Job Title: Dental Receptionist - Dental Practice
Company: Smile Clinic Group
Job Location: Staffa Lodge Smile Clinic
Employment Type: Full-time - Temporary contract to cover holidays/long term sick with potential to become permanent
Monday - Friday, 8 hours per day (flexible)
Staffa Lodge Smile Clinic is part of Smile Clinic Group, a multi-award winning group of Dental Practices. It is a busy practice located in Ipswich.
Join Our Team at Smile Clinic Group!
We are looking for a Dental Receptionist with an approachable nature, excellent communication skills and great organisational skills. You will be required to attend to patients on the phone and in person, co-ordinate and organise appointments and administration to facilitate the efficient running of the dental practice. Your role will include reassuring nervous patients, making conversation with patients and making them feel welcome, keeping the reception area clean and tidy, keeping the clinicians' diaries as full as possible, dealing with electronic and paper forms and referrals and confirming patient appointments. You will be reporting to the Practice Manager.
This role requires someone who can start immediately and quickly adapt to a fast-paced environment.
Main Job Tasks, Duties and Responsibilities
- greet patients
- register new patients according to established practice protocols
- assist patients to complete all necessary forms and documentation
- verify and update patient information
- inform patients of dental practice procedures and policy
- move patients through appointments as scheduled
- enter all relevant patient information into data system
- maintain and manage patient records in compliance with privacy and security regulations
- answer and manage incoming calls
- respond and comply to requests for information
- schedule patient appointments
- confirm upcoming appointments and recalls according to practice protocol
- check daily appointment schedule
- arrange patient charts for next day appointments
- fill in cancellations and no-shows
- organise referrals to other specialists
- dispatch lab work appropriately
- collect and receipt payments from patients at time of treatment
- inform patients of financial treatment plan options
- arrange payment schedule with patients
- prepare and mail billing statements
- prepare claim forms for dental insurance
- arrange supporting documents for insurance claims
- sort and distribute incoming and outgoing post
- monitor and maintain inventory of dental office supplies
- update patient education materials
- maintain a professional reception area
- safeguard patient privacy and confidentiality
Education and Experience
- general education degree or high school diploma
- knowledge of dental terminology, procedures and diagnosis
- knowledge of computer and relevant software applications
- knowledge of general administrative and clerical procedures
- working knowledge of dental insurance
- experience using Software of Excellence
Key Competencies and Skills
- healthcare reception skills, ideally in dentistry
- computer/IT skills
- communication skills
- information collection and management
- planning and organizing
- accuracy
- customer service skills
- team work
- initiative
- adaptability
- confidentiality
About Us:
Smile Clinic Group is a multi award-winning family of modern and innovative dental practices located across the UK. Committed to delivering exceptional dentistry, we pride ourselves on our dedication to providing inspirational care in a supportive and nurturing environment. Our highly trained team works collaboratively to ensure the best possible outcomes for our patients, making us a cornerstone of dental excellence in our communities.
Key Benefits:
- Competitive salary with rapid growth potential
- Bonuses tied to clear KPIs for achieving targets
- Opportunity to work alongside a friendly and professional world-class team
- Annual training provided to all staff
- Ongoing support for personal and professional development
- Career advancement opportunities within our expanding organisation
- Substantial discounts on dental treatments for yourself
Why Choose Smile Clinic Group?
- Excellent team support from highly skilled professionals
- In-house training and growth opportunities
- All core CPD covered with Dentistry CPD
- Career progression pathways and opportunities for role diversification
- Access to Smile Perks, including:
- Education & Training: Free CPD and free training for our staff (examples inc Hands on courses, Implant training, Communication and Leadership training)
- Financial Discounts: Discounts on dental treatments for you
- Social & Team: Regular socials and team-building activities in a fun and energetic environment
- Equipment: State-of-the-art tools and technologies including ITero Scanners, CBCT Scanners, DSLR Cameras, and more
- Services Provided: A comprehensive range of dental services including Cosmetic Dentistry, Invisalign, Dental Implants, Tooth Whitening, Hygiene Services, Smile Makeovers, Facial Aesthetics, Orthodontics, Veneers, Composite Bonding, and Specialist Services
Join Our Award - Winning Team Today!
If you're looking for a fulfilling career in dentistry with a dynamic and forward-thinking organisation, Smile Clinic Group could be the perfect fit for you. Apply now and embark on a journey of professional growth and personal satisfaction with us. We look forward to welcoming you to our team!
Job Types: Full-time, Temporary
Pay: £12.21-£14.00 per hour
Benefits:
- Company events
- Transport links
Experience:
- Dental Reception: 1 year (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
