customer experience coordinator Work, Jobs in manchester, gtm (with Salaries)

Helpdesk Coordinator - FTC 6 Months
OCS Group —Manchester
- Overtime
- Remote
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
7d
Customer Experience Coordinator
Johnson Controls —Manchester
- Full-time
- Customer service
- Communication skills
- Time management
- Free parking
- Annual leave
Office Coordinator
Bibby Financial Services —Salford
- £26,000 - £30,000 a year
- Full-time
- Organisational skills
- Financial services
- Gym membership
Quick apply
2d
Academy Experience Coordinator
mydentist —Manchester
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
5d
Operations Coordinator
Crown Oil —Bury
- £28,000 a year
- Microsoft Excel
- Communication skills
- Free parking
- Flexitime
Quick apply
5d
Service Coordinator
Johnson Controls —Manchester
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
FM Helpdesk Coordinator
Johnson Controls —Manchester
- Full-time
- Customer service
- Communication skills
- Time management
- Free parking
- Annual leave
Senior Customer Operations Coordinator
The Family Health Group —Salford
- £27,420 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
5d
Client Coordinator
Schawk UK Limited —Salford
- Microsoft Word
- Microsoft Outlook
- Organisational skills
Quick apply
Poetry Project Coordinator
Manchester Metropolitan University —Manchester
- £31,236 - £34,610 a year
- Hybrid work
- Customer service
- Project management
- University
- Life insurance
Admin Support Coordinator
The Floorbrite Group —Sale
- £13.45 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
2d
Transport Co-ordinator
EMR Group —Salford
- Full-time
- Customer service
- IT
- Annual leave
Quick apply
Assistant Library Experience Manager
The University of Manchester —Manchester
- £37,694 - £46,049 a year
- University
- IT
- Work from home
- Employee assistance programme
14d
Helpdesk Manager
Armstrong Building and Maintenance Limited —Heywood
- £37,500 - £40,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
1d
Customer Experience Coordinator
Creative Support —Stockport
- Up to £30,764.48 a year
- Part-time
- Customer service
- IT
Care Co ordinator/Admin
Voyage Care —Ardwick
- £27,651 a year
- Customer service
- Computer literacy
- Microsoft Office
- Employee discount
6d
Operations Supervisor
CitySprint —Salford
- £29,000 - £32,000 a year
- Full-time
- Supervising experience
- IT
- Leadership
- Annual leave
Quick apply
13d
Project Coordinator
Basecamp Teams —Stockport
- £28,000 - £30,000 a year
- Hospitality
- Salesforce
- Project management
Quick apply
1d
Student Services Coordinator
EF Education First —Manchester
- Full-time
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Life insurance
7d
Customer Service coordinator/Administrator
Huktra (UK) Ltd —Widnes
- £25,697 - £30,000 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Free parking
Quick apply
6d

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customer experience coordinator jobs near manchester, gtm

Helpdesk Coordinator - FTC 6 Months

OCS Group -
Manchester

Quick apply

Job details

Fixed term contract
7 days ago

Qualifications

Microsoft Excel
Customer service
Facilities management
Microsoft Office
Communication skills
Help desk

Full job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Days of Working: Monday to Friday - 8.00am - 17.00pm

Contract Type: 6 Month Fixed Term Contract

We are currently seeking an enthusiastic and highly organized Helpdesk Coordinator to provide excellent support to both our internal and external customers through the OCS Helpdesk. In this role, you will manage a high volume of transactions using various communication methods, such as telephony and web traffic, for a facilities management Helpdesk using a Computer Aided Facilities Management (CAFM) system. This role involves taking full ownership of resolving customer queries from start to finish, ensuring adherence to SLAs and KPIs. As a Helpdesk Coordinator, you must be self-motivated, able to work under pressure and on your own initiative and have excellent communication skills.

Responsibilities:

To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.
Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.
Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
Coordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.
Updating the database of quotations, engineering overtime and statutory compliance certification, where requested.

Requirements:

Right to work in the UK
Proficient in Microsoft Office/Excel.
Helpdesk experience within a Facilities Management environment is desirable
Previous experience in a Administration environment is essential and managing a CAFM system is an advantage.
Excellent customer service track record, written and verbal communication skills.
Good attention to detail and level of accuracy.
Exceptional telephone etiquettes
Excellent organisation and planning skills.

Qualities:

Customer-focused
High degree of accuracy
Team player
Ability to work under pressure
Positive attitude and problem-solving skills
Commitment to achieving results

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Quick apply

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customer experience coordinator jobs in manchester, gtm

Helpdesk Coordinator - FTC 6 Months