify trends, risks and opportunities
Owning service delivery against contracts, including quarterly and annual customer reviews and strategic meetings
Managing standalone branch performance, ensuring compliance across stock availability, aged stock and health & safety standards
Ensuring stock availability and compliance, maintaining a minimum of 98.5% availability across all HGSCS customers
Leading operational action plans and recovery plans where required, including CDN‑related activity
Collaborating across the business, working closely with Commercial on product and range change, Finance on invoice query resolution, and Operations on service execution
Championing effective use of Monday.com, ensuring CRM and COM teams use the platform effectively and understand its wider commercial and operational value

In short, you’ll be the driving force behind consistent, high‑quality customer operations across the business.

What You’ll Bring

We’re looking for a confident, commercially aware leader who’s passionate about customer experience and operational delivery. You’ll succeed in this role if you:

Are highly customer‑focused, with a track record of retaining and growing key accounts
Bring strong operational leadership experience, ideally in a multi‑site or national environment
Have the ability to build credible relationships at senior level, both internally and externally
Are commercially aware and comfortable working across contracts, KPIs and performance measures
Thrive in a collaborative environment and enjoy working as part of a wider leadership team
Use insight and data to drive smart decisions and continuous improvement

What’s in it for You

We believe great leadership should be recognised and supported. In return, you can expect:

A senior leadership role with real influence across a national business
Competitive salary and company bonus scheme
Company pension and life assurance
23 days holiday plus bank holidays
Colleague discount across our group brands
Access to training, development and leadership support
A chance to shape how one of the UK’s leading builders’ merchants delivers for its customers

At Huws Gray, we’re proud to be an equal opportunities employer. We’re committed to building a respectful, inclusive workplace where everyone can thrive. If you need any adjustments to support you through the recruitment process, please let us know.

Apply Now

Refine Your Search

contracts manager jobs in llangollen, den

Operations Director - North

Contracts Manager

Contracts Manager

Client Development Manager

HR&OD Business Partner

Project Manager, NEC Contracts

Contracts Coordinator

Contracts Manager

Digital Projects Manager

Assistant Facilities Manager

Area Manager - Highways

Client Services Account Manager

Category Manager

Assistant Site Manager

Working Foreman / Project Manager

Account Manager

Cost Controller

Apprentice Management Trainee / Trainee Contracts Manager

Project Manager - Construction

Highways Technical Officer

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