Rider Support Representative
Deliveroo —Manchester
- Weekend availability
- Customer service
- English
- Analysis skills
- Flexible schedule
Rider Support Representative - Payments
Deliveroo —Manchester
- Weekend availability
- English
- Case management
- Communication skills
- Flexible schedule
Assistant Manager
B Kitchen —Manchester
- £13.21 - £15.00 an hour
- Weekend availability
- Hospitality
- Management
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
8d
Domino's E-bike Delivery Rider
Domino's —Manchester
- £8.00 - £12.71 an hour
- Weekend availability
- Customer service
- Employee discount
- Flexible schedule
13d
Domino’s Cyclist Delivery Rider
Domino's —Stockport
- £8.00 - £12.71 an hour
- Weekend availability
- Customer service
- Employee discount
- Flexible schedule
11d
Moped Delivery Rider
Domino's —Manchester
- £10.85 - £12.71 an hour
- Weekend availability
- Paid training
- Annual leave
13d
Warehouse Supervisor - Manchester
Deliveroo —Manchester
- £14.30 an hour
- Weekend availability
- Hospitality
- Leadership
- Employee discount
Team Leader - Manchester
Deliveroo —Manchester
- £14.30 an hour
- Full-time
- Hospitality
- English
- Leadership
Customer Service Executive - Part Time
Zego —Halifax
- Weekends only
- Hybrid work
Quick apply
E-Bike Delivery Cyclist (Rider own bike)
Domino's —Manchester
- £8.00 - £12.71 an hour
- Weekend availability
- Paid training
- Annual leave
13d
Senior Learning & Development Specialist
Deliveroo —Manchester
- Full-time
- Sales
- Project management
Customer Service Representative (German-speaking)
Via —Manchester
- £14.75 an hour
- Night shift
- Remote
- English
- Communication skills
- Work from home
Quick apply
Casual Sales Assistant
Evans Cycles —St Helens
- Part-time
- Communication skills
Quick apply
Customer Service Agent (Italian Speaking) - Inbound B2B
Deliveroo —Manchester
- £27,700 a year
- Weekend availability
- CRM software
- English
- Communication skills
- Life insurance
Project Manager
Rider Levett Bucknall —Manchester
- Full-time
- Hybrid work
- Travel
- Contracts
- Gym membership
Quick apply
Production Manager (Music)
Factory International —Manchester
- £40,000 a year
- Weekend availability
- AutoCAD
- Microsoft Excel
- CAD
Supervisor Cycle Technician
Evans Cycles —Manchester
- Weekend availability
- Customer service
- Employee discount
Quick apply
10d
New Partner Experience Advisor - Italian Speaking
Deliveroo —Manchester
- £27,700 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Salesforce
Account Manager (Small, Medium Business)
Deliveroo —Manchester
- £29,300 a year
- Full-time
- Hybrid work
- In-person
- Phone etiquette
- Restaurant
Lead Paralympic WCP Coach
British Cycling —Manchester
- Up to £55,000 a year
- Full-time
- Leadership

I want to receive the latest job alerts for rider support in manchester, gtm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Rider Support Representative

Deliveroo -
Manchester

Apply Now

Job details

Full-time

Benefits

Flexible schedule

Qualifications

Live chat
French
Customer service
English
Analysis skills
Zendesk
Case management
Organisational skills
Italian
Communication skills
Dutch

Full job description

Rider Services Representative

Location: Manchester, UK - Hybrid (3 days in office)

Working pattern: 9.30am - 5.30pm; Wednesday - Sunday

Languages: English (required); French, Italian, or Dutch (highly desirable)

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Rider Services Centre team supports Deliveroo’s riders —delivering thoughtful, efficient, and empathetic service at every interaction. Whether solving live issues, building proactive support experiences, or driving continuous improvement through data and insights, we are champions of service excellence across our entire marketplace. If you care deeply about people and love making things better—this is the place for you.

What You’ll Be Doing

We’re looking for a Rider Services Specialist to join our Rider Services Center team, working at the forefront of complex and high-impact cases to help riders get out on the road and support them once they're there.

Here’s what your day-to-day might look like:

Investigate and resolve complex rider queries by collaborating with internal teams and external stakeholders to deliver fair, consistent outcomes.
Conduct objective reviews of Supplier Agreement terminations, ensuring all decisions are highly accurate, fair, and well-documented.
Deliver empathetic, high-quality written communication to riders via email, translating complex operational decisions into clear responses.
Meet defined service level agreements (SLAs) and productivity targets while maintaining a rigorous focus on data accuracy and quality.
Partner with cross-functional teams across the Rider Services Center to continuously improve and standardise the rider support experience.
Adapt to changing business needs by supporting ad hoc operational initiatives and projects across the wider department.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

Proven experience in an email or chat-based customer service environment, ideally handling complex case management or escalations.
Excellent communication skills, with full proficiency in written and spoken English (fluency in French, Italian, or Dutch is a major plus).
Strong analytical capability, including comfort navigating data and using tools like Excel or Google Sheets to drive decisions.
Demonstrated problem-solving agility, with a proven ability to make fair, resourceful choices when faced with ambiguous information.
Exceptional organizational and prioritization skills, with a track record of meeting tight KPIs in a fast-paced environment.
Flexibility to work a weekend schedule, including providing Bank Holiday coverage in line with marketplace demand.
Experience using CRM platforms like Zendesk is a plus, but not required.

Why Join Us?

At Deliveroo, customer care is central to how we build trust across our marketplace. You’ll work in a fast-paced, global environment where service excellence drives real impact.

Make a visible impact every day: Your work directly improves outcomes for customers, riders and restaurant partners.
Grow through ownership: Take responsibility for complex cases and help shape improvements to how we operate.
Develop deep operational expertise: Work across teams and markets to build strong regulatory and service knowledge.
Deliver together in an inclusive culture: Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine — our interview typically includes 3–4 stages. Learn more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you

Apply Now

Refine Your Search

rider support jobs in manchester, gtm

Rider Support Representative

Rider Support Representative - Payments

Assistant Manager

Domino's E-bike Delivery Rider

Domino’s Cyclist Delivery Rider

Moped Delivery Rider

Warehouse Supervisor - Manchester

Team Leader - Manchester

Customer Service Executive - Part Time

E-Bike Delivery Cyclist (Rider own bike)

Senior Learning & Development Specialist

Customer Service Representative (German-speaking)

Casual Sales Assistant

Customer Service Agent (Italian Speaking) - Inbound B2B

Project Manager

Production Manager (Music)

Supervisor Cycle Technician

New Partner Experience Advisor - Italian Speaking

Account Manager (Small, Medium Business)

Lead Paralympic WCP Coach

I want to receive the latest job alerts for rider support in manchester, gtm

Related Searches

Explore jobs in more locations

Rider Services Representative

What You’ll Be Doing

What You’ll Need to Thrive

Why Join Us?

Our Global Structure

Diversity, Equity and Inclusion

Jobseeker tools

Employer Tools

Browse

Stay Connected