Software development team leader Work, Jobs in Milton Keynes, Eng (with Salaries)

Contact Centre Advisor (Night Shift)
Ostara Systems —Milton Keynes
- £21,000 - £23,000 a year
- Night shift
- Microsoft Excel
- Customer service
- English
Helpdesk Agent (Full Time Office Working inc weekends)
Ostara Systems —Milton Keynes
- £26,000 a year
- Weekend availability
- Microsoft Excel
- Customer service
- IT
Team Leader
DHL —Milton Keynes
- £28,141.66 a year
- Computer literacy
- Supervising experience
- Free parking
- Annual leave
Senior Technical Writer
Eckoh —Hemel Hempstead
- From £60,000 a year
- Full-time
- Hybrid work
- English
- Driving
- APIs
- Free parking
- Life insurance
Quick apply
13d
Coordinator, Sea Production
RWS Global —Milton Keynes
- Weekend availability
- Hospitality
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
13d
Team Lead-Data Engineering
Eckoh —Hemel Hempstead
- Up to £100,000 a year
- Full-time
- Hybrid work
- Management
- SQL
- AWS
- Free parking
- Work from home
Quick apply
Course Team Leader: Computing
Milton Keynes College —Milton Keynes
- Up to £44,000 a year
- Full-time
- SQL
- JavaScript
- Software development
- Annual leave
- Employee assistance programme
Associate Director - IT and Digital Transformation
Principal Medical —Bicester
- £90,000 a year
- Part-time
- Computer Science
- Master's degree
- Bachelor's degree
Senior Digital Services Procurement Business Partner
NHBC —Milton Keynes
- £68,000 - £82,000 a year
- Hybrid work
- Management
- Contracts
- IT
- Annual leave
- Employee discount
Software Development Team Leader
Blackstar Amplification —Northampton
- Full-time
- Management
- Software development
- Agile
Manager - Microsoft Licensing
SHI International Corporation —Milton Keynes
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Lead Engineer
Billing Finance Ltd. —Northampton
- £75,000 - £90,000 a year
- Full-time
- Hybrid work
- Financial services
- Python
- Free parking
- Employee assistance programme
Quick apply
7d
Manager, Scenic & Props Design
RWS Global —Milton Keynes
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
- Annual leave
- Employee assistance programme
8d
Mainframe Developer & Support (OS2200/COBOL)
Unisys —Milton Keynes
- Full-time
- Financial services
- Business
- Leadership
- Annual leave
- Employee assistance programme
Studio Floor Assistant
NEXT —Leighton Buzzard
- From £25,300 a year
- Full-time
- Free parking
- Employee discount
6d
Quality Improvement Lead
Principal Medical Limited —Bicester
- £50,000 - £55,000 a year
- Full-time
- Microsoft Word
- Management
- Microsoft Office
- Free parking
- Sick pay
Quick apply
Software Full Stack Support/Developer
Unisys —Milton Keynes
- Full-time
- Hybrid work
- Azure
- Bachelor's degree
- JavaScript
- Annual leave
Data Analyst
SDG Group —Milton Keynes
- Hybrid work
- Computer Science
- Data analysis skills
- SQL
Quick apply
Vice President, Theme Park Development & Delivery (UK Project)
Universal Creative —Bedford
- Full-time
- PMP
- Engineering
- Master's degree
Senior Manager, Project Management - Amps
Marshall Group —Milton Keynes
- Hybrid work
- Engineering
- Master's degree
- Project management

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Contact Centre Advisor (Night Shift)

Ostara Systems -
Milton Keynes

Apply Now

Job details

£21,000 - £23,000 a year

Benefits

Company pension

Qualifications

Microsoft Excel
Customer service
GCSE
English
Organisational skills
IT
Communication skills

Full job description

An excellent opportunity has arisen for a Contact Centre Advisor to join a leading company within the Maintenance and Facilities Management environment.

We are looking for a performance-driven candidate with effective communication skills to be at the start of the Customers journey, using their excellent customer service skills to identify the caller's requirements at their point of initial contact. Our advisors are pivotal in making it the best and easiest customer experience, exhibiting the company values at all times.

As an advisor you will work in an engaging environment supported by leaders who have your personal development at heart helping you become the best version of yourself, they work hard however in return we also strive to acknowledge and recognise their teams for going over and above in their day to day duties.

The ideal candidate must be able to deliver support via the telephone in the following key areas:

Support to Maintenance Contractors and Customers using a proprietary software system.

Deal with customer calls, managing their expectations and resolving any issues they report ensuring a right first-time resolution

Manage their own work flow and administrative tasks in line with client SLAs Maintain up to date records in the proprietary software system, enabling accurate management information to be available for reporting and accounting purposes.

Communicate both internally and externally with emphasis on a pro-active service delivery

To take ownership and responsibility for all enquiries presented to the Contact Centre, identifying customers needs and using appropriate questioning and listening skills to identify and offer appropriate solutions.

Ensure a seamless customer journey by providing accurate information and guidance to all customers and liaising with relevant departments.

To actively promote and act as an Ambassador for the services which our clients represent.

To ensure that all computerised systems are used effectively and efficiently to help process customer enquiries, accurately maintaining records ensuring all processes and DPA legislation is adhered to at all times.

To establish, develop and maintain great working relationships with all work colleagues to ensure a one team approach to the delivery of the performance standards and business objectives for the Contact Centre.

Be an active contributor and work collaboratively with key departments by providing insight and ideas on improving our Customer experience.

Take proactive steps to positively impact Contact Centre targets & measures. With drive and passion, you will strive to meet department standards on a day to day basis with your customer always in mind.

To ensure a clear knowledge and understanding of team objectives and priorities

Key Experience, Knowledge & Skills:

Knowledge of office applications including Word and Excel

Strong verbal and written communication skills within a professional environment 2 years or more experience working in a customer service environment

Ability to read and understand technical documentation

Effective in ensuring the customer is at the forefront of all we do

Demonstrate a strong commitment to customer service in all activities

Demonstrate a desire to learn and succeed in a service environment

Excellent problem-solving skills

Excellent communication & Influencing skills

Experience of working a nightshift.

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 10 days, please assume you have been unsuccessful on this occasion.

If you feel you match the required criteria we are looking for, then please do not hesitate in applying for the role.

Requirements

5 GCSE passes at grade C or above or equivalent including English and Maths
Excellent communications skills
Exceptional attention to detail
Strong Organisational skills

Benefits

The role offers a comprehensive benefits package, including pension, healthcare and death in service following successful completion of a probation period.

Shift Pattern

4 days on, 4 days off rota.

8.30pm 7.30am

The Helpdesk is 24/7 and so Bank Holiday working is required.

Apply Now

Refine Your Search

software development team leader jobs in milton keynes, eng

Contact Centre Advisor (Night Shift)

Helpdesk Agent (Full Time Office Working inc weekends)

Team Leader

Senior Technical Writer

Coordinator, Sea Production

Team Lead-Data Engineering

Course Team Leader: Computing

Associate Director - IT and Digital Transformation

Senior Digital Services Procurement Business Partner

Software Development Team Leader

Manager - Microsoft Licensing

Lead Engineer

Manager, Scenic & Props Design

Mainframe Developer & Support (OS2200/COBOL)

Studio Floor Assistant

Quality Improvement Lead

Software Full Stack Support/Developer

Data Analyst

Vice President, Theme Park Development & Delivery (UK Project)

Senior Manager, Project Management - Amps

I want to receive the latest job alerts for software development team leader in milton keynes, eng

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