development executive Work, Jobs in lopen, som (with Salaries)

Consumer Care Executive
ADM —Lopen
- Sales
- Customer service
- Maintenance
Sales Executive
Vertu Motors —Yeovil
- £22,000 - £43,000 a year
- 8 hour shift
- Sales
- Customer service
- Communication skills
Quick apply
Retail Sales Advisor - Yeovil
Oak Furnitureland —Yeovil
- £50,518 - £56,075 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
CRM Executive
Screwfix —Yeovil
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
- Employee discount
- Flexible schedule
2d
Non-Executive Director
SHAL Housing —Bridgwater
- £2,594 a year
- Hybrid work
Quick apply
Property Services Manager
SHAL Housing —Bridgwater
- £50,000 a year
- Full-time
- Hybrid work
- Maintenance
- Supervising experience
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
Business Development Executive
FW3 Group Limited —Tiverton
- £30,000 - £34,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
- Employee discount
Quick apply
4d
Community Infrastructure Strategic Projects Officer
Wellington Shire Council —Street
- £92,473 - £100,655 a year
- Temporary
- Hybrid work
- Project management
- Restaurant
- Café
10d
Vehicle Progressor
Eden Motor Group —Honiton
- Part-time
- In-person
- Store discount
- Employee assistance programme
Quick apply
2d
Maritime Advisor
UK Hydrographic Office —Taunton
- £32,420 - £38,173 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Mentoring
1d
Learning and Organisational Development Partner
UK Hydrographic Office —Taunton
- £48,746 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
4d
Research and Development Manager
Somerset NHS Foundation Trust —Taunton
- £57,528 - £64,750 a year
- Full-time
- Project management
- Team management
- No degree
- Annual leave
- Employee discount
8h
Retail Sales Advisor - Taunton
Oak Furnitureland —Taunton
- £44,700 - £49,950 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Junior Geospatial Specialist
UK Hydrographic Office —Taunton
- £28,109 - £31,952 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Presentation skills
Trusts Solicitor/Executive
Clarke Willmott —Taunton
- Tax experience
1d
Sales Executive
Places for People —Gillingham
- Up to £30,000 a year
- Weekend availability
- Sales
- Communication skills
- Negotiation
- Annual leave
- Employee discount
8d
Private Property and Agriculture - Associate/Senior Associate
Clarke Willmott LLP —Taunton
- Business development
- Organisational skills
- IT
Executive Head Chef
Thomas Franks Ltd —Street West
- £65,000 a year
- Full-time
- Customer service
- English
- School
- Employee assistance programme
- Employee discount
Quick apply
Service and Sales Executive
XYZ Machine Tools Ltd —Burlescombe
- £27,500 - £32,000 a year
- Full-time
- Sales
- Customer service
- Driving
- Free parking
Quick apply
8d
Private Property and Agriculture - Associate/Senior Associate
Clarke Willmott —Taunton
- Business development
- Organisational skills
- IT

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Consumer Care Executive

ADM -
Lopen

Apply Now

Job details

Qualifications

Sales
Customer service
Maintenance
Complaint handling
Root cause analysis
Communication skills

Full job description

The B2C Consumer Experience Executive is responsible for delivering a high-quality experience to consumers across all contact channels, while acting as the voice of the consumer within the organisation. The role manages enquiries, complaints, and feedback, and partners closely with internal teams to resolve issues, identify trends, and drive continuous improvement across products, service, and processes.
This role can be based in London or Somerset.

Main Responsibilities:
Consumer Support & Case Management

Manage consumer enquiries, feedback, and complaints across multiple channels (phone, email, social media, webforms, third-party platforms & distributors)
Provide timely, empathetic, and accurate responses in line with service level agreements (SLAs)
Investigate and resolve complex cases, including product quality, delivery issues, and service concerns
Escalate critical or high-risk cases in accordance with internal protocols

Complaint Handling & Quality Interface

Liaise with Quality, Supply Chain, Manufacturing, and Regulatory teams to investigate product-related complaints
Ensure accurate documentation of complaints, samples, and corrective actions
Support root cause analysis and contribute to corrective and preventative actions (CAPA)
Maintain compliance with food safety, product safety, and regulatory requirements

Consumer Insights & Reporting

Capture and analyse consumer feedback to identify recurring issues, emerging risks, and improvement opportunities
Prepare regular reports and dashboards on complaint trends, service performance, and consumer sentiment
Share insights with relevant stakeholders to inform decision-making across the business

Continuous Improvement

Identify opportunities to improve consumer journeys, service processes, and response quality
Contribute to the development and maintenance of knowledge bases, FAQs, and standard operating procedures
Support system improvements (CRM tools, case management systems, reporting tools)

Brand Advocacy

Represent the brand consistently and professionally in all consumer interactions
Act as an internal advocate for the consumer, ensuring consumer perspectives are considered in business decisions

Key Relationships
Internal: Quality, Regulatory, Operations, Marketing & Digital, Sales
External: Consumers, agencies

Skills & Abilities:

Technical & Professional Skills
Strong customer service and complaint-handling skills
Experience using CRM or case management systems
Ability to analyse data and identify trends
Clear written and verbal communication skills
High attention to detail and documentation accuracy

Behavioural Capabilities

Empathy and resilience when handling sensitive or emotional consumer interactions
Strong problem-solving and investigation skills
Ability to manage multiple cases and priorities simultaneously
Confidence to challenge and escalate when appropriate
Collaborative mindset with the ability to work cross-functionally

Education & Experience:

Experience in a consumer services, customer care, or customer experience role (FMCG, retail, or regulated environment preferred)
Exposure to complaint handling, quality investigations, or regulated products (food, beverage, personal care, household goods) is advantageous
Tertiary qualification in business, communications, science, or a related field is desirable but not essential

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

Req/Job ID

109210BR

Ref ID

#LI-DNI

Apply Now

Refine Your Search

development executive jobs in lopen, som

Consumer Care Executive

Sales Executive

Retail Sales Advisor - Yeovil

CRM Executive

Non-Executive Director

Property Services Manager

Business Development Executive

Community Infrastructure Strategic Projects Officer

Vehicle Progressor

Maritime Advisor

Learning and Organisational Development Partner

Research and Development Manager

Retail Sales Advisor - Taunton

Junior Geospatial Specialist

Trusts Solicitor/Executive

Sales Executive

Private Property and Agriculture - Associate/Senior Associate

Executive Head Chef

Service and Sales Executive

Private Property and Agriculture - Associate/Senior Associate

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