Product manager

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product manager – marketing jobs near malvern

Spares and Marketing Co-Ordinator

MT Cold Storage Solutions
Malvern

Quick apply

Job details

Full-time
£26,000 - £28,000 a year
5 days ago

Benefits

Free parking
Casual dress
Sick pay
On-site parking

Qualifications

CRM software
Microsoft Office
Organisational skills
Communication skills
Marketing
Copywriting

Full job description

Role Purpose

The Spares and Marketing Coordinator will support the growth of UK Coldroom Spares by maintaining Zoho CRM, managing customer data, coordinating marketing activities and supporting the ongoing development of our e-commerce platform.

The role will act as the link between MTCSS, our external marketing provider and our sales team, ensuring enquiries, quotations, customer information and opportunities are accurately managed and followed through.

Key Responsibilities

Maintain and develop Zoho CRM.
Manage customer and prospect records.
Maintain data quality and accuracy.
Support CRM workflows and automation.
Proactively contact customers by telephone and email following enquiries and quotations to gather feedback, answer questions, identify opportunities and support the conversion of quotations into orders.
Gather customer feedback on quotations and service.
Maintain prospect and customer databases.
Support lead management activities.
Maintain and update the UK Coldroom Spares website.
Upload products, technical information and supporting documentation.
Maintain product descriptions and website content.
Act as the day-to-day contact for the external marketing provider.
Coordinate website updates, campaigns and marketing requirements.

Generic Responsibilities & Expected Standards:

Maintain a high standard of customer service and care within your area of responsibility.
Adhere to all company policies and procedures.
Ensure all work produced is of a high-quality standard and adheres to company standards or as directed by your line manager.
Maintain Health & Safety standards at all times, including following safe working practices.
Co-operate with the company on Health & Safety matters and not interfere with or misuse anything provided for health, safety, and welfare purposes.
Keep work areas clean and tidy. Report any defects in equipment provided for your work.
Follow the company’s Environmental Policy procedures relevant to your area.

Skills & Experience

Essential

Experience using CRM systems.
Experience maintaining customer databases.
Experience within e-commerce or website administration.
Strong organisational and administration skills.
Excellent communication skills.
Competent with Microsoft Office.

Desirable

Experience with Zoho CRM.
Experience working with external agencies or suppliers.

Key Behaviours

Organised and detail focused.
Proactive and self-motivated.
Strong communication skills.
Customer focused.
Commercially aware.
Able to manage multiple priorities.

Pay: £26,000.00-£28,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

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