Managers & analysts Work, Jobs in Mortimer Common, Ham (with Salaries)

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off
Codestone —Basingstoke
- Weekend availability
- Hybrid work
- Management
- Customer service
- Windows
Assistant Finance Planning and Strategy Analyst
University of Reading —Reading
- £36,636 - £46,049 a year
- Full-time
- Microsoft Excel
- IT
9d
Associate Application Analyst
Visa Europe Limited —Basingstoke
- 12 hour shift
- Analysis skills
- Bachelor's degree
- Organisational skills
9d
Performance Data Analyst
Surrey County Council —Guildford
- £42,958 a year
- SQL
- Analysis skills
- Travel
- Annual leave
- Employee assistance programme
1d
VodafoneThree - Debt Sale Analyst
Vodafone —Newbury
- Full-time
- Hybrid work
- Microsoft Powerpoint
- ERP systems
- Presentation skills
- Employee discount
1d
IT Business Analyst
CAB International —Wallingford
- £38,006 - £44,713 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
Quick apply
8d
Application Analyst- (Associate Level)
Visa Europe Limited —Basingstoke
- 12 hour shift
- Microsoft Office
- Master's degree
- SQL
Assoc Application Analyst
Visa Europe Limited —Basingstoke
- 12 hour shift
- Analysis skills
- Bachelor's degree
- Organisational skills
9d
Senior Business Analyst (SAP SuccessFactor)
SimplyTech Consulting —Reading
- Up to £500 a day
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Analysis skills
Quick apply
Senior Product Manager
Beyond Sports —Basingstoke
- £61,860 - £83,190 a year
- Full-time
- Hybrid work
- Product management
- Agile
- Communication skills
4d
SOC Analyst
CGI —Reading
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
VodafoneThree - Service Desk Analyst
Vodafone —Farnborough
- 12 hour shift
- Customer service
- Analysis skills
- Communication skills
- Employee discount
10d
Radiation Protection Scientist (Chilton)
UK Health Security Agency —Chilton
- £30,441 - £43,244 a year
- Part-time
- Laboratory experience
- Microsoft Office
- Analysis skills
1d
Analyst, Social Media
Invesco —Henley on Thames
- Full-time
- Hybrid work
- Social media management
- Financial services
- Time management
- Annual leave
- Life insurance
VodafoneThree - Commercial Finance Analyst - Opex (Brand, Digital & Consolidation)
Vodafone —Newbury
- Full-time
- Hybrid work
- Employee discount
8d
Sales Operations Analyst
Adobe —Reading
- Full-time
- CRM software
- Microsoft Excel
- Salesforce
VodafoneThree - Finance Analyst
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Analysis skills
- IT
- Employee discount
Quick apply
2d
Senior Commercial Analyst
Thames Water Utilites —Reading
- Up to £60,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Annual leave
IT Contract Management Analyst
Hampshire County Council —Winchester
- £40,643 - £45,077 a year
- Hybrid work
- Communication skills
10d
Contract Support Manager
Biffa Waste Services —Culham
- Supervising experience
- Project management
- Organisational skills
Quick apply

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Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

Codestone -
Basingstoke

Apply Now

Job details

Qualifications

Management
Customer service
Windows
Microsoft Office
ITIL
Organisational skills
IT
Computer skills
Communication skills
Active Directory

Full job description

About the Role

The Service Desk Analyst is responsible for providing first-line technical support to managed service customers. This role operates primarily within the service desk environment, handling incoming queries via phone, email, and instant messaging platforms.

Location: Basingstoke

Work Pattern: This Basingstoke-based role operates on a 4 days on / 4 days off shift pattern, with working hours from 7:00 AM to 7:00 PM on weekdays. Weekend shifts are worked remotely, offering a blend of onsite and hybrid working. Very occasional travel to London to cover on-site shift when required.

About Your Experience

Your main responsibilities will include (but not be limited to):

Provide a channel for users to request and receive standard services, via email, phone, and self-service.
Maintain a high degree of customer service for all customer interactions and adhere to all service management principles working to the contractual SLA’s.
Take ownership of users' incidents and requests and be proactive when dealing with these.
Perform fixes within your skill level and if unable to resolve the issue escalate to other analysts as appropriate while maintaining overall ownership of the issue until its closure.
Follow up with other analysts/the customer for updates on open incidents/requests and regularly update the user on progress.

Incidents/Request for Service Duties:

Recording and monitoring all faulty calls & requests for service on the Customer’s ITSM Tool.
Triage and resolution of faults / requests where the customer has provided access and knowledge to resolve the issues.
Escalation to customer internal teams, of faults that they are responsible for resolving.
Communication with the users being supported, both via the ticket and over the phone, to record and triage the tickets.
Communication with the customer resolver teams, to escalate and help with triage tickets.

Systems Support:

ITSM tools
Remote connection tools
MS Office
Windows OS

System Administration:

Record all faults and related occurrences on the ITSM system
Produce and update documentation of fixes for known issues
Upkeep of IT procedures (under direction of Line Manager)

What you’ll bring:

Experience working in a Service Desk environment, preferably with a Managed Service Provider.
Hands-on experience with service desk and remote-control software.
Ability to give instructions to a non-technical audience.
Experience with Active Directory, Windows OS systems, from 10 onwards and IOS & Android.
Proactive, positive, self-starter and team player with a skill of continually improving processes.
Ability to work in a team-based, collaborative environment.
Track record of working in a customer-facing environment.
Ability to digest complex data and relay it to users in a manageable, clear and concise way.
Experience in Customer Service is essential.
Experience of operating in high pressure and fast-moving environments.
Excellent organisational skills.
Service Level and Customer experience level Management experience.
Good computer skills and the ability to use business support software and ITSM tools.
Strong teamwork skills and attention to detail.
ITIL v4 Foundation (Advantageous only)
Experience with Hornbill (Advantageous only)

Key Measures and Targets:

Timely response and resolution of Customer queries.
Achieving target Response and Resolution SLA’s.
Positive feedback on any Customer Satisfaction Survey.

Key Behaviours

Customer Focus: Demonstrates a high level of commitment to providing excellent customer service, ensuring a positive experience for users, and adhering to service management principles.

Communication Skills: Proficient in communicating clearly and effectively.

Problem-Solving and Decision-Making: Takes initiative in resolving incidents within their expertise, accurately triaging requests, and escalating issues when necessary while maintaining ownership until resolution.

Accountability: Shows responsibility for user incidents and requests, ensuring follow-ups and updates are consistently provided, taking proactive steps to complete tasks.

Teamwork: Works well with other analysts and customer resolver teams to escalate, communicate, and resolve user issues, fostering a cooperative environment.

Attention to Detail: Accurately records and monitors incidents and requests

Empathy and Patience: Exhibits understanding and patience when dealing with user concerns, especially during complex or recurring issues

Apply Now

Refine Your Search

managers & analysts jobs in mortimer common, ham

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

Assistant Finance Planning and Strategy Analyst

Associate Application Analyst

Performance Data Analyst

VodafoneThree - Debt Sale Analyst

IT Business Analyst

Application Analyst- (Associate Level)

Assoc Application Analyst

Senior Business Analyst (SAP SuccessFactor)

Senior Product Manager

SOC Analyst

VodafoneThree - Service Desk Analyst

Radiation Protection Scientist (Chilton)

Analyst, Social Media

VodafoneThree - Commercial Finance Analyst - Opex (Brand, Digital & Consolidation)

Sales Operations Analyst

VodafoneThree - Finance Analyst

Senior Commercial Analyst

IT Contract Management Analyst

Contract Support Manager

I want to receive the latest job alerts for managers & analysts in mortimer common, ham

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