Management occupations Work, Jobs in Milton Keynes, Bkm (with Salaries)

Customer Service Manager
Berkeley Group —Milton Keynes
- Customer service
- Leadership
- Annual leave
Quick apply
Resident Services Manager
Allsop Letting & Management —Bedford
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Maintenance
- In-person
- Health & wellbeing programme
- Work from home
Quick apply
2d
Quality Lead
Change Grow Live —Kettering
- £36,101.10 - £38,114.53 a year
- Remote
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Specialist Supported Housing Officer
BRC Jobs —Northampton
- £14.36 an hour
- Full-time
- Travel
- Communication skills
- Time management
Quick apply
9d
Criminal Justice Recovery Coordinator
Change Grow Live —Kettering
- £28,557.79 - £32,802.41 a year
- IT
- Time management
- Employee discount
- Referral programme
2d
Event Staff
Eastern Touch Events LTD —Luton
- Part-time
- Driving
- Travel
- Organisational skills
Quick apply
ACCOUNTING TECHNICIAN
U.S. Air Forces, Europe —Croughton
- £17.80 an hour
- Part-time
- Travel
- Accounting
- In-person
3d
Private Sector Housing Officer -Single Family Dwelling
Luton Borough Council —Luton
- £36,363 - £41,771 a year
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
- Relocation assistance
- Annual leave
6d
Assistant Site Manager
Taylor Wimpey —Hemel Hempstead
- First Aid Certification
- Construction
- Annual leave
- Employee discount
2d
Cook - Longlands Care Home
West Northamptonshire Council —Daventry
- £13.52 - £13.73 an hour
- Weekend availability
- Cooking
- Time management
CHILD AND YOUTH PROGRAM ASSISTANT (ENTRY LEVEL)
U.S. Air Forces, Europe —Croughton
- £18.70 - £21.53 an hour
- Full-time
- No experience needed
- English
- Travel
- Employee discount

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Resident Services Manager
Allsop Letting & Management —Bedford
Full UK driving licence and access to own vehicle is essential. This is a full-time role which is based predominately on 2/3 sites and from home, with a regular…
£28,000 - £32,000 a year
Quick apply
2d
Centre Manager SYDNI Centre
The SYDNI Centre —Leamington Spa
Work in partnership with Trustees to realise our vision that the centre is a welcoming vibrant and safe facility for the benefit of local residents.
£42,000 a year
Quick apply

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management occupations jobs near milton keynes, bkm

Customer Service Manager

Berkeley Group -
Milton Keynes

Quick apply

Job details

Permanent

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Customer service
Leadership

Full job description

Description

Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We revive underused land, creating welcoming, sustainable and nature-rich places where communities thrive and where people of all ages and backgrounds enjoy a great quality of life.

We specialise in long-term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all our stakeholders.

Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.

What you'll be doing

Actively promote and adhere to the Berkeley Group Vision 2030 commitments.
Liaise and correspond with the customer from exchange through to legal completion, handover & defect warranty period.
Maintain up‑to‑date, well‑presented customer files and correspondence on C360 and the centralised document control system.
Keep accurate logs of all customer interactions on C360 including all defects raised.
Provide formal communication to customers throughout the development journey via letters, calls, video updates, emails, WhatsApp and WeChat.
Ensure regular communication to build strong relationships and “know our customers.”
Update customers in line with the Customer Message Matrix, including video, area and market updates.
Add personal touches to the service where appropriate.
Ensure MyHomePlus is kept up to date, achieving a minimum 90% customer sign‑up and quarterly login rate.
Co‑ordinate all customer requirements and enquiries directly or via appointed agents.
Conduct site visits and development tours by appointment.
Manage the customer choice selection process and extras, ensuring timely submission and accurate upload to MyHomePlus.
Work with site teams to investigate and implement purchaser extras and upgrades, managing inter‑departmental meetings as required.
Collate customer intelligence ahead of legal completion and work closely with Sales Progression.
Report any customer financial risks prior to legal completion.
Prepare and upload all relevant Living Guide and pre‑occupation documentation to MyHomePlus.
Create QR codes for user manuals and user videos.
Arrange personalised completion gifts within the agreed budget.
Arrange and conduct key handover and home demonstration appointments with the Customer Service Team.
Regularly inspect and monitor estate areas within your portfolio, reporting concerns to the Senior Customer Service Manager.
Attend and actively participate in Team Development Training and meetings.
Attend and contribute to weekly Completions meetings.
Manage post‑completion defects. Oversee and co‑ordinate all home defects reported during the warranty period, ensuring timely resolution, clear communication with customers, and effective liaison with contractors and site teams.

What you'll bring

Experience in delivering World Class Customer Service, in a service driven environment.
Previous experience leading a team / development.
Exceptional Customer Service Skills.
Confident in dealing with CRM systems and electronic snagging / defect management.
Demonstrating impeccable Health and Safety Standards and leading by example

Why join us?

25 days annual leave, increasing with service to 33 days.
Health and wellbeing benefits including Private Medical Insurance.
Lifestyle benefits including access to an online discount platform.
Berkeley Foundation volunteer day.
Private pension plan.
Group life assurance.

The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.

Internal applicants:
If you’re an internal applicant, please ensure you’ve informed your line manager of your intention to apply for this position.

About Berkeley Group

Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.

We have a diverse workforce and culture rooted in attention to detail, effective communication, a sense of fun and a huge feeling of ownership and pride. With a commitment to innovation, sustainability, and customer satisfaction, we have become synonymous with exceptional design and meticulous attention to detail.

Quick apply

Refine Your Search

management occupations jobs in milton keynes, bkm

Customer Service Manager

Resident Services Manager

Quality Lead

Specialist Supported Housing Officer

Criminal Justice Recovery Coordinator

Event Staff

ACCOUNTING TECHNICIAN

Private Sector Housing Officer -Single Family Dwelling

Assistant Site Manager

Cook - Longlands Care Home

CHILD AND YOUTH PROGRAM ASSISTANT (ENTRY LEVEL)

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