It support engineer Work, Jobs in New Inn, Mon (with Salaries)

IT Support Engineer
CheckFire Ltd —Caerphilly
- Up to £35,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Profit sharing
Quick apply
Technical Support Engineer
Advanced Secure Technologies —Saint Mellons
- £26,225 - £29,000 a year
- Full-time
- Remote
- Customer service
- Windows
- Administrative experience
Quick apply
IT Support Engineer
Veezu —Cardiff
- Full-time
- English
- Windows
- Microsoft Office
4d
End User Compute Engineer
Bristol City Council —Bristol
- £35,412 - £39,152 a year
- Full-time
- Hybrid work
- Continuous improvement
- Computer networking
- Communication skills
- Annual leave
- Flexitime
14d
IT Support Engineer
Giacom —Bristol
- £26,250 a year
- Customer service
- Windows
- Communication skills
- Annual leave
Quick apply
IT Service Engineer
Northstar IT Services —Clevedon
- £32,000 - £36,000 a year
- Full-time
- Azure
- Customer service
- Driving
Quick apply
10h
Technical Support Engineer
Veezu —Cardiff
- Full-time
- Hybrid work
- English
- Windows
- Microsoft Office
IT Service Desk Engineer
Bupa Dental Care —Bristol
- Full-time
- Hybrid work
- Microsoft Office
- IT
- In-person
8d
IT Support Analyst
Babcock International —Bristol
- £33,900 - £42,400 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
3d
1st Line Engineer
DAS UK Group —Bedwas
- Azure
- IT
- Financial services
- Annual leave
- Employee discount
2d
1st Line Unified Communications Engineer
Advania UK —Cardiff
- £26,000 - £27,000 a year
- Night shift
- Hybrid work
- Azure
14h
AVEVA E3D CAD Support Engineer
Capgemini —Bristol
- CAD
- Scripting
- IT
Production Support Analyst
Capgemini —Cardiff
- Hybrid work
- Azure
- DevOps
- Java
6d
Lead Lab Support Engineer
Graphcore —Bristol
- Customer service
- Computer networking
- APIs
7d
Service Desk Engineer
Babcock International —Bristol
- £28,300 - £35,400 a year
- Full-time
- Oracle
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme

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Infrastructure Engineer
AIRBUS Defence and Space Limited —Newport
Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility…
Storage and Backup Infrastructure Engineer
Sopra Steria —Newport
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension. Employment Type: Full-time, Permanent.
Up to £40,000 a year
10d

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IT Support Engineer

CheckFire Ltd
Caerphilly

Quick apply

Job details

Permanent | Full-time
Up to £35,000 a year

Benefits

Free parking
Profit sharing
Additional leave
Company pension
Transport links
Referral programme
Sick pay
On-site parking

Qualifications

Jira
Azure
Microsoft Outlook
Windows
ITIL
IT support
Mobile device management
SharePoint
ServiceNow
Cybersecurity
Communication skills
Intune

Full job description

IT Support Engineer

Location: Bedwas, Caerphilly

Salary: up to £35,000

About us

With 50 years of fire safety experience, we serve fire door installers and firestopping contractors across the UK through our vast portfolio of passive fire protection products from well-known and trusted brands.

The Role

The IT Service Desk Analyst is the first point of contact for all IT-related incidents, service requests, and queries across the MultiShield Group. You will deliver high-quality technical support, ensure rapid issue resolution, and play a key role in maintaining a stable, secure, and efficient technology environment. This role supports hardware, software, networks, business systems, and end-user services while contributing to ongoing improvements in IT service delivery.

What You’ll Do

First Line Support & Incident Management

Act as the initial point of contact for all IT support issues via phone, email, ticketing system, and in person.
Log, prioritise, and manage incidents and service requests using ITSM tools.
Troubleshoot and resolve hardware, software, and network issues efficiently.
Escalate more complex problems to second-line or specialist teams where required.

User Support & Customer Service

Provide outstanding customer service to all internal users across the Group.
Support employees with the setup, access, and use of business applications and tools.
Assist with user onboarding/offboarding, including accounts, devices, and permissions.
Produce and maintain end-user guides and knowledge-base articles.

Systems, Devices & Infrastructure Support

Prepare, configure, and deploy laptops, desktops, printers, mobile devices, and peripherals.
Support Microsoft 365 services including Outlook, Teams, SharePoint, OneDrive.
Assist with network troubleshooting (WiFi issues, basic connectivity checks).
Maintain and update asset inventory records.

Security & Compliance

Ensure all systems and devices follow CheckFire’s IT security policies.
Support patching, antivirus, MFA, and general cybersecurity practices.
Identify and report potential security risks or suspicious activity.

Continuous Improvement

Identify recurring problems and recommend long-term solutions.
Contribute to process improvements within the IT Service Desk.
Support IT projects, system upgrades, and rollout activities as required.

What we’re looking for

Essential

Experience in a similar IT support/helpdesk or service-desk environment.
Strong knowledge of Windows operating systems and Microsoft 365.
Basic understanding of networks, user administration, and hardware troubleshooting.
Excellent communication and customer-service skills.
Ability to prioritise tasks in a fast-paced environment.

Desirable

Experience with ticketing/ITSM systems (e.g., Freshservice, ServiceNow, Jira).
Exposure to cloud environments (Azure AD, Intune, MDM).
Understanding of ITIL principles.
Knowledge of cybersecurity fundamentals.

Why You’ll Love Working for Us

Competitive pay package with profit share opportunity
Be part of a fast-paced, high-impact team delivering products that protect lives
Collaborative, supportive environment with strong team culture
Modern purpose-built office and warehouse, with free on-site parking
Work in a role where every day you make a difference for our customers

Pay: Up to £35,000.00 per year

Benefits:

Additional leave
Company pension
Free parking
On-site parking
Profit sharing
Referral programme
Sick pay
Transport links

Work Location: In person

Quick apply

Refine Your Search

it support engineer jobs in new inn, mon

IT Support Engineer

Technical Support Engineer

IT Support Engineer

End User Compute Engineer

IT Support Engineer

IT Service Engineer

Technical Support Engineer

IT Service Desk Engineer

IT Support Analyst

1st Line Engineer

1st Line Unified Communications Engineer

AVEVA E3D CAD Support Engineer

Production Support Analyst

Lead Lab Support Engineer

Service Desk Engineer

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