Customer support supervisor Work, Jobs in London, Eng (with Salaries)

Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Customer Service Supervisor - Bank
TLC Care —Potters Bar
- Part-time
- Nursing home
- Customer service
- Hotel
- Employee discount
Quick apply
Customer Services Supervisor
Transport for London —London
- £29,120 - £31,300 a year
- Weekend availability
- Hybrid work
- Sales
- Customer service
- Supervising experience
- Annual leave
- Employee discount
2d
Bar Supervisor
Bar - The Cube London —London
- Up to £35,000 a year
- Weekend availability
- Bar
- English
- Leadership
Quick apply
Customer Service Team Leader
Provide Care Solutions LTD —Greenford
- £43,000 a year
- Full-time
7d
Customer Support Supervisor
OpenTable —London
- Weekend availability
- Hospitality
- Analysis skills
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
4d
Office Team Leader
Williams Lea —London
- £36,000 a year
- Full-time
- Management
- In-person
- Leadership
- Referral programme
Assistant Store Manager - Canary Wharf
Chisholm Hunter Ltd —London
- Full-time
- Management
- Retail management
- Retail sales
Quick apply
Retail Supervisor
Nisbets —London
- £32,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Customer service
- Annual leave
- Employee discount
8d
Customer Care Supervisor
UPS —London
4d
Customer Service Supervisor
Medtronic —Watford
- £43,680 - £65,520 a year
- Full-time
- Customer service
- Leadership
- Communication skills
Customer Service Team Leader
Tracker —Uxbridge
- Hybrid work
- Management
- Customer service
- Supervising experience
3d
Front Office Supervisor THL
Treehouse Hotel London —West London
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Bereavement leave
Quick apply
6d
Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Human resources
- Annual leave
- Employee assistance programme
9d
Supervisor
Ernest Jones —Stratford
- Full-time
- Customer service
- Communication skills
- Employee discount
3d
Sales Support Team Leader
Entel UK Ltd —Borehamwood
- Up to £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Referral programme
Quick apply
2d
Supervisor
Honi Poke —London
- £13.00 - £13.50 an hour
- Full-time
- Hospitality
- Leadership
- Café
- Employee assistance programme
- Employee discount
Quick apply
14d
Security Supervisor
PROception —London
- Full-time
- Leadership
Quick apply
19h
Assistant Store Manager
Knoops —London
- Up to £30,000 a year
- Full-time
- Management
- Supervising experience
- In-person
Quick apply
11d
Store Supervisor
VF Corporation —London
- Weekend availability
- Sales
- English
- Microsoft Office
- Employee discount
Quick apply
3d

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customer support supervisor jobs near london, eng

Customer Experience Team Leader

SwiftSwitch -
London

Quick apply

Job details

£35,000 - £40,000 a year

Benefits

Gym membership

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Complaint handling
Microsoft Office
Mentoring
Telecommunication
Leadership
Communication skills

Full job description

Customer Experience Team Leader

About Us:

We’re a fast-growing utilities consultancy based in Shoreditch. Partnering with over 50 leading suppliers, we help businesses reduce their costs across energy, payments, telecoms, waste, and water.

As we scale, delivering a seamless and high-quality customer experience is critical to our success. We’re now looking for a Customer Experience Team Leader to support and develop our Customer Liaison team.

The Role:

This is a hands-on leadership role responsible for managing the day-to-day performance of our Customer Liaison Advisors.

You will act as the bridge between customers, suppliers, and internal teams, taking ownership of escalations, improving processes, and driving a culture of accountability and continuous improvement.

This role would suit someone with experience in utilities or a similar high-volume, customer-focused environment, who is confident leading a team.

What You’ll Do:

Lead, coach and develop a team of Customer Liaison Advisors, creating a high-performance and accountable team culture
Set clear expectations and KPIs, regularly reviewing performance and providing structured feedback and support
Act as the escalation point for complex customer issues, supporting your team to resolve challenges effectively
Support onboarding, training, and ongoing development of team members to improve capability and confidence
Oversee contract processing and submissions, ensuring accuracy, compliance, and deadlines are met
Build strong relationships with suppliers and internal teams to ensure a smooth customer journey
Identify recurring issues and implement process improvements to enhance team efficiency and customer experience
Ensure CRM accuracy, compliance and data protection standards are consistently maintained

Requirements

Requirements:

Previous experience in a customer service, customer experience, or liaison role (essential)
Experience managing or mentoring a team in a fast-paced environment (essential)
Experience within utilities, energy, telecoms, or a similar brokerage environment (beneficial but not essential)
Strong understanding of handling complaints, escalations, and customer journeys end-to-end
Excellent communication and interpersonal skills, with the ability to manage difficult conversations
Highly organised with strong attention to detail, particularly around contracts and processes
Confident using CRM systems and Microsoft Office (Excel, Outlook, Word)

Benefits

£35-40k basic salary per year (dependent on experience)
Supportive and collaborative team environment
Clear progression opportunities as the business continues to scale
Fun, sociable office environment in Shoreditch
Free gym membership, regular socials, and Christmas shutdown

Quick apply

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customer support supervisor jobs in london, eng

Customer Experience Team Leader

Customer Service Supervisor - Bank

Customer Services Supervisor

Bar Supervisor

Customer Service Team Leader