Job Overview:
Purpose We are seeking a highly organised, process-driven Golf Operations Supervisor to support the Golf & Leisure Operations Manager in planning, implementing and sustaining consistent, high-quality golf operations across the estate. The role is pivotal to delivering a first-class golf experience through rigorous processes, proactive planning and disciplined execution. The post-holder will also deputise for the Operations Manager as required.
Key Responsibilities:
Operational Planning & Implementation
- Develop, maintain and implement operational plans, standard operating procedures (SOPs) and checklists for the Golf Reception, Golf Academy, Practice Facilities and Golf Course.
- Produce and manage daily, weekly and seasonal operational schedules (staffing rotas, tee-sheet allocation, practice bay usage, buggy deployment), ensuring plans are communicated and executed reliably.
- Coordinate pre-event and tournament plans including Function sheets (BEO), staffing assignments, equipment logistics and contingency arrangements.
Process Management & Continuous Improvement
- Own and refine core processes (guest check-in/out, starters’ procedures, course flow, incident reporting, maintenance request protocols) to increase consistency, safety and service quality.
- Implement quality controls and auditing routines (site inspections, service spot-checks, fleet checks) and act on findings to improve performance.
- Lead projects to streamline operations and reduce cost or risk, documenting outcomes and embedding changes into SOPs.
Customer Experience — Delivered by Design
- Ensure all guest interactions are underpinned by clear processes that guarantee a premium experience from arrival to departure.
- Manage tee-time flow and starters’ procedures to minimise delays and maximise course throughput.
- Use feedback and data to adjust operational plans and service protocols to continuously enhance guest satisfaction.
Team Leadership & Communication
- Lead, train and coach operational staff on procedures, playbooks and best-practice execution; ensure team members understand their roles within each plan.
- Conduct briefings and debriefs to align the team to daily objectives and to capture lessons learned.
- Provide clear, timely communication with the Operations Manager and other departments to ensure coordinated execution of plans.
Fleet, Facilities & Safety Oversight
- Support implementation and monitoring of maintenance schedules and pre-use checks for all equipment and facilities.
- Ensure health & safety and compliance procedures are embedded in operational processes and followed by all staff.
- Maintain accurate records (inspections, incident logs, maintenance histories) and escalate issues where necessary.
Deputising & Decision-Making
- Step in to manage the operation in the absence of the Golf & Leisure Operations Manager, implementing established plans and making operational decisions within agreed parameters.
- Escalate when necessary and provide clear handovers.
Requirements
- Applicants must demonstrate a genuine passion for golf and a natural desire to deliver a warm, authentic and memorable experience for every golfer. Exposure to and understanding of first-class golf venues and exceptional customer service standards is highly desirable, alongside a commitment to creating the same outstanding guest experience for all guests at Stoke Park.
- Preferably the candidate with be PGA qualified or have achieved a CMDiP with the Club Managers Association of Europe or have started the CMAE education pathway.
- Proven experience in golf operations, hospitality or a related environment with demonstrable focus on processes and planning.
- Strong organisational skills with experience producing and executing operational plans and SOPs.
- Leadership experience with the ability to train, motivate and hold teams accountable to standards.
- Excellent communication skills and IT literacy (tee-sheet systems, scheduling tools, MS Office).
- Flexible approach to working hours to meet operational needs.
Performance Measures
- Compliance with SOPs and completion rates of scheduled tasks/inspections.
- Operational reliability metrics (on-time starts, course throughput, incident frequency).
- Guest satisfaction scores and reductions in service disruptions.
- Successful delivery of events and adherence to event function sheets.
- Team adherence to plans and staff training/compliance rates.
Benefits
- Work within a prestigious golf environment with clear career development opportunities.
- Professional development and support for further qualifications.
- Supportive, team-focused culture and benefits package.
To apply, please submit your CV and a short statement describing a successful operational plan you developed and implemented.
Job Types: Full-time, Permanent, Fixed term contract
Contract length: 24 months
Pay: Up to £40,000.00 per year
Benefits:
- Company pension
- On-site gym
- On-site parking
- Sick pay
Ability to commute/relocate:
- Slough SL2 4PG: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
