Head of Work, Jobs in Lytham, Lan (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
7d
Head of Academy
AFC Fylde —Tarleton
- Weekend availability
- Driving
General Manager
Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott —Preston
- £60,000 a year
- Hospitality
- Bar
- Hotel
Head of Year
Star Academies —Blackpool
- £29,212.69 - £34,434.00 a year
- Call to connect
- Organisational skills
- School
Group Operations Manager
Out Lane Social —Leyland
- £40,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Travel
- Free parking
- Store discount
Quick apply
6d
Head of Marketing
Evolve-Energy —Lytham St. Annes
- £65,000 - £80,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Project management
Quick apply
QA Manager
Tangerine Group —Lytham
- Up to £40,000 a year
- Monday to Friday
- Bachelor's degree
- IT
- Time management
1d
Head of Capital Projects
Blackpool & the Fylde College —Bispham
- £54,500 a year
- Free parking
- Annual leave
11d
Head of Insight, Research, and Engagement
Liverpool City Council —Liverpool
- £70,608 - £78,297 a year
- Communication skills
- Employee assistance programme
7d
Project Delivery Lead
BAE Systems —Preston
- £67,000 a year
- IT
8d
TPS Administrator
Volkswagen —Preston
- £132,218 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
1d
Head of Community Engagement
Progress Schools —Bootle
- £40,000 - £45,000 a year
- Hybrid work
- English
- No degree
- Travel
- Employee discount
- Referral programme
9h
Roof and Gutter Cleaner
Ben's Gutters Commercial Ltd —Preston
- £800 - £1,200 a week
- 12 hour shift
- Driving
Quick apply
12d
Head of Studies of Vocational & Technical Programme
Runshaw College —Leyland
- Up to £62,547 a year
4d
Head of Business Operations
The Brain Charity —Liverpool
- £32,000 a year
- Part-time
- Hybrid work
- Management
- Supervising experience
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
Sports Coach
AKS Lytham —Lytham St. Annes
- £24,560 - £27,030 a year
- Full-time
- School
- Employee discount
6d
Head of Control, Support & Quality
Iberdrola Group —Birkenhead
- Up to £103,000 a year
- Full-time
- Customer service
- Leadership
- Annual leave
- Employee discount
9d
Head of Policy, Partnerships and Scrutiny
Wirral Council —Wirral
- £73,339 - £76,531 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
4d
Warehouse Supervisor (Late Shift) - Blackpool
MI Flues ltd —Blackpool
- £15.10 an hour
- Full-time
- Supervising experience
- Organisational skills
- Warehouse experience
- Free parking
Quick apply
14d
Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
5d

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Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year
7 days ago

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building

Why work for ESB International?

Our amazing customer focus and service to our clients
Along with our deep commitment to our learners and
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

head of jobs in lytham, lan

Head of Customer Experience

Head of Academy

General Manager

Head of Year

Group Operations Manager

Head of Marketing

QA Manager

Head of Capital Projects

Head of Insight, Research, and Engagement

Project Delivery Lead

TPS Administrator

Head of Community Engagement

Roof and Gutter Cleaner

Head of Studies of Vocational & Technical Programme

Head of Business Operations

Sports Coach

Head of Control, Support & Quality

Head of Policy, Partnerships and Scrutiny

Warehouse Supervisor (Late Shift) - Blackpool

Senior Customer Service Manager

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