Social housing Work, Jobs in Locks Heath, Ham (with Salaries)

Resident Liaison Officer - Social Housing
Sureserve —Havant
- £27,976 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
4d
Housing Officer
Portsmouth City Council —Portsmouth
- £36,363 - £39,151 a year
- Full-time
10d
Housing Officer
Pinnacle Group —Gosport
- £28,891.50 a year
- Customer service
- Military
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Community Alcohol Recovery Worker
The Society of St James —Portsmouth
- £26,023 - £29,471 a year
- Weekend availability
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Housing Regulation Officer Apprentice
Portsmouth City Council —Portsmouth
- £26,473 - £36,363 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
4d
Housing Officer
SNG (Sovereign Network Group) —Hurn
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
Engagement & Support Coordinator
The Society of St James —Southampton
- £25,947 - £26,305 a year
- Full-time
- Organisational skills
- IT
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
3d
Affordable Housing Enabling Officer
Portsmouth City Council —Portsmouth
- £36,363 - £39,151 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Housing Options Assistant
New Forest District Council —Lyndhurst
- £27,939 - £30,372 a year
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Employee assistance programme
- Employee discount
14d
Housing Business Support Officer
New Forest District Council —Lyndhurst
- £31,161 - £34,654 a year
- Full-time
- Microsoft Office
- Administrative experience
- Supervising experience
- Annual leave
- Employee assistance programme
Tenant Liaison Officer
Sureserve —Portsmouth
- £27,976 a year
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount
Quick apply
Substance Misuse Family Worker
The Society of St James —Portsmouth
- £26,986 - £30,561 a year
- Full-time
- IT
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
9h
Neighbourhood Planning Officer - Fixed term for two years
New Forest District Council —Lyndhurst
- £40,174 - £44,472 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Community Engagement Officer – Ryde Neighbourhood Board
Isle of Wight Council —Newport
- £44,209 - £47,107 a year
- Part-time
- Annual leave
- Employee discount
Secretariat Support Officer – Ryde Neighbourhood Board
Isle of Wight Council —Newport
- £26,402 - £26,824 a year
- Part-time
- Administrative experience
- Annual leave
- Employee discount
Service Leader
Two Saints —Southampton
- £33,670 - £36,747 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Support Worker
Advance Housing and Support Ltd —Southampton
- £13.33 an hour
- Weekend availability
- English
- Care plans
- Annual leave
- Employee assistance programme
Outreach Worker
Two Saints —Southampton
- £25,974 - £26,474 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Resident Liaison Officer - Retrofit Delivery
SNG (Sovereign Network Group) —Hurn
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Maintenance
- Driving
- Communication skills
4d
Homeless Recovery Worker
Two Saints —Southampton
- £25,974 - £26,474 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook

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Resident Liaison Officer - Social Housing

Sureserve -
Havant

Quick apply

Job details

£27,976 a year
4 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced paternity leave

Qualifications

Microsoft Outlook
Microsoft Office
Administrative experience
Organisational skills
Construction
Communication skills

Full job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Role

The role of our Resident Liaison Officer is to act as the main point of contact for our client and be a customer contact for compliance, relevant queries, complaints, and complex issues. The role also involves daily administration/client reporting.

Act as the main point of contact for escalated calls from Customer Service Agents
Work closely with operations/managers and liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress
Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised
Update and provide compliance & repair reports to client
Call customers to arrange appointments for follow up works
Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs
Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts
Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress
Attend Contract meetings
All associated ad-hoc administrative duties

The successful candidate will have

Previous administrative experience, preferably from a social housing/construction background
Able to provide a high level of courteous, professional customer service
Proficient in MS Office, in particular, Outlook and Excel
Good written and verbal communication skills
Flexible attitude with strong organisational skills

What we can offer you

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

Competitive salary
Contributory Pension scheme
Life assurance
28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

Sureserve Benefits Hub, accessing over 1000’s retail discounts
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Bike2Work scheme
Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status

Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [email protected]

Pre-employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks

Quick apply

Refine Your Search

social housing jobs in locks heath, ham

Resident Liaison Officer - Social Housing

Housing Officer

Housing Officer

Community Alcohol Recovery Worker

Housing Regulation Officer Apprentice

Housing Officer

Engagement & Support Coordinator

Affordable Housing Enabling Officer

Housing Options Assistant

Housing Business Support Officer

Tenant Liaison Officer

Substance Misuse Family Worker

Neighbourhood Planning Officer - Fixed term for two years

Community Engagement Officer – Ryde Neighbourhood Board

Secretariat Support Officer – Ryde Neighbourhood Board

Service Leader

Support Worker

Outreach Worker

Resident Liaison Officer - Retrofit Delivery

Homeless Recovery Worker

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