Customer service agent Work, Jobs in Longbridge, Wmd (with Salaries)

Customer Support Agent
Automoney Trust Limited —Redditch
- £26,000 - £30,000 a year
- Full-time
- Customer service
- English
- Data entry
- Life insurance
Quick apply
19h
Casual Guest Service Agent
B&B Hotels —Birmingham
- £12.71 an hour
- Hospitality
- Customer service
- Hotel
Quick apply
7d
Ramp and Baggage Agent- Birmingham Airport
Swissport International AG —Birmingham
- £12.91 an hour
- Part-time
- Communication skills
- Free parking
- Employee assistance programme
8d
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Baggage Operative
Birmingham Airport —Birmingham
- £27,069 a year
- Computer literacy
- Microsoft Office
- Continuous improvement
8d
Customer Service Agent
Northgate Vehicle Hire —Coventry
- £28,168 a year
- Customer service
- Communication skills
- Employee discount
Quick apply
Cruise Reservations Consultant
Ainsley Reid International —Birmingham
- £26,000 - £28,000 a year
- Full-time
- Sales
- Computer skills
- In-person
Quick apply
16h
Customer Support Agent
Gymshark —Solihull
- £26,780 a year
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Employee discount
- Gym membership
Quick apply
12d
Customer Services (Passenger Services) Team Leader - Birmingham Airport
Swissport International AG —Birmingham
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Management
8h
Customer Service Agent
Warwick Nub News —Warwick
- £26,228 a year
- Monday to Friday
- Customer service
- Administrative experience
1d
Lounge Services Team Member Host -Multi-Host
Swissport International AG —Birmingham
- £13.49 an hour
- Part-time
- Hospitality
- Bar
- Computer literacy
- Free parking
- Employee assistance programme
13d
Trainee Estate Agent
Limegreen Marketing —Birmingham
- From £26,000 a year
- Full-time
- Hospitality
- Customer service
- No experience needed
- Sick pay
Quick apply
Lounge Services Team Member Host - Part TIME -
Swissport International AG —Birmingham
- £13.49 an hour
- Part-time
- Hospitality
- Bar
- Computer literacy
- Free parking
- Employee assistance programme
7d
Sales Representative
Sellmen —Birmingham
- £70,000 - £90,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
- Free parking
- Flexitime
Quick apply
1d
Trainee Estate Agent
Connells Group —Northfield
- £25,000 a year
- Full-time
- Microsoft Office
- IT
- Communication skills
Quick apply
7d
Rental Sales Agent
Green Motion Car and Van Rentals —Birmingham
- From £12.71 an hour
- Weekend availability
- Hospitality
- Sales
- Customer service
Quick apply
13d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Birmingham
- £3,800 a month
- Full-time
- Sales
Quick apply
Outbound Sales Agent - Birmingham, UK
Truly Dental —Birmingham
- Weekend availability
- Hybrid work
- Sales
- Customer service
- English
Quick apply
Service Delivery Agent
Mitie —Birmingham
- Full-time
- Organisational skills
- Communication skills
Marcus by Goldman Sachs, Operations MI Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Excel
- Customer service
- Data analysis skills
- Employee assistance programme

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Customer Support Agent

Automoney Trust Limited
Redditch

Quick apply

Job details

Full-time
£26,000 - £30,000 a year
19 hours ago

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Driving Licence
Customer service
GCSE
English
Data entry
Customer support
Phone etiquette
Communication skills

Full job description

MOTOR FINANCE CUSTOMER SUPPORT AGENTS REQUIRED IN REDDITCH

Are you looking for a rewarding career in financial services within a firm that offers investment in your future and clear progression in your development?

Do you want to join an entrepreneurial firm and help Automoney become the UK’s largest specialist HP provider by 2028?

Do you live within 30 minutes commute of Redditch and want to join an office team based environment?

What do we offer our Customer Support Agents?

Starting basic salary of £26,000 - £30,000 per annum
25 days holiday plus an extra day for every 5 years’ service (max 30 days);
Option to buy and sell holiday;
Company contributed pension of 8% with Standard Life;
Private medical health care with BUPA;
Death in service benefit.

Sound good? This could be the position for you, so read on for more details.

What does the Automoney Customer Support Agent job look like?

Automoney is one of the UK’s leading specialist HP providers based in Redditch, West Midlands. Our goal is to become the market leader in the UK by 2028.

You will work in a dedicated team responsible for the management of motor finance customers, primarily assisting those who have fallen into arrears but also providing a support service for general customer enquiries.

Our service is delivered entirely via telephone and online so to be successful you need strong skills in both oral and written communication, with customer interaction via telephone, SMS, letter and email, along with the desire to be a proactive team player.

The Company is committed to delivering an exceptional customer experience by providing excellent personal service through assessing each customer’s individual circumstances and providing the most suitable solution whilst working within a regulated environment.

You will join our highly successful customer support team which has considerable experience and is highly respected in the industry.

What are the main responsibilities?

As a Customer Support Agent, you will have a varied role, where your responsibilities will include:

1. Supporting customers from the onset of payment difficulties until rehabilitation;

2. Proactively contacting customers to discuss current arrears and establish dialogue;

3. Responding positively, empathetically and promptly to varied forms of customer contact;

4. Providing solutions by negotiating tailored treatments for each and every customer;

5. Completing income & expenditure assessments to demonstrate affordability of arrangements;

6. Using skills and knowledge to ask open questions and, if necessary, challenge information gained;

7. Acting with sensitivity and recognition of customers in potentially vulnerable positions;

8. Escalating cases to default and subsequently, if applicable, obtaining recovery of the vehicle;

9. Liaising with third parties throughout the arrears management process;

10. Acting as first point of contact for customer complaints and recording the details accurately;

11. Undertaking security checks and vehicle checks using various in-house and external search tools;

12. Maintaining consistency and adherence to strict Company policies and all regulatory guidelines.

What we look for from our Motor Finance Customer Support Agents

To help you consider whether this role is right for you these are the personal attributes, skills, qualifications and background that will help your application. For us, you must:

Be educated to a good standard of secondary education including C-grades in Maths and English;
Be driven and self-motivated;

· Be quick to establish rapport and effective in communicating with clients and introducers;

Have the ability to multi-task;
Be able to work towards and deliver to targets and deadlines;
Be able to deliver excellent customer service;
Be exceptionally well organised;
Share our values and attitudes;
Aspire to the highest professional standards.

What are we looking for in our successful applicants?

Experience in the specialist finance sector is preferred but not essential as you will receive full training. We want people with drive and the desire to deliver world-class customer service. That way we ensure that our customers have the best possible outcome and experience with Automoney.

Experience tells us that people from a collections, customer service, call centre or similar background adapt most quickly to working in a specialist HP lender like us.

However, most of all we are looking for people with great attitudes and great values. Thirty six years of experience tells us great collectors have our values in their souls and we cannot train that. Either you have it or you don’t. We want to recruit good customer support agents with the potential to become outstanding performers who consistently deliver world class service to each and every customer.

If you feel you are the right candidate for this role then we would love to hear from you! So if you are interested please click on APPLY as soon as possible.

Job Type: Full-time

Pay: £26,000.00-£30,000.00 per year

Benefits:

Company pension
Life insurance
Private medical insurance

Application question(s):

Are you within a 30 minute commute of Redditch?

Education:

GCSE or equivalent (required)

Experience:

customer service: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer service agent jobs in longbridge, wmd

Customer Support Agent

Casual Guest Service Agent

Ramp and Baggage Agent- Birmingham Airport

Customer Care Agent (Hybrid)

Baggage Operative