fine wine Work, Jobs in london (with Salaries)

Client Retention Manager
Hackstons —London
- Up to £50,000 a year
- Full-time
- Organisational skills
- Financial services
- In-person
- Store discount
- Employee discount
Quick apply
12d
Back of House - Wiltons
Wiltons —London
- £14.51 - £25.03 an hour
- Overtime
- Restaurant
- Employee discount
- Referral programme
Quick apply
Customer Retention Manager
Hackstons —London
- Up to £50,000 a year
- Full-time
- Organisational skills
- Financial services
- Communication skills
- Employee discount
Sommelier
The Cavalry and Guards Club —London
- £33,000 - £37,000 a year
- Weekend availability
- Hospitality
- Customer service
- English
- Referral programme
- Sick pay
Quick apply
8d
Cellar Assistant
67 Pall Mall —London
- Up to £14.76 an hour
- Part-time
- Microsoft Excel
- English
- IT
- Employee assistance programme
Quick apply
Junior Sommelier
67 Pall Mall —London
- Full-time
- Employee assistance programme
8d
Team Member @ Champagne+Fromage
Champagne+Fromage —London
- £12.21 - £17.24 an hour
- Part-time
- Hospitality
- Bar
- Customer service
- Store discount
- Employee discount
Quick apply
2d
Maître D'
Hide Restaurant —Westminster
- £45,000 a year
- Weekend availability
- Hospitality
- Communication skills
Quick apply
Team Member
Crown, Bow —London
- £12.71 an hour
- Part-time
- Employee discount
Quick apply
12h
Sales Manager
Hackstons —London
- Up to £50,000 a year
- Full-time
- Sales
- Team management
- In-person
- Store discount
- Employee discount
Quick apply
8d
Receptionist
Gordon Ramsay Restaurants —London
- Part-time
- Hotel
- Employee discount
- Referral programme
Quick apply
2d
Corredor
Caravan Restaurants —London
- Up to £14.70 an hour
- Customer service
- Restaurant
- Restaurant experience
Junior Sommelier
Four Seasons —London
- £35,000 a year
- Full-time
- Hospitality
- Hotel
- Communication skills
- Life insurance
Sommelier
The Dining Room —London
- Full-time
- Hospitality
- Communication skills
Quick apply
14d
Reservations & Events Sales Coordinator (H/F)
Riviera —London
- £30,000 - £35,000 a year
- Weekend availability
- Hospitality
- Communication skills
- Employee discount
Quick apply
Senior Whisky Client Engagement/Loader (Experienced only)
SwiftHire Partners —London
- £30,000 - £150,000 an hour
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
- Financial services
- Profit sharing
- Gym membership
Quick apply
Front of House - Wiltons
Wiltons —London
- £14.24 - £21.71 an hour
- Overtime
- Restaurant
- Employee discount
- Referral programme
Quick apply
Sommelier
Core by Clare Smyth —London
- From £35,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
Host/Hostess
Searcys —London
- £16 - £20 an hour
- Full-time
- Hospitality
- Organisational skills
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Head of Digital, Decanter - 12 Month FTC
Future Publishing —London
- £60,000 - £80,000 a year
- Hybrid work
- Leadership
- Referral programme
Quick apply

I want to receive the latest job alerts for fine wine in london

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Client Retention Manager

Hackstons
London

Quick apply

Job details

Permanent | Full-time
Up to £50,000 a year
12 days ago

Benefits

Store discount
Company pension
Employee discount

Qualifications

Content creation
Organisational skills
Financial services
Account management
Leadership
Communication skills

Full job description

Client Retention Manager: Alternative Assets / Private Clients / Unregulated Investments

Location: The Gherkin Building, London (Office‑Based)

Salary: Up to £50,000 Depending on Experience

Contract: Full-time, Permanent

About Hackstons

Hackstons is a London-based luxury asset firm specialising in fine wine, rare whisky and alternative investments. We support private clients in building long‑term wealth through premium asset ownership, backed by education, secure storage and a curated retail experience.

With a growing base of private cask clients, we are investing in strengthening our client engagement, retention, and long-term value delivery.

The Role

We are seeking an experienced and commercially focused Client Retention Manager to take ownership of client engagement and long-term value across our growing client base. This role is central to how we retain clients, increase lifetime value, and influence client behaviour over time. You will be responsible for ensuring clients remain engaged, informed, and aligned with long-term holding strategies, while maximising repeat investment and reducing attrition. You will act as a key voice of the business, delivering market insight, investment context, and strategic guidance, while reinforcing Hackstons’ position as the trusted partner in managing and ultimately exiting client assets.

This is not a passive relationship management role. It requires someone who can actively shape client thinking, drive retention strategies, and take ownership of client outcomes.

Key Responsibilities

· Manage ongoing relationships with cask investors via phone, Zoom and in-person meetings and host clients at our Knightsbridge retail space when required.

· Deliver the client retention strategy and increase lifetime value

· Identify and address attrition risks early

· Provide market updates and educate clients on long‑term holding strategies

· Support clients through their full journey, ensuring a premium experience

· Produce written/video content for client updates

· Track and report on retention metrics (LTV, repeat investment, engagement)

What We’re Looking For

Essential:

· 3–5 years’ experience in customer retention, account management or similar role

· Background in financial services, investments or alternative assets

· Strong communication skills with high‑value clients

· Proven success managing high value client relationships and ability to explain complex investment concepts clearly

· Strong organisational skills and ability to manage a large client base.

Desirable:

· Personal interest or experience in investing (traditional or alternative).

· Content creation experience (written or video).

· Credible and confident with high-net-worth clients.

· Commercially minded with strong understanding of investor behaviour

What We Offer

· Ownership of a high‑value, growing client base

· Central role in shaping retention strategy and client experience

· Exposure to alternative investments and HNW clients

· Collaborative, ambitious environment

· Company pension

· Eligibility for our Cask Loyalty Programme (gifted casks at 3, 5 and 10 years)

· Staff discount in our Knightsbridge retail experience

Job Types: Full-time, Permanent

Pay: Up to £50,000.00 per year

Benefits:

Company pension
Employee discount
Store discount

Application question(s):

Are you comfortable educating clients on long‑term investment strategies and guiding them away from premature exit?
Do you have experience explaining financial or investment‑related concepts to clients? (market conditions, asset performance)
Do you have experience working with private clients, HNW individuals or in a investment environment?
Have you managed a portfolio of clients where you were responsible for retention, engagement, or influencing client decisions?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

fine wine jobs in london

Client Retention Manager

Back of House - Wiltons

Customer Retention Manager

Sommelier

Cellar Assistant

Junior Sommelier

Team Member @ Champagne+Fromage

Maître D'

Team Member

Sales Manager

Receptionist

Corredor

Junior Sommelier

Sommelier

Reservations & Events Sales Coordinator (H/F)

Senior Whisky Client Engagement/Loader (Experienced only)

Front of House - Wiltons

Sommelier

Host/Hostess

Head of Digital, Decanter - 12 Month FTC

I want to receive the latest job alerts for fine wine in london

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected