service desk Work, Jobs in lytham st. annes fy8 (with Salaries)

3rd Line Support Engineer
MCS Group —Ormskirk
- From £45,000 a year
- 8 hour shift
- Continuous improvement
- In-person
- Free parking
- Work from home
Quick apply
Administrator
MWHTreatment —Preston
Service Desk Analyst
Brabners —Liverpool
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
6d
Service Desk Manager
Evolve BG Ltd —Wigan
- £50,000 a year
- Leadership
- Communication skills
Quick apply
7d
Customer Service Lead
Dr Rez Dental —Liverpool
- From £14.50 an hour
- Full-time
- Hospitality
- Management
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
8d
Service Desk Assistant
Movida UK Limited —Liverpool
- £27,000 - £29,120 a year
- Full-time
- Customer service
- English
- Presentation skills
- Gym membership
- Sick pay
Quick apply
2d
Service Desk Analyst (2nd Line)
FluidOne —Chorley
- Full-time
- Customer service
- Travel
- Communication skills
- Employee assistance programme
Part Time Office and Warehouse Assistant (20-25 Hours Per Week)
AAL LTD —Ormskirk
- From £12.71 an hour
- Part-time
- Hybrid work
- Computer literacy
- Administrative experience
- Organisational skills
Quick apply
1d
IT Support Apprentice
QA Apprenticeships —Liverpool
- £18,000 a year
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Receptionist
Stateside Foods Limited —Wingates
- Full-time
- Customer service
- Communication skills
Quick apply
14d
IT Support Engineer
Hudson Hill Consulting —Lancaster
- Up to £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
8d
Receptionist & Admin Assistant
Sefton Council —Bootle
- £25,583 - £25,989 a year
- Full-time
- Customer service
9d
1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Sick pay
Junior IS Support Analyst
System C —Liverpool
- Full-time
- Time management
5d
IT Service Desk Analyst
Artifex Interior Systems Limited —Liverpool
- Full-time
- IT
- Communication skills
Quick apply
Technical Coordinator
Compliance Chain —Liverpool
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Microsoft Office
Quick apply
Receptionist/Administrator
Millenium Care UK —Worthington
- £14 an hour
- Administrative experience
- IT
- Employee assistance programme
6d
IT Support Engineer
Ruby Energy —Fleetwood
- £25,000 - £27,000 a year
- Full-time
- Microsoft Access
- Microsoft Outlook
- SharePoint
- Free parking
- Annual leave
6h
IT Support Technician
Climax Studios —Liverpool
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
IT Operations/Support Technician
Seth's Healthcare Limited —Liverpool
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply

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3rd Line Support Engineer

MCS Group
Ormskirk

Quick apply

Job details

Permanent
From £45,000 a year

Benefits

Free parking
Employee mentoring programme
Company pension
Work from home
Discounted gym membership
Company events
Private medical insurance
Employee discount
Gym membership
Bereavement leave
On-site parking

Qualifications

Microsoft Windows Server
DHCP
Continuous improvement
IT support
DNS
Root cause analysis
Account management

Full job description

THE ROLE

As a Lead IT Engineer, you will serve as the final escalation point for technical issues across our client base. You’ll work on the most complex incidents, assist in service design and delivery and act as the highest technical reference point for the service desk. This role is ideal for a senior engineer with strong all-round knowledge, excellent troubleshooting ability, and a proactive mindset for continuous improvement.

KEY RESPONSIBILITIES

- Act as the highest escalation point for technical incidents and service requests.

- Troubleshoot and resolve complex issues across infrastructure, networks, cloud, servers, firewalls, and endpoint management.

- Perform root cause analysis for recurring or critical issues and implement permanent fixes.

- Handle advanced onboarding, migrations, and client infrastructure projects where required.

- Support, guide and mentor all engineers on complex issues and personal development.

- Lead on difficult or high-priority client cases, maintaining calm under pressure.

- Assist with creating and maintaining internal knowledge base and documentation.

- Liaise with vendors and suppliers for support escalations and service issues.

- Communicate with clients clearly, particularly around complex technical issues, ensuring confidence and understanding.

- Support the Account Management team with technical insight when reviewing client environments.

EXPERIENCE AND SKILLS NEEDED

- 5+ years in IT support roles.

- Broad technical experience across Windows Server, Microsoft 365, networking (DNS, DHCP, routing), firewalls, cloud technologies, and backup solutions.

- Experience with RMM and PSA tools.

- Strong diagnostic, troubleshooting and decision-making skills.

- Calm, structured approach to problem-solving with a high attention to detail.

- Able to mentor others and contribute to the improvement of the overall service function.

- Relevant industry certifications (e.g. Microsoft, Cisco, CompTIA) are desirable.

WHAT WE OFFER

- Private healthcare
Access to private medical cover for faster treatment and peace of mind.

- 33 days holiday per annum, including bank holidays and your birthday off
Generous holiday allowance to help you rest, recharge and celebrate.

- Professional development plans
Structured plans to support your career growth and long-term goals.

- 8 hours of training per month
Dedicated time each month for learning, development, or certifications.

- Funded qualifications
We cover the cost of relevant professional qualifications to support your progression.

- Employee of the Quarter scheme, with the potential to win substantial prizes
Quarterly recognition programme to reward high performers.

- Company events and nights out
Regular team socials and celebrations throughout the year.

- Discounted gym membership
Stay active with discounted access to local gyms.

- Perkbox rewards account, providing a range of discounts
Nationwide perks and everyday savings through your Perkbox membership.

- Mental health support
Access to mental wellbeing resources and confidential support through our healthcare provider.

- Pension contribution
Company contributions to help you plan for the future.

- Free onsite parking
No daily parking stress, just pull up and walk in.

- Large, modern office with breakout room
A bright, spacious workspace with breakout areas for collaboration and downtime.

HOW TO APPLY

If you wish to apply for this role, please send your CV directly to [email protected].

Pay: From £45,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Employee discount
Employee mentoring programme
Free parking
Gym membership
On-site parking
Work from home

Work Location: In person

Quick apply

Refine Your Search

service desk jobs in lytham st. annes fy8

3rd Line Support Engineer

Administrator

Service Desk Analyst

Service Desk Manager

Customer Service Lead

Service Desk Assistant

Service Desk Analyst (2nd Line)

Part Time Office and Warehouse Assistant (20-25 Hours Per Week)

IT Support Apprentice

Receptionist

IT Support Engineer

Receptionist & Admin Assistant

1st line Service Desk Agent

Junior IS Support Analyst

IT Service Desk Analyst

Technical Coordinator

Receptionist/Administrator

IT Support Engineer

IT Support Technician

IT Operations/Support Technician

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