AutoProtect Group have an exciting opportunity for a dedicated Accounts Analyst to join our department in Harlow, Essex.
The Accounts Analyst supports the Central Support Unit Department by handling accounts receivable tasks, premium funding administration, dealer account queries, and escalated customer issues. Working closely with customers, dealers, premium funding providers, and internal teams, the role helps ensure new agreements are processed correctly, premiums are collected and allocated accurately, and queries are resolved efficiently.
Here at AutoProtect Group we’re proud to employ great colleagues who are passionate about their roles. We recognise everyone has different needs, considerations and aspirations and if you think you could be the right person for this role then please see below details.
Pay & hours:
- Salary: £ 27,000 per annum
- Working hours: 35 hours per week, Monday to Friday 9am-5pm
The Role
What You’ll Do
- Manage all Premium Funding queries/enquiries
- Manage Premium Funding and Non-Premium Funding cancellation process
- Debtors Statement (Statement of accounts and copy of invoices, Remittances for direct debit)
- Research and respond to accounts receivable enquiries in a timely manner
- Dealing with customer queries on telephone / via email / ticketing system
- Ensure SLA’s are continually met with optimum levels of quality and service delivery both oral and written
- Any clerical/administration tasks which may be required to support the management team
- Work with external stakeholders to understand the issue with the service, function or the product provided
- Administration support to Sales agents/Dealers
- Dealer setup and upkeep of product configuration
- Liaise with the Head of the Finance Department to gather and upskill own system knowledge base to improve the handling of the support tickets and provide solutions for all clients
- Ensure that proposed business processes are in line with best practises from an insurance and financial perspective
- Provide professional corporate image to all company contacts
- Credit checks using Equifax and Lexus-Nexus systems
- Other reasonable duties as required
What you’ll bring:
Skills and competencies
- Excellent customer service skills.
- Able to adapt to situations and learn new tasks quickly.
- Organisation and Planning skills: Highly organised and able to prioritise work to meet deadlines.
- Excellent written and verbal communication skills.
- Excellent numeracy and analytical skills.
- Able to use sound logic, critical thinking and commercial business awareness to analyse information.
Essential:
- Proficiency in MS Office (Excel, Word).
- Highly numerate and articulate both Verbally and Written
Who We Are
AutoProtect Group supplies value-added insurance products and warranties to the consumer market via our retail partners at dealerships and brokers across the UK and Europe. We are a trusted partner across the automotive industry. Since 2004 we've built relationships and developed partnerships with premier manufacturers, a substantial cohort of the AM Top 200, and more than 3,000 independent vehicle retailers.
Our Culture
Our culture is a feeling shared by everyone who works within AutoProtect Group. Think of it as our DNA, or the environment we work in. Our purpose and values both help us create our culture.
Our purpose, values and culture set our direction for being the best: for our partners, our clients and customers, for you, and for every member of the AutoProtect Group family.
Our Company Benefits for our employees: When you join us, you'll have access to a comprehensive benefits package including:
- Annual leave entitlement of 25 days (plus bank holidays)
- Cycle to work scheme
- Discounted App for saving money for shopping, days out, holidays, gym discount etc
- Life assurance – X4 of your basic annual salary
- Company events: Sports day, Christmas party, charity bake sales and pizza Thursdays
- EAP Programme: Access to BEN and Health Assured
- Mental health first aiders / first aiders
- Smart Tech salary sacrifice - giving you access to the latest laptops, tablets, and smartphones in a tax-efficient way – helping you stay connected and productive both at work and home.
- Pension contribution from employer
- The Pit Stop Rewards: Store discounts, health and wellbeing, access to free HelloFresh recipes and fitness videos
- Refer a friend scheme
- Free parking
Our Vision and Values
We put our colleagues first and promote a culture of growth, ambition and development where anything is possible and we shine a light on good work, rewarding those who live and breathe our values.
Stronger Together: One Family
Respectful: Every Interaction Matters
Bold: The courage to do what’s rights
Agile: Embrace change and use initiative
Make it Happen: Own it with pride
This is an exciting time to join here at AutoProtect if you feel like you are ready for the challenge, hit apply today! We look forward to reading your application.
Next Steps of the recruitment process
- Submit your CV
- If shortlisted, you will receive a pre-screening call (15-20 mins) from to discuss the role in further details and for us to find out more about you and your work experience.
Lastly, we wish you best of luck with your application.
Pay: £27,000.00 per year
Benefits:
- Company events
- Cycle to work scheme
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
Ability to commute/relocate:
- Harlow CM19: reliably commute or plan to relocate before starting work (required)
Experience:
- Microsoft Office: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
