Product owner customer Work, Jobs in Mendlesham, Sfk (with Salaries)

Product Owner - Customer
Fred. Olsen —Ipswich
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Agile
- Leadership
- Work from home
- Employee discount
13d
Technical Product Owner - Integrations 12 months FTC (hybrid 50/50)
Greene King Corporate - BRA_001 —Bury St. Edmunds
- Full-time
- Hybrid work
- APIs
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Product Manager
AXA —Ipswich
- Product management
- Agile
- Communication skills
2d
Product Manager
AXA UK —Ipswich
- Product management
- Agile
- Communication skills
- Annual leave
2d
Business Analyst
ITA Group Inc —Ipswich
- Customer service
- Microsoft Office
- SQL
Quick apply
Network Design and Test Professional
BT Group —Ipswich
- Project management
- Agile
- Communication skills
- Annual leave
- Employee discount
4d
Lead Systems Developer
BUUK Infrastructure —Bury St. Edmunds
- Azure
- Customer service
- System design
4d
Field Sales Consultant
Bionic Services Ltd —Ipswich
- Full-time
- Sales
- Business development
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Veterinary Receptionist - Full Time / Part Time - Ipswich
Ipswich Veterinary Centre —Ipswich
- Part-time
- Customer service
- Administrative experience
- Driving
- Free parking
- Annual leave
Quick apply
6d
Cleaning Operative
Fresh and Clean Services Ltd —Ipswich
- £13 an hour
- Part-time
- Customer service
- Hotel
- In-person
Quick apply

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Product Owner - Customer

Fred. Olsen -
Ipswich

Apply Now

Job details

Permanent | Full-time
£55,000 - £65,000 a year
13 days ago

Benefits

Work from home
Private medical insurance
Employee discount

Qualifications

Agile
Leadership

Full job description

Category:

Vacancy Type:

Permanent

Full Time

Salary:

£55,000 - £65,000 Per Annum

Closing Date:

Mon, Jul 13, 2026

Location:

Ipswich

Benefits:

BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our Boost Benefits scheme

Fred. Olsen Cruise Lines is a family-run business that has been offering exceptional cruise experiences for over 170 years. With a fleet of ships that provide intimate, friendly, and immersive voyages, we are committed to delivering world-class service with a personal touch. Join us and be part of a proud heritage that is all about making lasting memories for our guests.

We are seeking an experienced and passionate Product Owner for Customer Systems to lead the vision, strategy, and delivery of our Customer technology products, including CRM, Contact Centre and Customer Insight platforms. You will work closely with teams across marketing, sales, and customer operations to ensure our systems support business objectives and enhance guest experiences. This is a key role that acts as the bridge between business needs, technical capabilities, and customer insights.

Please note that this is a full-time, permanent position based at our head office, Fred. Olsen House, White House Road, Ipswich, IP1 5LL. The role is Monday to Friday, 9am-5pm, with flexibility to work between 8am and 6pm as part of a 35-hour week. The successful candidate will also have the option to work from home two days per week.

Responsibilities:

Develop and communicate a clear product vision and roadmap that supports business goals and delivers exceptional guest experiences.
Align customer system strategies with wider organisational roadmaps and priorities.
Own and manage the Customer roadmap, capturing relevant information to size and cost roadmap initiatives.
Maintain a prioritised product backlog to ensure development focus is driven by business value.
Collaborate with stakeholders to gather detailed business requirements.
Ensure all development items are clear, actionable and deliver intended outcomes.
Work closely with internal and external development teams to ensure requirements are fully understood and implemented correctly.
Manage the acceptance of user stories and epics, ensuring they meet agreed business and customer outcomes.
Oversee validation and testing to ensure product features meet business acceptance criteria.

Skills & Experience:

Proven experience as a Product Owner or similar role, ideally focused on Customer platforms.
Strong understanding of CRM platforms, call centre technology, and customer insight systems.
Experience working in Agile environments and product-oriented delivery models.Strong understanding of customer needs, with a passion for delivering exceptional customer experience within the Travel or Cruise sector.
Demonstrated leadership qualities, with the ability to motivate and guide teams.

If you are motivated by creating exceptional digital customer experiences and want to lead meaningful product innovation, we would love to hear from you.

Fred. Olsen Cruise Lines offer a wide range of benefits including AXA medical, Life Assurance, enhanced maternity and paternity pay, discounted holidays and cruises, plus retail discounts and cash back incentives through our Boost Benefits scheme. Attached to this advert you will find a full job description.

Our Values:

We are caring - “We trust and care for each other, our guests and our environment”

We are positive - “We live and share a positive attitude”

We are real - “We are always ourselves and respect others”

We are a team - “We are more than a team; we are a family”

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.

Apply Now

Refine Your Search

product owner customer jobs in mendlesham, sfk

Product Owner - Customer

Technical Product Owner - Integrations 12 months FTC (hybrid 50/50)

Product Manager

Product Manager

Business Analyst

Network Design and Test Professional

Lead Systems Developer

Field Sales Consultant

Veterinary Receptionist - Full Time / Part Time - Ipswich

Cleaning Operative

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