Functional skills Work, Jobs in M8 (with Salaries)

Patient Call Handler
The Functional Gut Group —Manchester
- £30,000 a year
- Overtime
- Customer service
- GP surgery experience
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
4d
Account Executive - Amazon
Holt Lloyd International Ltd —Stretford
- £27,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Social media management
- Data analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
System Analyst
ZIGUP —Huddersfield
- £35,000 - £42,000 a year
- Hybrid work
- Agile
- Communication skills
- Annual leave
- Employee discount
Quick apply
Patient Advsior
Optimax Clinics Limited —Manchester
- £26,436.80 a year
- Weekend availability
- Customer service
- Travel
- Patient care
- Health & wellbeing programme
- Annual leave
Quick apply
5d
B2B Operations Manager
Fanatics (International) Limited —Manchester
- ERP systems
- Microsoft Office
- Analysis skills
Quick apply
Maths/Functional Skills Instructor
3t —Manchester
- £40,000 - £45,000 a year
- Full-time
- Education
- Travel
- Organisational skills
- Employee discount
4d
Learning and Development Trainer
DCBL —Runcorn
- £30,000 a year
- Full-time
- English
- Microsoft Office
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
6d
Gaming Supervisor
The Rank Group —Manchester
- Weekend availability
- IT
- Leadership
Quick apply
CRM Functional Lead
mydentist —Radcliffe
- Hybrid work
- Free parking
- Employee assistance programme
Quick apply
Sales Coach
Barchester Healthcare —Manchester
- Sales
- Travel
Quick apply
Senior Product Designer
Street Group —Manchester
- £50,000 - £68,000 a year
- Full-time
- Hybrid work
- Work from home
- Flexible schedule
Quick apply
Community Wellbeing Practitioner
Company Shop Group —Bolton
- £31,250 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Business Development Executive
Service Innovation Group UK —Manchester
- £40,000 a year
- Full-time
- CRM software
- Sales
- Business development
- Annual leave
- Employee assistance programme
Quick apply
Scrum Master
Barclays —Knutsford
- Agile
Secondary Teacher Functional skills (SEN)
Birchwood children's services —Warrington
- £30,000 - £35,000 a year
- Full-time
- English
- Working with children
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
12d
SEN Teaching Assistant - (Thornycroft School - Oldham)
Horizon Care and Education Group —Oldham
- £22,195 a year
- School
- Employee discount
Quick apply
10d
Keyholder
Belstaff —Manchester
Quick apply
12d
Project Manager
K3 Advisory Group —Manchester
- £40,000 - £50,000 a year
- Hybrid work
- Organisational skills
- Agile
- IT
Quick apply
12d
Customer Success Manager
LIMA Networks LTD —Salford Quays
- £38,000 - £45,000 a year
- Full-time
Quick apply
Technical Project Manager
mydentist —Radcliffe
- Full-time
- Hybrid work
- Project management
- Agile
- IT
- Free parking
- Employee assistance programme
Quick apply
12d

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functional skills jobs near m8

Patient Call Handler

The Functional Gut Group
Manchester

Quick apply

Job details

Full-time | Fixed term contract
£30,000 a year
4 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Customer service
GP surgery experience
GCSE
Administrative experience
Organisational skills
Medical terminology
Communication skills
Time management
Office experience

Full job description

KEY RESPONSIBILITIES:

The Patient Call Handler is responsible for managing incoming and outgoing calls, providing patients with accurate information, and ensuring a high standard of customer service. The role supports the smooth operation of clinical services by effectively handling enquiries, booking appointments, and directing patients appropriately.

MAIN DUTIES AND RESPONSIBILITIES:

· Answer incoming calls from patients in a professional and empathetic manner

· Respond to patient enquiries, requests and concerns providing clear and accurate information

· Deliver a high standard of patient care and customer service at all times

· Handle sensitive situations with professionalism and discretion

· Manage challenging calls calmly and effectively

· Navigate high call volumes efficiently

· Escalate urgent or complex queries to the appropriate clinical or management team

Appointment Management and Patient Communication

· Book, amend, and cancel patient appointments in line with service procedures

· Prioritise urgent cases appropriately (following protocols)

· Provide clear information about services, opening times, and procedures

· Relay messages accurately to clinicians and staff

· Record call details and outcomes clearly within the patient records accurately

· Support general administrative tasks

· Follow practice protocols to identify urgent or emergency cases

· Escalate calls to clinicians when necessary

Confidentiality and Compliance

· Maintain strict patient confidentiality in line with GDPR

· Follow all policies relating to data protection and information governance

· Adhere to safeguarding and clinical safety procedures

QUALITICATIONS AND SKILLS REQUIRED:

· Previous experience in a call handling, customer service, or healthcare environment

· Excellent communication and listening skills

· Ability to remain calm under pressure

· Ability to multi-task, manage conflicting priorities &requests, and problem-solving skills

· Professional and polite telephone manner

· Strong ICT skills with experience of data inputting, using Microsoft packages and Patient Management systems

· Excellent organisational skills to meet the demands of the role, maintaining concentration and accuracy

· Ability to provide empathy and professionalism to all callers

· Previous experience in a GP practice or healthcare setting

· Understanding of medical terminology

· Customer service or qualification (desirable)

GENERAL:

· Willingness to work to all Policies and Procedures in place, including undertaking any mandatory training when necessary.

· Ability to work to any deadlines set, using own initiative or as part of a team.

· Flexibility to work occasional out of hours, travel both within and outside of the UK (all expenses will be covered), and assist with any ad-hoc duties that may be required for the Service needs.

· Willingness to undertake an Standard DBS check.

SALARY AND BENEFITS:

Salary: £30,000 per annum
Contract type: 12-month fixed term contract
Location: Manchester
Hours: 40 hours per week over 5 days (Monday to Friday)
Position is clinic based from 8am to 4.30pm daily
Annual Leave: 25 days starting from 1st March plus Bank Holidays
Overtime and TOIL available
Private Health Cover (following completion of the 6-month probationary period)
Employee pension scheme
Birthday day off
Access to EAP (Employee Assistance Programme)
Bike2work Scheme

Pay: £30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

functional skills jobs in m8

Patient Call Handler

Account Executive - Amazon

System Analyst

Patient Advsior

B2B Operations Manager

Maths/Functional Skills Instructor

Learning and Development Trainer

Gaming Supervisor

CRM Functional Lead

Sales Coach

Senior Product Designer

Community Wellbeing Practitioner

Business Development Executive

Scrum Master

Secondary Teacher Functional skills (SEN)

SEN Teaching Assistant - (Thornycroft School - Oldham)

Keyholder

Project Manager

Customer Success Manager

Technical Project Manager

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