Call centre Work, Jobs in Milton Keynes, Bkm (with Salaries)

Contact Centre Advisor (Night Shift)
Ostara Systems —Milton Keynes
- £21,000 - £23,000 a year
- Night shift
- Microsoft Excel
- Customer service
- English
Contact Centre Agent
The Professional Fundraiser —Hitchin
- £13.45 an hour
- Overtime
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
EXPERIENCED ENGLISH-Speaking Market Research Telephone Interviewers
Ronin International —Milton Keynes
- From £14.25 an hour
- Full-time
- Remote
- Computer literacy
- Data analysis skills
- No experience needed
- Annual leave
- Flexible schedule
Quick apply
8d
Call Centre Agent - Fundraising
DTV Optimise Ltd —Bedford
- From £26,520 a year
- 8 hour shift
- Customer service
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
7d
Collections Specialist
BSI —Milton Keynes
- £28,050 - £33,000 a year
- Hybrid work
- Microsoft Excel
- ERP systems
- Communication skills
- Annual leave
- Bereavement leave
8d
Sales Development Representative
Intricall Limited —Milton Keynes
- £26,000 - £36,000 a year
- Full-time
- English
- In-person
- Phone etiquette
- Free parking
- Annual leave
Quick apply
Telephone Sales Executive
Raja Pack UK —Bedford
- £28,000 - £30,000 a year
- Full-time
- Sales
- Salesforce
- In-person
- Free parking
Quick apply
Contact Centre Advisor
Butlin's —Hemel Hempstead
- Full-time
- Customer service
- Computer skills
- Communication skills
14d
Customer Service Assistant
Specsavers —Banbury
- Up to £12.91 an hour
- Part-time
- Customer service
- Front desk
- Employee discount
- Sick pay
3h
Call Handler
EMED Group —Banbury
- £12.71 an hour
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Telemarketing & appointment setter (Part Time)
AWS Tel Sec Ltd —Luton
- £15 an hour
- Part-time
- Microsoft Excel
- Salesforce
- AWS
Quick apply
Trolley Collector (Airport)
Wanzl —Luton
- £13.45 an hour
- Full-time
- Analysis skills
- In-person
- Communication skills
- Employee discount
Quick apply
19h
Call Handler/Patient Navigator
Lea Vale Medical Group —Luton
- £13.16 an hour
- Part-time
- Customer service
- Computer literacy
- English
- Free parking
- Store discount
Quick apply
8d
Contact Centre Agent
UCFS Europe Company —Biggleswade
- Customer service
- English
- Microsoft Office
Quick apply
Service Desk Analyst
Sysco —Hemel Hempstead
- Full-time
- Bilingual
- Customer service
- English
Customer Service Representative
KRD Catering Equipment —Northampton
- £13 an hour
- Full-time
- Bilingual
- Customer service
- English
- Free parking
- Store discount
Quick apply
13d
Call Handler
United Infrastructure —Thame
- Full-time
- Microsoft Outlook
- Customer service
- Communication skills
Quick apply
Outbound Caller
Kramp GmbH —Biggleswade
- Sales
- Microsoft Office
- Organisational skills
4d
Field Sales Representative
Intricall Limited —Milton Keynes
- £32,000 - £80,000 a year
- Full-time
- Sales
- English
- In-person
- Free parking
- Annual leave
Quick apply
Telesales Executive
SUEZ —Luton
- £34,073 a year
- Full-time
- Sales
- IT

I want to receive the latest job alerts for call centre in milton keynes, bkm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Contact Centre Advisor (Night Shift)

Ostara Systems -
Milton Keynes

Apply Now

Job details

£21,000 - £23,000 a year

Benefits

Company pension

Qualifications

Microsoft Excel
Customer service
GCSE
English
Organisational skills
IT
Communication skills

Full job description

An excellent opportunity has arisen for a Contact Centre Advisor to join a leading company within the Maintenance and Facilities Management environment.

We are looking for a performance-driven candidate with effective communication skills to be at the start of the Customers journey, using their excellent customer service skills to identify the caller's requirements at their point of initial contact. Our advisors are pivotal in making it the best and easiest customer experience, exhibiting the company values at all times.

As an advisor you will work in an engaging environment supported by leaders who have your personal development at heart helping you become the best version of yourself, they work hard however in return we also strive to acknowledge and recognise their teams for going over and above in their day to day duties.

The ideal candidate must be able to deliver support via the telephone in the following key areas:

Support to Maintenance Contractors and Customers using a proprietary software system.

Deal with customer calls, managing their expectations and resolving any issues they report ensuring a right first-time resolution

Manage their own work flow and administrative tasks in line with client SLAs Maintain up to date records in the proprietary software system, enabling accurate management information to be available for reporting and accounting purposes.

Communicate both internally and externally with emphasis on a pro-active service delivery

To take ownership and responsibility for all enquiries presented to the Contact Centre, identifying customers needs and using appropriate questioning and listening skills to identify and offer appropriate solutions.

Ensure a seamless customer journey by providing accurate information and guidance to all customers and liaising with relevant departments.

To actively promote and act as an Ambassador for the services which our clients represent.

To ensure that all computerised systems are used effectively and efficiently to help process customer enquiries, accurately maintaining records ensuring all processes and DPA legislation is adhered to at all times.

To establish, develop and maintain great working relationships with all work colleagues to ensure a one team approach to the delivery of the performance standards and business objectives for the Contact Centre.

Be an active contributor and work collaboratively with key departments by providing insight and ideas on improving our Customer experience.

Take proactive steps to positively impact Contact Centre targets & measures. With drive and passion, you will strive to meet department standards on a day to day basis with your customer always in mind.

To ensure a clear knowledge and understanding of team objectives and priorities

Key Experience, Knowledge & Skills:

Knowledge of office applications including Word and Excel

Strong verbal and written communication skills within a professional environment 2 years or more experience working in a customer service environment

Ability to read and understand technical documentation

Effective in ensuring the customer is at the forefront of all we do

Demonstrate a strong commitment to customer service in all activities

Demonstrate a desire to learn and succeed in a service environment

Excellent problem-solving skills

Excellent communication & Influencing skills

Experience of working a nightshift.

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 10 days, please assume you have been unsuccessful on this occasion.

If you feel you match the required criteria we are looking for, then please do not hesitate in applying for the role.

Requirements

5 GCSE passes at grade C or above or equivalent including English and Maths
Excellent communications skills
Exceptional attention to detail
Strong Organisational skills

Benefits

The role offers a comprehensive benefits package, including pension, healthcare and death in service following successful completion of a probation period.

Shift Pattern

4 days on, 4 days off rota.

8.30pm 7.30am

The Helpdesk is 24/7 and so Bank Holiday working is required.

Apply Now

Refine Your Search

call centre jobs in milton keynes, bkm

Contact Centre Advisor (Night Shift)

Contact Centre Agent

EXPERIENCED ENGLISH-Speaking Market Research Telephone Interviewers

Call Centre Agent - Fundraising

Collections Specialist

Sales Development Representative

Telephone Sales Executive

Contact Centre Advisor

Customer Service Assistant

Call Handler

Telemarketing & appointment setter (Part Time)

Trolley Collector (Airport)

Call Handler/Patient Navigator

Contact Centre Agent

Service Desk Analyst

Customer Service Representative

Call Handler

Outbound Caller

Field Sales Representative

Telesales Executive

I want to receive the latest job alerts for call centre in milton keynes, bkm

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected