Job title: Lead Technician
Join our team as a Lead Technician/Workshop Controller at our Rugby branch and build your career with Douglass Motors!
Since 1973, Douglass Motors has been driven by passion. What started as a one-man mobile service operating from a Series 1 Land Rover has grown into a respected, family-run business known for excellence in Land Rover and 4x4 vehicles — while also providing expert care across all makes of cars and vans.
Today, we’re proud to be a trusted local name built on family values, teamwork, and exceptional service.
Now, we’re looking for a skilled Automotive Technician to join our friendly, supportive Service Team.
If you’re looking for a role where your expertise is valued, your development is supported, and no two days are the same — this could be the opportunity you’ve been waiting for.
Roles & responsibilities:
Team Leadership and Supervision
- Supervise and coordinate the work of automotive technicians (e.g. assigning jobs based on skill levels and workload)
- Train new hires on shop procedures, safety protocols, and manufacturer-specific repair techniques
- Provide feedback and address issues
- Foster a productive team environment, resolving conflicts and motivating staff to meet deadlines
Workflow and Operations Management
- Prioritize repair jobs to optimize bay usage and minimize vehicle turnaround time
- Monitor workflow to ensure repairs are completed on time and within estimated hours
- Coordinate with the Service team to order and track necessary parts and components
- Oversee shop maintenance, including tool calibration, equipment upkeep, and inventory management
Quality Control and Technical Oversight
- Inspect completed repairs (when appropriate) for accuracy, compliance with industry standards and manufacturer specifications
- Diagnose complex issues when technicians need assistance, using diagnostic tools and software
- Ensure all work adheres to warranty requirements, emissions standards, and safety regulations
- Review and approve repair orders, estimates, and invoices for technical accuracy before customer delivery.
Customer and Administrative Duties
- Ensure adequate communication is sustained between the workshop and Service team regarding repair progress, additional findings, and recommendations
- Offer appropriate resolutions for any customer complaints related to repair quality or delays
- Oversee the correct use of documentation e.g. service books/sheets
Safety and Compliance
- Enforce safety protocols, including proper use of PPE and hazardous material handling
- Oversee the correct process of waste disposal for oils and fluids
- Stay updated on industry changes, such as new vehicle technologies
What We’re Looking For
- A qualified Automotive Technician (minimum Level 3)
- MOT testing ability preferred but not essential
- Hybrid & Electric Vehicle experience & qualifications preferred but not essential
- Land Rover / 4x4 experience preferred but not essential
- Full UK driving licence
- Strong diagnostic and problem-solving skills
- Confidence using modern diagnostic systems and workshop technology
- A team-focused attitude with great communication skills
Most importantly, we’re looking for someone who takes pride in their work and enjoys being part of a professional, supportive team.
Why Join Douglass Motors? - Variety Every Day
From specialist Land Rovers to everyday cars and vans — your work will stay interesting and challenging.
Cutting-Edge Equipment. - We invest in dealer-level diagnostics and full technical support to help you solve problems efficiently and confidently.
Real Career Development. - Access funded training including:
- MOT Testing
- Hybrid & Electric Vehicle qualifications
- Air Conditioning certification
- Ongoing technical courses
Supportive, Family-Run Culture.
You’re not just a number here. We value your skills, your input, and your contribution.
Great Perks
- Competitive staff discounts
- On-site parking
- A stable, respected local business with over 50 years of heritage
Ready to Take the Next Step?
If you’re passionate about vehicles, thrive on solving technical challenges, and want to work somewhere that genuinely values your expertise — we’d love to hear from you.
Apply today and start the next chapter of your career with Douglass Motors.
Job Types: Full-time, Permanent
Pay: £40,000.00-£45,000.00 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
Education:
- GCSE or equivalent (preferred)
Experience:
- Vehicle Technician: 5 years (required)
- MOT testing: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
- Level 3 in Motor Vehicle Repair and Maintenance (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
